Hyatt Regency Shenzhen Yantian

Breakfast was prettly extensive and impressive.

Coffee was not hot or maybe the milk was too cold? The conclusion is that it wasn't hot enough as it should be.

ok

Your drinks and bars closed earlier than advertised i arrived too late for anything to eat or drink at a restaurant or bar at 9pm for a hyatt this is very poor

good location and price, big and comfy room, very good Chinese restaurant at 6th floor!

Excellent place, view, facility and service, breakfast is exceptional!

Amazing location. Great value for money. What a view from the bathtub.

The mattress was quite hard.

Staff are polite and friendly both of those in front desk and cafe

The room facilities are poor. There is no coffee machine, considering it is a 5 star international hotel and the rate card. Also, there is a serious water leakage problem in the bathroom, both under the water sink and bath tub. It is totally unacceptable ?

Location was perfect. Right next to a large mall. Lots of dining choices. Very close to the seaside promendade and park. The gym is the largest hotel gym I have ever seen (it is is also open to the non hotel guests), very well equipped.

The price of the breakfast is reasonable for an international hotel, but it is far more expensive than eateries in the surrounding area.

The views are unbeatable, the quality and layout of the suite was generally very good. The housekeeping staff on our floor were extremely friendly and hard working. They provided all our requests for general housekeeping top-ups in the room.

One of the key reasons we chose this hotel was the reviews on booking.com all talked about how special they were made to feel by the staff. For booking a $1000+ stay, I was unimpressed by the check-in experience, as I was simply (incorrectly) charged and handed my keycards, no questions were asked about the stay. I was asked to pay on both days of my stay and then again upon check-out because they did not realize my booking was for two nights. I'm still not sure why they asked me to pay again upon check-out, but it appears no charge was actually taken from my account at least. You would think when a suite was ordered, some level of recognition or effort would be made as to recognize and acknowledge how much the customer is spending and how long they are staying. We also made it clear through booking.com communication and email, that we were booking this suite for a wedding- no mention or recognition of this fact was made. When I reported the problem with the air-conditioning, I was told they would fix it, but was offered no apology and was instead asked to pay an additional 5000+RMB because they forgot to charge me for my full stay the day before. Again, no apology.As one of my guests put it, “There was a general air of not being welcome.”The air-conditioning in the main living area of the suite was not fully functional and could not get down to a comfortable level. When the issue was reported, it took over 6 hours for an engineer to get to the room. After they arrived, the engineers were professional and fixed the issue. From reading other reviews, it is clear that AC being subpar is not unusual, so again very disappointing that they would not fix or check these issues for a VERY expensive room.

Good view, nice environment, excellent gym

No lobby bar

Clean and comfortable room

The swimming doesn’t belong to the hotel and many children have swimming classes. We are not told to bring swimming caps and required to pay $50 dollars per person to buy a swimming cap that is ridiculous. Very unpleasant experience

From the moment I arrived, I was greeted warmly by the staff and made to feel right at home. The breakfast spread was simply incredible - everything was cooked to perfection and tasted absolutely delicious. But what really made my stay at this hotel so memorable was the staff, especially Ivy. They were all incredibly friendly, helpful, and went out of their way to ensure that we had a comfortable and enjoyable stay. From recommending local restaurants to providing me with extra towels and pillows, they always went above and beyond to make me feel welcome.

very nice and very good service

very clean staff, very friendly

really nice and clean

staff very good and very friendly. I like that Gym bast gym

Room is small for the price, not valuable.

All stuff is not trained. Well when I try to check in, they were charging me price ignoring Booking.com payment.

Maybe the location i

The staff were incredibly friendly and helpful. Really made the stay. Thanks to all there who made my stay amazing.

Great place

Very good

Exceptional

Very good

Very good