InterContinental Shenzhen By IHG

Lovely hotel with excellent facilities for kids and adults. We were greeted by the fabulous Dafne Lopez on arrival and she made everything run smoothly from check in to check out. She really made us feel at home. The hotel is great and it would be very hard to find a better swimming pool set up! Rooms are spacious and clean. The food is great, especially the buffet breakfast.

Service at lunch in the mercado restaurant was very slow on the first day but much better on the second. There was some confusion about the bill in the El Chino restaurant which was quite annoying - we were expected to pay up front as opposed to at check out. Something I have never experienced in a hotel before XD. Anyway, that won't stop us going back to the Intercon and I stand by the 9/10.

Super kids-friendly. There are a lot of facilities for kids.Location is not far from downtown or shopping area.

Rooms are a bit aged. But it walks so far to the rooms from the main area in the hotel.

Good resort feel. Swimming pool was good. RoomsWere good

The food options for breakfast could be better. Very few vegetarian options available

We liked the convenient location and kids facilities. Highly recommend for anyone travelling with kids. Indoor playroom is charged separately, but even without that there are plenty of activities - water play, train, pirate ship and beach pool.Service was very good, Yuki helped us with smooth check in and Lisa (if I remember correctly the name of Spanish speaking staff) was helpful all throughout our stay. Food quality was excellent with wide array of offerings for breakfast including freshly squeezed juices and delicious pastry.

The pool is nice, breakfast was great

There’s smoking smell on non smoking floor

The room was nice

I wanted to upgrade to half board, but I was told it was not possible. This added about 30% onto the cost of the trip, as the cost of meals were very expensive considering they were all buffet.This was a 5 star treat for our child's birthday, but the additional costs really took the fun out of it for us

The service is outstanding. The staff goes above and beyond to make your stay memorable. Special thanks to Ms Yuki Wu, who accommodated our family request and went beyond our expectations. We will definitely come back.

There is a wide range of room styles. Some of the old rooms would welcome a renovation.

I'd stayed at the hotel before. Returning to it was a conscious decision, as I'd been very satisfied. The swimming pool is excellent; so are the rooms (especially the bathroom/toilet areas). TV channels available. Concierge service very friendly and efficient.

The bar/lounge at the lobby closes too early in the night.

Nice big hotel with good facilities and helpful staff. Breakfast was great. Lots of options and good quality with make your own fruit juice station, Nespresso coffee station, many types of food. Swimming pool was also fantastic with a small beach area, kids slides, huge pool with a pirate ship! It has a good gym. Rooms have a balcony, but some with little view, so if you want a decent view request it. 2 minutes walk from the subway station.

Food options a bit expensive (although young kids do eat free at the breakfast and dinner buffet) and ordering food in the restaurant and room service took quite a long time to come (1hr). Kids playroom expensive and the kids restaurant was "fully booked" when we tried to eat there. Was a holiday weekend so it was busy and breakfast had a queue if you didn't get in early. Some other guests smoke in rooms.

everything, room was superiod, staff super helpful

The way security entered the room.

Facilities for kids are fantastic. Room size and amenities very nice! Staff was friendly however their English is very poor.

It was disappointing the quality of the food we experienced as well as they take a lot of time to prepare it in the pool bar.

Sorry it had taken me a month to write this review. I want to especially thank the manager at the executive lounge (Even Lin 林伊雯). She was so helpful throughout the stay and helped me to contact the Didi company to find my iPhone which I had left on the Didi on the way to the hotel. She also helped us with other things as well during the trip which made our stay very smooth.We booked the InterContinental Club Room so we had club lounge access on the 7th Floor. We got upgrade to an even better room with a view to the theme park next door. The staff at the hotel are very professional.The hotel is very well ran with a family focus. We loved the pool /beach / water park in the middle of the hotel. There are elevators connecting the guests from the room floor straight to the pool area.The breakfast was amazing by the way. Lots of options of western and Chinese food.There is a underground train station a few steps in front of the hotel entrance. So it is well connected.We really enjoyed our vacation and thank you once again Club Intercontinental Manager (Even Lin 林伊雯).

the cleaning staff was very detailed. she knew our needs and would do her best to accommodate our needs. overall i think all the staff there are very helpful and supportive to be there for you. we will come back and stay again.

during breakfast time it was very busy, i think the space and number of staff is not enough to accommodate so many guests for the guests. for the juice bar, had to wait for over 30 mins for the fresh juice. i stayed for 4 nights and there was one day we needed to move to another restaurant with less variety of food for our breakfast.

Room is very large and spacious with a nice hot tub. The hotel is next to Exit C of metro station, with a large outdoor swimming pool and beach. Great variety of choices for breakfast buffet, especially coffee, Chinese tea, and fruit juices.

The view of room is blocked by trees. Also felt disturbed by the KTV nearby even with the windows closed. Fortunately the loud singing finally stopped at around 9-ish pm. The TV is a bit far from the bed and there are not many choices of TV programs or films for non-locals. The bed is too soft, and high for elderly.

I always stay in this hotel during business trips to Shenzhen. This time was as perfect as usual. The room was clean and cousy, the breakfast was superb. The sand beach and water in the pool were very much relaxing. Special mention and thanks to the Club Manager Even Lin for taking care for reservation and checking out. She was also very helpfull in all other small tips.

Nothing to mention.

The pool was amazing.We were upgraded so I did manage to get an amazing roomAfter 8 days in China I was a bit over the food but the breakfast made up for all the other days,

nothing everything was amazing

Beautiful pool area and slides for the kids

Service wasn’t great at times - waiting a long time at the outdoor bar for staff

The room was very spacious and clean. It was luxurious and overlooked the larger pirate ship. The breakfast was yummy, and the staff were very attentive. We appreciated the late checkout so that our kids could enjoy the pool a while longer. We will be back!

We had reserved a room with two queen beds, but we’re given a room with two twin beds. Thankfully our daughters are small so we could fit one adult with each child, but it would have been nice to have the reserved two queen beds.

Excellent very large outdoor pool, with nice artificial beachGreat staff everywhere I came across, professional and friendly: front desk, at breakfast and the buffet dinner, restaurants, cleaners, concierge, bar in the loungeGood large breakfast selectionGood location right next to OCT stationNear to a number of attractionsWell thought out building layoutNice rooms with good showers

A few minor things but nothing significant: temperamental safe not so easy to close, doors don’t have much soundproofing, not many lighting options in the room - either all lights on or very dim, nothing in between

Everything was just perfect . the hotel staff knowing that was our honeymoon had extra care of us . Our room was upgraded and they took care of all the details : flowers, cake ,roses , drinks and all sort of room's decorations. Maxine and all her team really helped us to enjoy as much we could our stay . we will definitely go back to enjoy a relaxing weekend using all the facilities of the hotel , from the very good restaurants until the amazing pool . looking forward to go back .