The Westin Shenzhen Nanshan

I didn't eat breakfast because of early departure. Had they served at 6 am it would have allowed enough time. Nothing within any of the hotel information mentioned the availability of the train station adjoining the facility.

Disclosure of transportation options and their convenience to the hotel in detail.

Would like point out the short haired with glasses manager. Named Suzy is exceptionally caring, attentive. helpful and always with a smile!! Really made my stay very pleasant:)

Nothing I can think of

The huge comfy bed and open plan bathroom.

Staff couldn't give us restaurant recommendation. Bar super expensive for China.

Location. Breakfast is good but all items should be well translated in English with ingredients like vegetarian or not.

Only few staff spoke English and it was difficult to communicate at times.

Location, pool, view from room

Bad

Emily Li李秀is the worst ever, horrible attitude, very fake and doesn't response

Proximity to everything …transport (metro) ~~ the hospital where i was being treated, ~~wide variety of restaurants

Hard to pick anything …. Oh the BLoody TV …..what a crap model (from 1990 model) sound was awful and vision was blurry and dark . I was not there to watch tv but the quality when i did have a few moments to chill out was terrible.

Excellent location, very friendly staff and the breakfast was more than awesome. Plenty of delicious choices also catering to western flavour palette. Very satisfied!!!

Room was lovely and clean. The bathroom was big and very modern. Good location attached to the mall and easy access for taxis and Didis. Very friendly and helpful staff.

Took a while to check in and there were only 2 staff at check in I could not partially pay with RMB Cash only with cards.

Location was good

Breakfast was disappointing and there was a leak in the shower

room was clean, bed comfy with all amenities.concierge service was perfect and very helpful specially Daniel with English speaking.had very good experienceDaniel helped to arrange Texi for us out of the way, appreciate

breakfast with very few options for vegetarianscan add some veg dishes .

Really nice hotel. Everything from check in until check out was great, including the staff, room, and gym. I could have easily stayed longer than just one night.

If anything then I think a hotel of this class should be slightly better prepared for gluten free options at breakfast, even though quite uncommon in this region. I still found enough options but it could have been better.

We were given a smoking room which we travelled with kids and the rooms were smelly and stinky. They did not ask if we wanted non smoking room. It also take 1 hour for check in as they cannot find out reservation. Disappointing.

Location opposite Window of the wotld . Near access to Metro

The interior design in the room is outdated. Nothing fanciful or giving you a' 'wow' factor.Had a hard time setting the bills when checking out. Paid in full on the spot and realise rhey actually charged one nigjht in my credit card. Double paymentTold them to deliver the complimentary cake on 21st Dec but i saw the cake already in the room on 18Dec 3am when i check in. Check with the recep. They inform me the cake was sent up at 6pm and it's safe to eatInfotmed them that i need the cake on 21Dec and they acknowledged it. However, i have to check in w them again at the recept and they told me they will send it to my room.When i am. Back from dinner, they deliver 2 cakes for 2 rooms. Not sure if there are communication breakdown. Overall, the stay was enjoyable

Friendly staff and housekeeping lady was wonderful!

The design of the bathroom, it was not conducive for extra bed.

The overall experience was good for the room, housekeeping, location, breakfast.

The errors in billing, I need to monitor my credit card billing to confirm if I am overcharged. There are duplicate charges showed in the invoice and they just edited manually.

I lived in Baishouzhou for three years! I love the location and the views of the Bay and Windows of the World are great! Very Nice Breakfast buffet, and an extremely helpful staff.

That the Holiday Plaza does not open until 10:00 AM. Hotel Entrance is in the back, which means additional walking. This is a minor issue.

Clean, good location, great breakfast and amazing staff

Having to leave

good breakfast, friendly staff, great fitness center

unfortunately some of previous guests smoked in my room, hence there was a strong cigarette smell in it

Huge assortment of Western and Asian foods for breakfast buffet - excellent!Friendly and helpful staff.