Noor Us Sabah Palace

Not good

Very shady place room offered was the only room on floor between there renovation

staff courteous

Till 2 AM, I have been listening to the sounds coming from other rooms than I have to complain.

Their reception staff is horrible. No decency no courtesy. There was no check out staff available at reaction even after my call earlier for check out.They don’t allow smoking in garden but they dint put any No Smoking PLACARD there. Don’t have lunch buffet.

Breakfast was well spread and nice. I especially liked the masala dosa. The staff was quite polite and sincere.

The hotel was under renovation but no one informed about it. Most of the facilities like Gym were closed. The rooms also did not have anything in comparison to a typical 4-5 star facility, especially the shower area.

Location and views

No bar. Mosquitoes.

Location

Its an old hotel. Entire hotel was empty, no guests, but still the room rates are very high. Morning breakfast is not good. All drinks are heavily watered down.

Location

Mattresses, pillows ,air-conditioning, mosquitoes

Location, views, food, and staff.

1. Outdated property: 1) keys kept deactivating, 2) Toilet flush were unreliable, 3) Toilet seat were not fixed properly kept moving, 4) Bathtub water stopper broken and lead to overflow. For a 15k per night hotel this isn’t the quality that one expects.

The location, the building, the space in the rooms and the ambiance.

Maintenance seemed a little poor. The rooms are looking a little old and the bathrooms could do with some sprucing up.

WELCOME/SEE OFF WAS POORMANAGEMENT WAS POORLACK OF CONFIDENCE AMONG STAFFLEAST BOTHERED ABOUT PERSON STAYING IN HOTELSUPPORT WAS POORMANAGER OF PROPERTY SHOULD BE FIRED IMMEDIATELY OTHERWISE PROPERTY WILL GO TOWARDS DEAD END

MANAGER OF PROPERTY SHOULD BE FIRED IMMEDIATELY OTHERWISE PROPERTY WILL GO TOWARDS DEAD END

Staff was polite at the time of check in only. One of our rooms had a lovely view facing the lake which was nice! Rooms were nice, clean sheets and bathroom was quite clean as well. However, the shower faucet was leaking looked like it might burst out anytime and the toilet seat was bit rickety as well.

Although the staff was polite, at the time of check in were informed that due to a wedding party our rooms were not ready On stating that we had booked two rooms for four people a month before our trip we were alloted one room facing the lake while we waited for the other room to be ready which should've been by 2 pm as per their check in policy. After calling the reception past 4 pm we were informed the room is ready ony to be given Standard room with window facing a plain blank wall which was not as per our booking. We had booked 2 rooms one Royal Club and one Standard room both facing the Lake. While checking in we were informed that breakfast would be ready by 7.15 am by Mr Lalit and when we informed him that we had a flight to catch at 8.45 am he mentioned that although the time is 7.15 am but the food would be ready by 7am and if necessary the staff coud also pack. Little did we know these were just words to please and not really put into action. Next morning we arrived at the breakfast area at 7am only to be told that breakfast would be ready only by 7.30am so we requested the staff to pack a few items for us only to be informed that since the food is not ready they can't pack. We waiting till 7.30 am while having tea and had to literally beg them to pack something for us. We left the breakfast area at sharp 7.30 am with some items packed and no sign of the breakfast counter being ready by 7.30am. Nevertheless would recommend it only because the rooms were nice and clean and it served the purpose for a night stay.

It was okay

My room number was 110 which was connected with 111. I was unable to sleep whole night due to discussion going on in 111

property only view was good rest nothing great about the place we had bad experience with the staff

not clean not worth the value special staff Mr Lalit was really rude and unethical we dnt think so will plan again to this palace

Amazing location, well trained staff, yummy food and comfy rooms. There is actually nothing to complain about this amazing property.The management is really good and very helpful as well.

Old decor (I know it's a heritage property but permanently stained tables) and the biggest one, exhaust in bathrooms don't work which is a must!

the location is amazing with lake view and palace is heritage property.

the service is not up to the standards of a 4star or 5 star hotel, the food is average offering variety of a 3star hotel especially in breakfast. not value for money at all. the rooms are overpriced.. it felt like was paying only for the location and not for the amenities. there were hardly any amenities offered by hotel in the room. the rooms are divided and not worth the value of money asked.

location is extremely good with picturesque view

extremely poor maintenance; facilities like spa were not operational due to lack of staff; pool is not temperature controlled

the location is really nice, superb! The staff and the ambience was very nice, we enjoyed a lot

I am not sure it gets cleaned that often there is a lot of dust in the rooms and essentials are not provided, like slippers and bath robes

Staff was very friendly and the location is stunning, overlooking the entire city. Very good for romantic dinners and even for a comfortable stay.

The breakfast spread could have had more continental options

It's a well-preserved heritage hotel made from a palace. Quirky little side rooms and all. It takes you back in time. Service is excellent. High-ceiling rooms with period decor and great views.

Gym could have better AC and equipment, pool could be bigger

Hotel view and room space was good

The room which we booked was at the corner with lot of smoking smell untidy then hotel receipts told us to take another room with add on charges