Terra Boutique Hotel

Its very close to everyth8ng,in the market,beaches,resto.and most of all the Free Breakfast every morning,me and my wife was very satisfied.so two thumbs up for your nice hotel👍🥰🙏

It was exactly as advertised. Room was spacious, clean and staff were excellent.

Location and.price

Previously a nice hotel, not anymore

This used to be our regular stay in Da Nang while the hotel name was still Helios. Looks like the ownership had changed, and with that the quality of hotel decreased. Hotel is maintained poorly, resulting in numerous faults in room and toilet. Also, the management seems to be done at the lowest cost possible. Overall, not worth all the hassle, I rather pay a bit more to get just the normal level of service. Staff in breakfast room is nice, otherwise not so.

Close to city center and the beach

The room has a lot of problems- bathroom flooded, telephone without wire which is unable to call especially you need something/ the room next to you is noisy at night and you wanted to report them.The staff is barely speak English- many things don’t understand, one day I talked to the cleaner asked her to clean my room after 10 am, she nodded but she didn’t clean my room the whole day.

Missed the bar on the pool like expected (service available but from inside) and problems with the door and AC

Location: close to the beach, mini marts and eateries. The street Phan Liem has numerous massage parlours if that is your cup of tea. Not mine. Large double beds in twin room. Helpful and knowledgeable staff at reception.Laundry is VND 40,000 / kg and is delivered within a day. Unlike the Hue hotel we stayed at, staff at Helios does not count the items in the bag before and after washing. They just hand over the bag, i suppose, so i don't know what they would do if guests find missing items. Interestingly, they mentioned that guests who used the laundry shop across the road had no recourse when they had missing items. What action would / could Helios take, i wonder?

Our floor is supposed to be non smoking but in the morning and at night, strong cigarette smoke can be smelt within my room. Breakfast is quite average, there is daily noodle soup that can't be called authentic. No yoghurt; limited fruits on offer. Kitchen staff seems very busy and at times, abrupt. There are 2 lifts to the rooms but about 10 steps from the street. Wall insulation between rooms is almost non-existent: noises from the upper floor and the hallway can be annoying.Water pressure weak. Hot water runs out after less than 10 mns. I was advised that each room has its own tank which may not be heated up in time. In which case, the tap needs to be turned off for a few.minutes before continuing showering! ?No tissue box in the room. Although it's easy enough to get one from the shop across the road, how expensive is it to provide such trivial comfort item, i wonder. The air cond only works on cool and fan . There is no heating.

Well presented, very comfortable and clean. Friendly and helpful staff. Very close to beech, cafe’s and restaurants. Very affordable.

Absolutely nothing. Loved every minute of it.

Booked 2 rooms which were excellent but the room facing the street was noisy a few nights from music. The buffet breakfast was very good and exceeded my expectations. Everything was really good however the hot water was inconsistent and would have loved to have a bath but ran out of hot water. Would definitely book again!!

Very small room.

Very small room. Breakfast seemed to be targeted at Chinese guests. Toast & omelette saved the day for me.

Great pkace,nice neighbourhood,friendly caring staff

Beautiful corner room, high floor with views of the mountains as well as the beach. Walking distance to the beach. Grocery store across the street. Comfortable large bed, very clean washroom, daily cleaning.

Would have liked 2 room keys but they only give you one. The AC needs a room key and goes off if you remove the key from the slot. It was hot in Danang and therefore we always came back to a hot room which took time to cool

Good location hotel. 5minutes to the beach10minutes walk to a good area for souvenir shopping

Hotel is VERY tired, rooms are all musty smellingPhotos are years out of date and the pool area now needs a lot of work onHotel is generally in need of some TLC‘Upgraded’ rooms from double to twin doubles? Why you need two double beds in a room for 2 people who knows. Wasn’t really an upgrade but they didn’t let us keep what we’d booked

Great location, close to everything you might need. Nice staff.

The room is smaller than mentioned in the description, a bit disappointed. Ok for a short stay though.

Location was decent and convenient

The property was faulty.Day one the air conditioner was not working. They shifted us to another room to resolve this issueDay two, there was water coming out from the floorboards as we walked on them, making the floor hazardous and slippery. We had to take extra care with little kids to avoid them tripping. The reception lady was unreasonably firm telling us that she could shift us to another room. We can't move twice in a 3 day trip. They should check before pushing us to a room if the facility is in working order. In summary this accommodation in room 802 and then 906 was pathetic. The stern receptionist was not helping the customer instead she was blaming us for expecting the room for free.. we didn't want anything for free. The facility should do their job well or else prepare to compensate for missed expectations.

?

The pictures do not correspond to reality, everything is very old and shabby, especially the bathroom and bar area, and also very dirty. The room had a very unpleasant smell, mold. The morning coffee is not suitable for a cup of coffee. There are better hotels nearby for the same price and better. I would not visit this place again and would not recommend it.

Overall, good and polite service!

The breakfast was basic but could have shown more variety. And outside there should be a railing to get to the lobby. But I noticed very few hotels have.

The staff were friendly and the location was great for what I was doing. The price was also quite good.

The hot water did not work at all, and as I stayed in January it was quite cold. The bed was also not great and I had back problems.

Nice bedroom, the location was great, good breakfast and nice staff.

The water in the shower was cold and it took a long time to get warm

Great value, good location not far from beach. Breakfast good

Rooftop pool very shabby