Crowne Plaza Resort Sanya Bay By IHG

Location

Pools were not operational. In the ground floor Restaurant during lunch, food menu was not good for visitors and food was delivered with long delay. Stuff don’t understand english

The rooms are very spacious and clean and they look exactly like the pictores

The hotel overall is not very well maintained, looks a bit old and neglected, needs restoration works especially in the pool area.

Everything, the room, the beach, the staff, the breakfast, and the location

The sea view and breakfast selection

Staff members can't speak English...

This is my second stay and the hotel service was very good, especially the front desk staff，The hotel is very nice, very close to the airport

Facilities and equipment

the place is amazing, very beautiful. the view from the balcony was incredible. Breakfast was great, but every day is the same food, for 8 days they didn’t change their menu. at the restaurant no western food, that is not good for foreigners.

the staff can’t speak English… it was a problem. I used translation all the time

Very good value for money, our room was amazing with great view of the sea, the facilities at the hotel were excellent - restaurants, breakfast and swimming pool. The beach is just across the road from the hotel and is also lovely. Superb place for a relaxing stay!

Nothing!

reception service was good，Arvin‘s service good、good view、overall satisfaction

the service was so good, especially Arvin's service was excellent, the view good, good location,good environment, a pleasant experience

The hotel was very good, very suitable for vacation, the room can see the sea, the view was so beautiful and the reception service attitude was very good、warm, thanks every staff here.

one problem, the room facilities were old, if can change the next stay experience will be better.

I liked breakfast and close location to ocean beach

Close by restaurant choice

The breakfast was excellent and the bath on the balcony of the room was good.

When I book a five-star hotel I don't expect it to be infested with ill-behaved children. This was more like a family hotel or holiday camp and I had to get up at 6.30 for breakfast to avoid these brats running around betweeen the tables throwing food. Chinese parents just allow their kids to run wild. with no discipline. Only one member of staff spoke English, a waiter in the breakfast room, unacceptable in an international hotel, although he was extremely helpful. The public rooms are inadequately air-conditioned and there is no proper bar, only a Starbuck's franchise that also sells beer. The advertised western restaurant does not exist although there was a passable Chinese restaurant in the basement.The swimming pool was often closed because of thunderstorms and I spent most of my visit sitting on the balcony reading because of the weather, which is of course not the hotel's fault but has ensured that i would never visit Sanya again. All in all a nightmare epxerience and extremely overpriced.

Price was too expensive and items are limited.

The receptionist asked me to pay Renmingbi only despite the fact I gave booking.com my credit card. After I had to pay the Renminbi in cash, I did not have enough money to go sightseeing because the hotels did not exchange dollars for renminbi. The air conditioning was too damp, and it made me sick. The gym was full of construction stuff, not available at all. The swimming pool was full of people with floatation, so we could not swim laps. The location was not able to walk anywhere.

Location, facilities and breakfast

Room seemed quite worn out - doormats, sofas and mirrors seemed very old. Complimentary items were provided only for two people although we booked the room for three adults.

Breakfast was ok, nothing that surprised me compared to other places that I have visited. I liked the staff members in the front desk were friendly and welcoming and helpful.

The lobby area was not cool enough and they had this giant fan quite noisy but it was not really helping that much other than to ventilate the front desk. The rest chairs in the swimming pool area were not well mantain. The toilet in our room suddenly started to make a noise above the roof as if there was a leak coming from the room above us. We stayed in the room 632.

Everything, especially, the swimming pool, breakfast, and the friendliness and efficiency of all employees.

The pool was nice, great access to a lovely beach. Miles of beautiful beaches but not much else in the area.

The description when we booked our room stated that we’d have direct access to the pool. However, we were given a room on the 10th floor. We asked to change and the hotel moved us but it took hours of negotiation and several trips to the reception desk, as well as a long time on the phone to booking.com. We also paid extra to use the executive lounge which was a waste of money - the lounge was very dingy with no windows and the food was really terrible. Our new room was nice and great to have pool access but our bath had no plug and it took two days and us asking several people many times for them to bring us a plug. The rooms are quite big but dated and need some maintenance. Breakfast was ok and quite varied but there was no AC in any public areas of the hotel - lifts, lobby and breakfast room, so it was uncomfortably hot all the time. We booked a massage but only one member of staff was there so she started massaging my partner and told me to wait a minute for another masseuse. Ten minutes in and I was still lying there waiting. I asked again and she said wait a moment. After half an hour of waiting I gave up, got dressed and left, feeling pretty annoyed. It also ruined the experience for my boyfriend. There is an animal corner by the pool which was pretty awful - lots of very sad looking rabbits and Guinea pigs in cages without food or water. We took them some water on the second day and were pleased to see they had been given food and water but many of them looked ill and one was badly injured with a big open wound on its neck. One night we paid for the BBQ dinner and selected the food we wanted to eat and took it to the BBQ. An hour later they came to tell us that they had misplaced our order, so just started bringing over lots of food that we hadn’t ordered, a lot of which went to waste. The selection of food was good but yet again the poor service let them down. For an international hotel brand, we were very disappointed and would not stay with them again.

Our stay was very enjoyable as we booked a room which included the club room and enjoyed afternoon tea, drinks and a few mels within. The pool is large and you can find a quiet swimming spot within, however the water was a little warm due to heatwave. Great breakfast both chinese and western choice. Staff very helpful and welcoming. The sea views are amazing.

Shuttle bus couldn't find us..probably language problem though. Room service took 4 phone calls and trip to desk to get ice.

The breakfast was great, the hotel and staff were nice. We enjoyed the spacious rooms, view from the room, and proximity to the beach. We enjoyed being further away from the more crowded and noisy beach areas.

The pool water was too cold to swim in for most guests. There was a sign that said what the water temperature should be, but it was never heated to that temperature. Also, is there any way to provide beach chairs and umbrellas for guests? Without beach chairs it was difficult to enjoy the beach for longer periods of time. The free to use sand toys and afternoon kids activities was a nice touch.

Breakfast had lots of options. They were mainly typical breakfast foods in China so it was a bit limited for our tastes, but we were able to find plenty everyday.

The Club Lounge is very small with no view and limited hours.