Microtel by Wyndham Tarlac

No anything is satisfied. Maybe only the location is near the city.

Breakfast is not great. The room is noisy and even can hear the sound from the closed room. It is too hard to get an invoice from the staff.

Its location. Friendly staff. Big rooms. Comfortable bed.

Water pressure is low, fluctuating hot/cold water. No elevator. Quality of the bed sheets/blankets could use an upgrade.

I wish I didn't have to do things needed for the 3rd person( we were 3pers.booked, and accommodation was only for 2pers.). We arrived late at night after a long driving so we were tired and ready to just rest. The Tv was not working, no toilet paper, no shampoo , and slippers, not in the room. ?☹️ Breakfast was great, coffee was good, and I was happy with the selections.Parking is available and free ( definitely a plus).

The location nest to the golf course

The shower pressure was low and then the hot water machine would not work. They tried to fix and it would work for alittle bit then not enough pressure and the hot water would go off.

Very friendly staff. Room was tidy upon arrival and was serviced well when requested. Renovated room.

Loud window ac, location a bit far from city centre.

I appreciate that they allowed us to check-in an hour earlier. The receptionists were great, as well as the rest of the staff.I like the location.

Some improvements can be done in the facilities. For example, the bath tub wasn't able to hold water, maybe have it checked? We found it difficult to use warm water, or maybe it wasn't functioning.

Misleading Pricing and Unprofessional Service

Upon arrival, I inquired about room availability for two adults and one child. I was quoted a price of 5,000 pesos. However, I presented the property with evidence of published rates online that were significantly lower – approximately 50% cheaper.The receptionist claimed the lower rates were only applicable for two people, despite my clarification that I was traveling with a child and that the online rates even included breakfast.When I politely requested the option to book online instead, the receptionist proceeded to block available rooms online while acting as if nothing had transpired. This manipulative behavior left me feeling uncomfortable and ultimately forced us to seek alternative accommodations elsewhere.To further compound the issue, I was subsequently contacted by Booking.com, informing me that my card had been charged for the reservation despite the receptionist's actions and the unavailability of the rooms. While I opted to proceed with the refund process, the 15-day waiting period for the refund significantly inconvenienced me.The actions of the front desk staff were unprofessional and misleading. This negative experience has severely impacted my perception of Microtel by Wyndham and has discouraged me from considering future stays at your establishment. I sincerely hope that this complaint will be taken seriously and that appropriate measures will be taken to prevent similar occurrences in the future.

location was great and staff were really nice.. hassle free check in s and out.. very accommodating

Compact, good location

No adjustable shower nozzle

Security guards needs customer service training. Sitting down like managers and not bothered when some one enters the premises.

We like the big spacious room. Room service was good. It was just a bit noisy during our stay because of the ongoing renovation but the staff were amazing.

Very good breakfast, and the location of the hotel is nice, quite place.

Wide parking space. Quite and relaxing scenery outside.

We request for fresh cleaned towels but they gave us with dirt and stained like its been used already by someone.

Ambiance

Receptionist and the hotel shoulg not take guest because it is under construction when i have checked in.

I like how spacious the room is, especially the reading nook. However there isn't really a good view outside. The restroom is spacious and the amenities are complete.

Breakfast selection was limited.

Hotel staff are great; security guard, housekeeping and of course front desk staffWe had an issue with the aircondition and staff immediate transfer us to other room .

Breakfast was really good. The scent of the hall.Helpful receptionists.Wifi connection

The water closet fills up slowly.

Nice and comfortable hotel with spacious rooms.Free and fast Wifi in both rooms and hotel lobby.Very friendly and helpful staff who make you feel like home.Nice Japanese restaurant on site.

Location is a bit isolated and it's a 15 minute walk to shops and restaurants.No facilities like swimming pool or gym.

The room was spacious enough for two.

One staff is not that accommodating for our inquiries. We always got a negative answer when one of our companions asked to change her room.

Hotel is excellent in both service mentality and room comfort. Cooked breakfast offers some good choices. Service of entire team is excellent. Rooms are spacious and comfortable

Everything is great at Microtel. Of course the absence of a outdoor pool is a small minus and would add an extra benefit for guests. Also the location is a bit far from stores and restaurants. All the rest is good and will definitely be back in future