Four Points by Sheraton Hainan, Sanya

The ocean view from our 21st floor apartment was spectacular. We loved the spacious room as well and how clean the facilities were.

Being on holiday , we found having to pay to watch movies on the room tv rather odd.

Good location - Good breakfast - Very helpful staff - Spacy room - Nice view from the top floor observation deck

Very nice place. Location and swimming pool very nice and very safe many guard available until 10 pm.

Need more international food in breakfast and more activities and animation in the hotel

Excellent breakfast, great views of the bay from 29th floor, directly next to the beach

2nd floor dining area was too hot

Breakfast was good, view from balcony was amazing. The room was a very big size and lady maid looked after us very well. All the facilities was very good quality

The staff was very good appart from the English communication

We were treated very well as soon as we stepped in to the hotel. Welcome drink and a very pleasant and efficient check in. We were very impressed with the receptionist as well as the concierge who explained in detail on all our questions. We will be back for sure next year Really love this hotel!?

The location is amazing. Its a short ride to any of the tourist destinations. Room and facilities are a bit old but it is still very clean. If you are lucky you might catch some fireworks right by the balcony!

Very conveniently located - all you have to do is cross the road to get to the beach. Breakfast was great. We also tried their dinner buffet, and we were very satisfied. The view from our room was gorgeous - it was my favorite thing! Also, we got all the amenities and supplies we needed

The staff should work on their English and communication overall. They had an unexpected maintenance issue, and they moved us to another room on a different floor, which by itself is not a big deal. However, the way they communicated this to us was very confusing and frustrating. I had to "fish out" the answers to my questions instead of receiving them in the first place. Another thing - we went up to the 29th-floor bar for dinner, and, as it turns out, it takes a whole hour to get your meal because they don't have their own kitchen. Again, we only found out after we placed an order. The staff should have been more proactive and told us right away about the long wait time.

Location, view from the room, beach

Location , facilities, especially the sky bar.

Communication gap with staff. They have charged my room but the booking has not been done properly. I was in a great challenge to explain and correct it. But they helped that they can and understand.

I booked a two bedroom for 4 adults and the room was huge, 90 sq m I think. The toilet is huge too with a circular bath tub. Hotel is dated but room was still acceptable. The hotel location is great, just opposite the 海月广场where retirees danced day and night. There’s a street called 外贸路which is right behind the hotel. You can get cheap and nice local Hainanese and 东北 food like 饺子. It’s near bus stops, a slightly longer distance from the tram stop.

Fortunately or unfortunately, we won the first prize at the hotel’s Christmas Eve buffet dinner. The prize was their presidential suite. That was the downfall of our stay. The suite was beyond repair. I’m upset that they even offer this as the top prize. The carpet flooring near the entrance into the toilet was torn and worn. The curtains in the living room were hanging loose at some points. Some can no longer close automatically. The huge bathroom had blinds that no longer shuts properly. The room decors badly need to be replaced. This is their top room but such poorly maintained presidential suite, really spoilt our stay. I was embarrassed to ask for switch back to our original room as we requested to upgrade to this room in short notice. On hindsight, luckily, we did. Imagine the disappointment and anger if we flew back to Hainan two months later for this broken suite.

The location and the staff.

The front desk not properly allocated my paid and booked room. To explain that it was difficult to communicate with English

Close to the beachAttentive valetClean and modern roomsGreat bathrooms with bath and shower optionsGood air conditioningCan walk 10 or 20 minutes to find lots of restaurants, miniso and night marketThe soundproofing is good and the curtains block out all Has a fridgeThe swimming pool has a lifeguard and free towelshas a laundry service and hard-working room cleanersslippers and robes providedamazing laundry service western bathrooms some russians stay there but not many foreigners

Bad Englishnot much information on the entry to the building not much information on dining options in the hotelNo spa pool access Supermarket and Lawson are a 10 minute walk awayThe closest beach access is not best for swimmingno Cutlery in the roomsometimes the water in the shower is not very hotcheapest room is $137 a night, bit expensive for not including breakfast there is a window with a partially see-through blind between the bathroom and the bedroomair conditioning doesn’t go very cold no vending machines in the lobby, have to walk 5-10 minutes to miniso, wanghao, lawson etc. Issues with refunding my room deposit after check out, still waiting

Location really excellent. Close with hotel many local streets too. You can enjoy local Chinese food. Beach direct next to hotel. Taxi services without waiting time. View from room excellent. Breakfast food and organization excellent too.

By first room entry strong humidity and bad air smell. Next days much better. Night club - many small dancing children without parents control.

Nice location, great outdoor pool area, good facilities (Thai spa, gym), large rooms with very comfortable beds and incredible views, good buffet quality, friendly personnel

Communication mainly via translation apps, spa information would be easier if in English.Buffet is mainly Chinese choices, very limited healthy or vegetarian options.

The hotel's breakfast is a delightful experience, offering a wide variety of dishes from Chinese to Western cuisine. Each day features a different theme, ensuring a fresh and diverse selection. The quality of the food was consistently good, making breakfast a highlight of the stay.My hotel room balcony provided a stunning, breathtaking view of Sanya beach. The sunset was especially mesmerizing, casting beautiful hues across the horizon. The hotel room that I booked was very spacious and big! The hotel's location is incredibly convenient, with a shopping mall just a 5-7 minute walk away. Here, you can easily pick up daily necessities at the supermarket and enjoy a range of restaurants, including both Chinese options like Hot Pot and BBQ, as well as Western choices like KFC and Pizza Hut. For more excitement, a 10-12 minute taxi ride via DiDi takes you to the vibrant night market, a must-visit during your stay.In the evenings, a leisurely stroll along Sanya beach reveals locals engaging in dance classes such as High Energy Dance or C-pop Dace. For a more relaxed vibe, the hotel's rooftop bar offers the perfect spot to unwind with a cold beer while admiring the night view of the beach. I highly recommend trying the coconut wheat beer—it was delicious, though of course, individual tastes may differ!Overall, my experience at the hotel was fantastic. With its beautiful views, convenient location, and lively atmosphere, it’s the perfect place to unwind and immerse yourself in the local culture.

The restaurant is slightly warm, and it can feel a bit hot at times. Adding 1 to 3 fans could improve the comfort level by keeping guests cooler. However, despite the temperature, the ambiance and food quality are excellent. The service is also attentive, making the overall dining experience enjoyable. With just a small adjustment to the cooling, this place could be even better!餐厅有点暖，有时会感觉有些热。增加1到3台风扇可以提高舒适度，让客人感觉更凉爽。不过，尽管温度有点高，餐厅的氛围和食物质量依然很出色。服务也很周到，使得整体用餐体验愉快。如果对降温稍作调整，这个地方会变得更好！

Great location by the seaside, rooms were very clean and luxurious for the price. Cleaning can be requested to be done daily. Comfortable bed and spacious rooms, clean toilets and an overall great stay.

Some rooms that my family members were given had a strong mouldy smell in it, but you can request for an air purifier from the front desk and they will bring it up to you. Air conditioning was also not adjustable in my room

Family room was very good. Breakfast was OK. Swimming pool was available and children enjoyed it a lot. Hotel personnel was very supportive.

Air conditioning in the gym wasn’t sufficient. When you’re working on bicycle or trial run it’s too hot and you’re sweating like a hell. Equipment for exercises is poor. Nothing much for back and legs.

- The view from the room.- Good location near restaurants, bars, beach and supermarkets.

- Unhelpful staff, especially at front desk. You can do check-in and check-out and that's it. Other than that, you bother them and they let you know very clearly.- Near the beach but you can not go to swim (only sunbath and jet ski).- Most staff members does not speak English.- Bad Wi-Fi connection.

I loved everything about the property, the warmth of the staff, the cleanliness of the rooms, delicious breakfast and finger-licking buffet dinner, the classy and cozy bar on the 29th floor…U want me to tell U more? lol

on the contrary.