Shenzhen Wyndham Grand

One of the better Wyndham locations world wide. Good location close to HK border but farther from airport and some industry sites. Good staff, great facilities.

Friendly people, large rooms

No pool, no gym, the windows couldn't close, ongoing construction work and noise, TV and Internet were interupted every 10 minutes. Beer and milk products were way past the use before date, no room service other than a bowl of rice, long delays elevators.

Location

Great rooms, excellent food and gym

Great location, amazing room, great view on high floor, break buffet was great with western and asian food, kitchen staff was very nice greeting me in English. Price is also great! Overall an almost perfect stay!

I would give 10/10 if there was no issue. Unfortunately I can only give 9/10 as the food ordered to our room had 3 issues. - The spaghetti had a little sharp wooden stick in it. My toddler chew on it and luckily spit it out instead of swallowing it. - The fresh orange juice, with a lid on, had a tiny bug in it. - The tiramisu was still frozen inside and the taste was bland. Besides that the food itself had a good portion and tasted great.

Spacious bedroom with a nice bathtub. Excellent location, next to metro and a great restaurant area.

Breakfast could be better.

Comfortable rooms, delicious food and excellent location

The view and the big window was nice

The room i took is too old You can see the water damage on the wall under the windows And the finishing is to bad The ac of the room was hot But in the seating area was very good So i couldn’t sleep comfortably The smell of the corridor was bad

Location is superb – the hotel is right next to a massive shopping mall, there’s a convenience store nearby, and tons of restaurants in the area. The rooms are huge and very comfortable. Beds are an absolute dream, and the soundproofing is excellent – you really get a restful night’s sleep here.

First of all, this might be more of a general issue in China. Quality levels are very mixed – some elements are truly high-end, while others feel cheap and wear out quickly, even in a luxury hotel. For example, the bed was luxurious, but the lamp above it was made of the cheapest plastic imaginable, and many buttons were already broken. We even had a window that let water in.Another issue was the language barrier. English is a real problem here – staff are very friendly and good at using apps, but if you want to order food by phone, you’re better off walking down to the reception. Also, some of the information in the hotel description is misleading. Room service is not 24/7 – you can only order food until 10 PM. The pool is indoors and pretty cold, both in terms of air and water temperature (I'd guess around 26–27°C). On top of that, there are a lot of strict rules – it felt more like a school swimming pool with supervisors than a relaxing hotel amenity. You are not allowed to swim without a swim cap. I’m completely bald and clean-shaven and explained this, but they insisted: “It’s the procedure.” Whether that’s just this hotel or a general rule in China, I don’t know – but it’s hard to imagine other luxury hotels requiring guests to wear a swim cap.Overall, there’s a slightly formal, rigid vibe between the hotel and the guest that doesn’t quite align with what I expect from a high-end service experience. I'd also like to add that the internet was a major downside – it’s extremely slow, to the point where you can’t really get anything done. You’ll definitely need a local eSIM if you plan to stay connected.

Spacious room. Quality amenities. 1 min walk to subway.

Light noise in room seemed to come from aircon or plumbing.

Room and toilet were spacious. Like the porridge at breakfast. There is a metro entrance right outside the hotel, very convenient.

Found the pillows too soft.

Extremely clean and very nice rooms. Breakfast was good. Location is very good

They should have 24 hr room service. They don't serve food in room 24hrs. So for someone checking in at late night, has to go out for food

Location

Not clean enough last time my room is a lot bigger this time they give me a smaller room

Very goog location near the city center and by a metro exit (exit E of Gangxia station).Very good breakfast. High class hotel. Loved the Robots for the room service delivery.

The hotel location on MAPS.ME and on google maps is not correct and it confused us (walking by foot from the metro exit with our lauguge). On MAPS.ME there are 2 hotels marked, one at the correct location and one on street address 3008 (instead 2009) and with Futian in its name (looks as the relevant one). On google the location is on the street junction. The hotel should request to correct this. On Chinese apps the location is correct.

Size of the room, amenities, Walking closet, and the carpet making it more sweet

Swimming pool

This was our best hotel during our 6-day trip. Classy, modern, with robots delivering meals. Staff were professional and kind; communication was smooth; and English was not a problem at all. Rooms are really big, beds are huge and comfy, and if you are lucky, you will have amazing night views of the city. It's cca 300m from the metro; restaurants are within walking distance. I recommend this hotel a lot; it felt we got value for the money we paid.

We got 2 executive rooms (3306, 3318). The first one had amazing views. The second room was absolutely gorgeous too but the views are blocked by the giant hotel that is being built nearby. Also, occasionally we could smell cigarettes, but with some AC, this went away fast. This is the only reason for giving it 9, otherwise it's pure 10.

Staffs were very helpful and friendly. Superb location. Very clean and comfy room.

Great service. Large and beautiful room. Very modern.

Bar for drinks would be nice.

Very good location next to station, excellent large rooms, very comfortable bed. Staff all very friendly, special mention for Justin and Bernthal at breakfast. Would stay again

Location is goodFree clothes wash

No bath tub