Shenzhen Baolilai International Hotel---Airport Branch

Staff was extremely helpful. Restaurant on 2nd floor has great Breakfast buffet.

My room was a non smoking room, but the bathroom smelled strongly of smoke from adjacent rooms. To fix the problem, I left the bathroom vent on all the time. Problem solved.

Rooms are nice. Good location.

has class!

breakfast could be better.

The room was great, the restaurants were good and the staff was friendly.

The exercise room was not air conditioned when I went early in the morning. It was very hot and stuffy and I had to cut my treadmill run short.

Breakfast was great with a lot of selection. Room was spacious with a comfortable bed. The room was luxurious.

Room was a bit stuffy due to air conditioning having to go all the time and no way to get fresh air into the room. WiFi took a bit of work to get connected. Had to call front desk to get password and very little English was spoken by the staff so determining what the password was took some time.

The staff were always very helpful. Their English was not great, but that was overcome by their willingness to help. The room was very comfortable and functional; they also have a great movie library we can access on the TV. I didn't use wifi, so don't know how it worked.

Slight issue with cleaning: I found a fake eyebrow stuck to the sink support that remained unnoticed the 3 nights I was there. Not great for a 5-start hotel, but besides that I found the cleaning efficient and competent. Besides that, I think breakfast didn't work that well. The restaurant clealry doesn't have the capacity to deal with a full hotel: it was necessary to wait for a table and twice I had to share a table with other guests. Also, from a Westerner's perspective, the breakfast didn't offer the breadth and quality expected for a 5-star hotel.

Hotel was very clean, and rooms were spacious. Breakfast had a lot of varities but most of the are sort of Chinese Cuisine (as expected of course) so I was keeping more to a "standard" egg-toast combinations.Staff were friendly, and event hough my schedule was very dense and I didn't have the opportunity to use swimming pool or SPA, the fact that SPA is open 24h is rarely seen, so thumbs up.

Wi-fi was rather poor and breakfast was, let's say limited, but still plenty of choice.

The fact that you have English TV available in the room is important if you dont want to go out every night and you just want to chill. The fresh fish restaurant although not the cheapest , is very good. The fact that you can get a draft pint of cold beer - Asai is appreciated. The amount and speed of lifts , is much better than other Hotels in China. ( seems a but if you are on a business trip for a week , you dont want to be waiting 15 minutes to get to the lobby ).

The breakfast choice is good, but depending what time you go for beakfast it is often cold. the jug of balck tea was always cold. Not being able to have a hot drink in the room because there was no milk available is irriating.

Average, doesn’t worth the cost

The hotel has smoking rooms near non-smoking room and the smell pass through. The reception staff offered another room but on the same floor which wasn’t helpful.

Amazing huge bath tub with glass, so we could have a bath while watching a movie. There was HBO available, so that was a huge plus for us. The bed was really comfortable, room was spacious and very clean, there was a office space, the bathroom was nice and big. On the other side of the street there was a market, so we could buy fresh fruits and drinks. In the hotel we tried one of the restaurants and the food was really good. The breakfast was top

NEW 5G WiFi is excellent , Manager very good and spoke good English

Lack of English speaking staff.

Superb

Gym was old and opened at 6.30 am which is late, 6:00am would be better

A hotel with so many facilities. Great for business traveling. I got a free upgrade to an amazing 60 sqm room.

The English skills of the reception stuff are poor, only the manager speaks English. An amazing surprise was the omelette chef who was speaking an amazing English. @Hotel management, get him at the reception

Great amenities, clean and friendly staff

Coffee at breakfast is the worst we have had, and everyone commented it was terrible. I am happy to help advise for a new coffee machine. Beds are quite hard, could be better. More English speaking would be helpful also. Let’s try to fix these for next time

The pool and fitness room was really good and the breakfast was outstanding

Staff didn’t speak English but we managed through an app

The suite we had was great, very comfortable furniture. Well maintained and clean by attentative housekeeping. Friendly reception/concierge staff and good choice of restaurants. Great value for money!

Some facilities cost extra to use. Hotel advertises English-speaking staff but most of the staff I encountered didn't.Slow Wi-Fi (seems to be the norm in China)

Excellent service from staff.Great SPA experience.

not much I can complain about for my 1 day stay.

I booked this hotel for my husband when it was definite that he will not make it in time for his connecting flight out of Shenzhen. Unfortunately the delay of his incoming flight stretched to 9hrs at least so he arrived at the hotel at 6am on checkout day. He said the staff was kind enough to let them know that they can extend their stay beyond the 12noon checkout. Excellent customer service from the hotel's check-in staff for a very weary traveller. Rooms were very spacious and clean.

Room Cleanliness

Milk Whitener /Sugar to be provided in room along with tea/Cofee for preparing Regular coffee/Tea at the ROOM

Great room , great staff and good levels of cleanliness

Need to upgrade the gym, it is tired now.