Pullman Sanya Yalong Bay Villas And Resort

Location is good. Clean

Hotel is old . Maintenance was in progress when we arrived. Nobody told us about maintenance -dirt and noise (( Moreover we bought breakfast option on booking! But when we arrived we were told that breakfast option was not included.. Hotel staff does not care about comfort of visitors… if you have any problems nobody will help .

Awesome breakfast! Lots of options and everything is delicious. The staff members are all courteous, pleasant, and professional!

The room is a bit outdated but kept very clean.

The villa is perfect for a family of four with a large pool and large rooms. It is just a 10 minute walk to the beach. Staff is friendly and breakfast is good though I missed my scrambled eggs.

It is very dated and not well maintained. You can see it is not in its glory days. The welcome and lobby are very underwhelming for a 5 star resort. The shared pool was partly under maintenance which was a shame and some of the younger staff were rude. Looking on their phone while driving the shuttle. The bar closes at 21:00 and has no atmosphere. In general there is no entertainment and the music is a 2 minute jingle that keeps repeating.

The pools were nice and clean, with the water very comfortable even on hot days. We liked the close proximity of the beach even though the shuttle bus that would take you there was no longer available, and we had to walk there (about 7-10 minutes on foot). Breakfast was decent, with lots of variety of Chinese dishes, cold cuts, and some pastry. The hotel provided a free drink for each of us when we were asked to wait for the room to be ready (we arrived at around 3pm).

We rented two rooms, and in both of them the light fixtures were broken, with only half the lamps working (no reading light). The overall impression was that the facilities are in a desperate need for renovations, including the tiles around the sink that are chipping off and the dirty walls with stains all over the wall paint. But most disgusting were the armies of ants that lived inside one of the rooms attacking the trash cans and roaming around the surfaces getting in my makeup bag in the bathroom and the night stand. The buffet dinner was quite disappointing as the meat was overcooked, the sushi selection very questionable (salami on rice?), a bit of sand in the mussels.

Large villa with nice pool . Good location. Clean . The breakfast was ok.

A bit old .. need the maintenance.

Large and wide villa with big swimming pool. 10 min walk to sea. Nice convenient store is close to the hotel.

A bit old .

The room is pretty big and beautiful. Better than expected.

I went to the swim pool and my foot is cut by the tile, and I cannot swim for rest trip… The tile is so sharp.

I like that they serve really good food during the breakfasts that we took during our stay. They have varied choices for any kind of diet requirement. The receptionists can learn to be more bilingual as they had to use the phone app to communicate with us, but all in all, they were efficient. The location is great, right across a food market and a couple minutes walk to the beach. I would love to go back to Pullman when time allows next time!

The place is like a maze. It is difficult to find places, most times we got lost using the elevators. It is confusing when you get to floor -1 or 1, or 2-where the lobby is but it is in another building. One time I ended up in a place that was a "game room" but the place was empty and when I decided to take the stairs just one flight up, it was blocked. There was no other exit except going back to the elevator and was scared to think if there is an emergency, one will be totally trapped on that floor.

We enjoyed the room with pool access and surrounds of the Hotel. Breakfast was comprehensive served in the ambiance of fantastic grounds. Staff were helpful, friendly and welcoming.

This is a very nice, but a bit outdated property. The room facing the swimming pool was really nice, we enjoyed it. 5 min from beach

Bathroom didn’t work (has problems with plugging), stuff doesn’t speak English which is really strange for a five star resort, bar closes early, rooms are outdated, very small closet for 2 people

The breakfast was excellent containing various choices both Chinese and Western—a comfortable environment to eat and with a nice staff. The bed was comfortable. Eco-friendly bottled shampoo and body lotion.

During our stay, the pool was not warm enough to swim. The hot jacuzzi was not even close to warm.

Outdated hotel with closed facilities, broken furniture, and disappointing breakfast, below Pullman

I was disappointed with my stay at this Pullman hotel. The property feels outdated, with broken furniture in our room, which made it uncomfortable. Several facilities, including the pool and game room, were closed, limiting the experience further. The buffet breakfast was underwhelming, with a limited and repetitive selection, and the food quality was just average. Overall, the stay fell short of the standards I expected from a Pullman property.

It is good but a bit tired, needs a bit of refurb.

The gym is very dated. My room needed replacement washer in basin sink tap. The shower head needed to be tightened. Room 109 level 4

Nice breakfast and well cleaned rooms.

Really old facility with poor maintenance.

Swimming pool and overall hotel’s ambience is nice

Hotel staff doesn’t speak any english, breakfasts are not really tasty, no healthy food options, furniture is outdated

I liked the swim up pool, the breakfast was nice and the spa

Only one person in reception spoke English- the woman on reception who checked me in was surly and unfriendly like she hated foreigners

The accessibility to the pool from the room was the main attraction to this place.

The hotel seemed under renovation and staff didn't understand English fully so communication was a problem

Nice atmosphere around

Too old , need refurbishing, not much facilities to enjoy, not too much choice of food especially if arrived late to the hotel

quite good, beautiful spacious rooms and wonderful staff for the most part. hard working cleaning ladies.one row of rooms were unfortunately situated right by the ac unit that supplied the entire building. and the noise can be heard all day and night as if a generator was running outside your room. they were kind enough to switch me out on request, and to a larger family room when no other rooms were available.the staff tries their best to speak english, though not very fluent.

management can be better on the few workers who just clearly has had it in their lives and don't want to work. they come off as dismissive and disrespectful. fortunately it's well staffed so easy to avoid, just find someone else.there was construction going on around the lobby for the last week of my stay. quite loud.

Big villa,good spacing

Too run down, the swimming pool is dirty