Hotel Altein Arosa, a Faern Collection Resort

The breakfast was the best of all. the rest I didn’t like plus no tv 😢😢

Yes no tv in the room and there was only one big tv for all guest . It was to overpriced with --- usd a night!!

no room service, very basic breakfast

Breakfast ,spa, friendly staff - great hotel.

Nicely renovated old building. Big balcony with nice views. Staff was friendly and professional

Nothing really

Rooms, View and a lot of things to do

The hotel itself is very beautiful and impeccably clean. The breakfast offerings were satisfactory.

However, the reception service was absolutely disappointing. Upon arrival, my sister and I specifically requested a parking space with an electric vehicle charging station. At no point were we informed that charging required an additional card obtainable from the reception desk. As a result, the car remained “charging” for the entirety of our stay but never actually charged. When we realized this on the day of departure and brought it to the attention of the reception, they merely stated that I should have asked for the charging card—something I assumed was obvious when requesting a parking spot with a charger. Additionally, I noticed that other guests were offered a welcome drink upon check-in. This courtesy was not extended to us. The reception staff were unhelpful and unpleasant throughout our stay. Based on this experience, I cannot recommend the hotel.

Lovely hotel decor. Nice bars and restaurants. Great spa

Some signs of damage and wear in the room.

Nice style, well decorated 20th century (?) building with marble hall. Very friendly service, particularly during dinner. Great wellness area.

Very commercial attitude, e.g. tab water during half board dinner comes at a price, 20% discount on the first drink in the bar - instead of a free welcome drink (with a 4 nights stay…)

Top Hotel, with nice services: the wellness area, the meals, the extra services and the infrastructure. It was ideal for a long relaxing weekend. We stayed at the "corner room": very nice with view on the mountains and the village.

The meal service was very kind but a bit too fast. Although I understand the need to be efficient, I would have liked to have a bit more time to simply stay at the table and chat without having to rush into the 4-dishes menu.

Clean, nice staff in the dining hall. Modern space. Spa and wellness area.

A bit pricey for what it offered.

The hotel is renovated and clean, balconies have an amazing view

Bathrooms lack basic amenities ( cotton pads, etc. ) The room itself is very small, no place to sit except on the bed. The breakfast was too basic

The only good thing about this hotel is the location/view and that the building itself looks nice from the outside—spacious and well-decorated. Some rooms have big balconies, though that space would have been better used to make the rooms themselves larger. The staff was friendly, but that didn’t translate into competence or actual service. After our complaints, they offered a room upgrade, but only for the second night—an offer that was essentially useless for a short stay.

This hotel is the definition of overpriced mediocrity, with management that either has no idea what they’re doing or is deliberately cutting every possible corner. The most outrageous issue was that the shower was inside the bedroom, just 30 cm from the bed, separated only by a curtain. The sink was equally ridiculous—tiny, practically unusable, and guaranteed to splash water everywhere, including the bed where you sleep. No 4-star hotel should ever rent out a room like this, let alone without a clear warning. Beyond the bizarre bathroom setup, everything else felt cheap: the hairdryer was weak, the rooms were cramped, and the breakfast was forgettable. Even the juice glasses at the buffet were laughably small, forcing guests to refill them multiple times just to get a normal portion. Staff ignored our complaints, happy to let us walk away rather than actually solve the problem. This hotel hides behind a fancy facade but delivers a soulless, cut-rate experience that isn’t worth a fraction of what they charge.

Great restaurant with delicious food on the top of the hotel. We arrived quite late (around 9:20 pm) and were still able to have a dessert after the main course. Also the bar is cozy in the minus one floor with great cocktails. We got a very clean room with big balcony and amazing view. Quite big, enjoyable wellness area with non-naked + naked sauna. Great breakfast, good selection of food for our taste. Very nice and polite receptionists and staff in the restaurant. Location is very nice, close to the station (wear boots when snowy as you can slip on the way which brings a bit downwards!).

1. The water in the wellness pool is a bit cold for my taste. 2. The room is very basic for the high price, would be nice to have additional amenities (e.g. body cream which in the heating season after the wellness is very needed but not necessarily brought from home). 3. My cooked eggs were constantly stolen in the breakfast room (never happened to me before LOL) I saw in other hotels pens to write a sign on the egg.

I love the ambience the location, as well that it has restaurant a bar and a great wellness facility. I love there is a sauna which is not textil free zone.

I the water in the pool is a bit cold, especially in the winter it could be a bit warmer, if you sit a bit in, you get a bit cold.

The rooms have a big balcony and nice view

The spa is basically a playground for families with children. Very loud and hectic. The quality could be improved regarding service, food and cleaning.

Very pleasant hotel in a central location in Arosa. Cozy and comfortable rooms with great mountain view. Wonderful breakfast, excellent spa and wellness area. I highly recommend this place!

I recently had the pleasure of staying at Hotel Faern Arosa Altein, and it was an absolutely wonderful experience! One of the highlights of my stay was the spa. The facilities were pristine and beautifully designed, creating a serene atmosphere perfect for relaxation.I indulged in a variety of treatments, and each one left me feeling rejuvenated and refreshed. The skilled therapists were attentive and ensured that I felt completely comfortable throughout my sessions. The sauna and relaxation areas were also a perfect way to unwind after a day of exploring the stunning surroundings.The hotel itself is charming, with spacious rooms and breathtaking views of the mountains. The staff was friendly and went above and beyond to make my stay enjoyable. I highly recommend Hotel Faern Arosa Altein for anyone looking to escape and treat themselves to a luxurious spa experience!

The room was nice and comfortable. Great view from the big balcony. The location is great. We liked the pools and wellness a lot.

Beautiful design of the rooms, great location, restaurant/bar on the top floor with amazing views.

- great location, close to the small lake where we went for a swim- I think our room was one level better than the one we have booked, really nice- game room was perfect, we had some fun there

- the room was not super clean, some hair on the bed and in the bathroom - bathroom very small- some amenities are a bit dated, especially outside around the pool