Pestana Trópico

Food, location, staff, room size

Pillows were a little uncomfortable

Unfortunately frustrating. We should have sorted reviews by lowest first before booking :(

Nightmare!! Rude staff. Discrimination. Food poisoined.

+ Large Room+ Good breakfast+ Everything within walking distance+ quiet place+ salt pool with high buoyancy was a nice alternation to other pools

- some staff members (especially at the bar) seemed to be annoyed, if you want to order something and many drinks in the menu were not available.- it was very quiet. if there was some music at the bar or outside, it wouldn't have felt donish in the hotel. we got the impression that it was more of a "congress hotel" than a leisure place. But if you like to mind your own business it is good hotel for sure.

Very nice courtyard with a sea water pool. People were very keen and helpful.

Comfort, location, good breakfast

Bugs

Very good hotel. Calm and relaxed vibe like a quiet resort.Nice pool, good size, clean, comfortable temperature, but very salty.It's not a negative as everyone uses the pool in a relaxed manner to not get the salty water in their eyes. Towels are provided and beds are available. The hotel staff is very friendly and has a great level of service.The rooms are cleaned daily. The room had a good size and a nice bathroom with amenities. Comfortable beds.The hotel is in a nice and quiet location within walking distance from the lively Plateau. There are restaurants in the area, but the on-site restaurant is very well itself and food/drinks can be ordered throughout the day.The breakfast is included with plenty of choice.Other good things: Wi-Fi, fitness room and cleanliness all around.We had a great stay and would love to come back here.

No negatives.

Great location right on the water, kind and helpful staff, special thanks to Wilker Carvalho for all his recommendations!

Excellent receptionistservice via Idalina. Always a comforting smile. Information via Carlos

The staff was amazing.The location of the hotel was perfect. Everything was near by. The Prainha beach, the platou. Having the option of car rental by the hotel helped.

The tv often did not work.

Very spacious. Clean

Could not walk to city center

Clean rooms, nice atmosphere. Great staff, especially Geovana was very helpful, she was welcoming everyone for breakfast with a big smile on her face.

Staff was exceptionally well behaved, approachable and helpful. Wilker and Euclides were great and provided the best service I could have.

Sea view with high windows no terrace is awful... prefer pool side view.... plastic drinks and no food at the pool... awful. Basic ... maybe safe but not for the price you pay...

Staff’s exceptional professionalism and friendliness even after we had to arrive at 1 o’clock at night after a ten hour ferry trip through high waves with a shaky boat, exhausted, they managed to cheer us up with ease. Bravo

The beach isn’t really existing

Staff very helpful and friendly. Carlos Brito at reception helped us a lot

Can't think of anything.

It's was a great stay within walking distance of the beach and a nice restaurant and bar onsite. The breakfast was nice and plentiful. The pool was nice too and with plenty of seating all around.

The room was basic, but clean and comfortable.

The food in the restaurant was not good. Breakfast was ok, but the lunch buffet and the à la carte dinner both were really bad. Some of the hotel staff were nice, others felt that they thought dealing with customers were a hassle. The pool was not heated and due to this nobody was swimming. Need to step-up to compete with nearby Barceló hotel.

The cuisine in the restaurant was very good The staff there were also polite and smiling The best impression on me was the live music in the restaurant - the performer was top and contributed to the nice eveningthe bed was big and comfortable

The price-quality ratio of the hotel itself and the room in particular The sea view from the first floor was actually through a three meter wire fence and contributed more to the feeling of a prison In reality, with similar furnishings, this hotel would be a hostel or a one-star hotel in Europe, respectively, and at a completely different price

The hotel was really nice, in the Embassy area so very safe. Food was really good, we had half board and the dinner at the restaurant were delicious. Pool was big but with salty water.

Not much for kids. Also the beach near the hotel was not the best. And city centre (plateau) far away and there is not really much to do. Not related to the hotel but an heads up, a guy Juvenal stops you at the next beach proposing to go for a tour with him. He says lunch is included and he speaks good English. Don’t go, he was drunk from 9 am and continues to drink nonstop till 6pm, he even vomited in front of us and didn’t pay the lunch not even for our kid. Luckily we were in a group so we still managed to visit something by our selves while he was only getting the rum and the beer at every stop. And luckily there was another driver who was driving. I was shocked tbh. Careful !

Great location, spacious rooms, very friendly staff, breakfast & dinners were very good