Hotel The Grand Regency

Location was excellent. Staff were polite and helpful. The rooms were good. Value for money . The bathroom facilities and restaurant acilities were good. Good food.

good breakfast. hotel, staff friendly.

location

Clean, staff well mannered, good food

The bed had some ants biting, disturbed my sleep

Liked the garden area, the staff, the rooms.

The food choice, the location - only furniture shops nearby.

Great staff . Very helpful.

Room service was slow and I had to ring a number of times to remind.

Very good & well maintained. Staff from lower to upper all co operative. Some minor issues with running hot & cold water supply.

Nothing much to complain about.

The bedroom was spacious and toiletries, towels, water, tea & coffee were replenished often. The staff were ALL super friendly, helpful and professional. The whole of the hotel was clean and well cared for and breakfast was excellent.

We were situated at the front of the building and although the rooms were well sound proofed and no noise could be heard from adjacent bedrooms there was road noise, which could be an issue for some people if light sleepers.

Staff were excellent and friendly

Couldn’t work tv controls. Kettle had a wrong plug

Beds excellent

Issues with room card key but sorted quickly by staff

Cleanliness, Room size and food. the food is excellent over there. The overall stay was quite good. Its near to Railway station as well. Staff is very cooperative

everything was goodnothing to complain about

The hotel is very nice and the room is spacious with all the necessary amenities. The restaurant is decent and the room service quick. The property is located centrally and on the main road. The staff are polite and ready to help in any way you need.

Passable

I hate blankets wrapped on both sides in sheets instead of a duvet cover. Also my room on the third floor was virtually windowless, which had the advantage of not having any noise from the street. But for the inflow of air, I had to use an air conditioner located so that in a narrow room it is directed exactly at a person, which is very unpleasant

Superb

Not supported for early check 45 minutes prior to their scheduled while room was empty.

Courteous staff. The rooms were neat and tidyFood was good.

Very good hotel and very comfortable rooms

Area is in the middle of busy area. Entrance is located at an angle and easy to miss if not careful

The room was great, good size, quiet and clean.The bed was comfortable and the bathroom was good.The reception staff were wonderful, calm and efficient and so polite.

The young waiters in the dining room stared at me when I was the only customer there. The food was good but I ate elsewhere after that experience.

Nice and spacious room. Very helpful and friendly staff. Very good breakfasts.

The restaurant was great, service, food and mocktails were excellent.

The restaurant only had a menu on a QR code which didn’t work for my Uk phone. No paper menu so had to use the head waiter’s phone ?

Nice decor, excellent staff

Area around very poor

Manager Mishra was brilliant. He helped me out with an issue I had ahead of arrival, really going the extra mile so that my trip wasn't wasted. Hotel and room was spotless, comfortable and quite large.

Fellow guests, having shouted conversations outside my room in the early hours! Despite several disturbed guests asking them to stop they carried on. No understanding of 'inside voice' and no respect