Santa Luxury Hotel Da Nang - Complimentary Afternoon Tea

Loved the location, just steps from the esplanade and the beach. Big room, huge bed, fabulous sea view. Good breakfast, great staff. I would love to stay there again.

Loved the location -- close to excellent beaches as well as food sources etc. Breakfasts were terrific as well as all staff during our stay. This is a location we intend to use again in any future visits to Danang

There is nothing that I can think of, except the stairs that we had to climb to get to the check-in lobby. Fortunately staff were always there ready to help with bags etc., but we never found any options to use an elevator to get from street level to the lobby.

Good location, hotel staff are very nice. Rooms are reasonable size and clean.

The staff are very helpful... Right in front of the bridge... Hoi an city is only 1 hr from the hotel... Best three days

The hotel is one block from the beach. Our room on the 16th floor had a small balcony and view towards the beach. There are many, many restaurants, bars, convenience stores, laundry places and ATMs within a few easy blocks. But the hotel was still very quiet. We thought the price for the size a quality of our room was very good. Our room was very large and our bed & pillows were terrific. For some odd reason there was no shower curtain. We talked to Sarah and Tracy at the front desk and within 30 minutes a maintenance guy came and took care of it. Sarah also helped us make train reservations and gave helpful advice. Thank you again Sarah. The breakfast buffet was plentiful and with good variety. They’ll cook fresh eggs for you too.

There’s a tiny rooftop infinity pool which you reach by a stairway from 16th floor. The bar was closed. The “gym” was one decrepit treadmill. They advise that there’s a restaurant but it was only open for our breakfast. That was fine because there are so many food options very near.

The staff was generally very kind and welcoming, which is the main reason for the good rating. The bed was truly huge and very comfortable, and the view from both the room and the pool was stunning.

The hotel is decent, but the feeling and smell of humidity in the room, which couldn’t be aired out, ruined our stay. Additionally, the breakfast options were quite limited unless you prefer Asian cuisine.

First of all, infinity pool really has great views and a place for wonderful photos. Staff is trying to help. I asked to fix clogs in both sink and shower, they fixed the sink one right away, a few days later - a shower one. They got my suit from delivery, offered a free of charge transfer to airport and even presented us with a parting gift. Room service performs great.Air conditioning works well. Window has great ocean view. Bed is big and comfy.

I don't get the idea of using around pool and shower tiles that become more slippery with water on them. I fell down, hurt my leg quite badly. Should use anti-slip mats. Pool is not heated, but it seems to be usual.Clogs appeared almost immediately. No shelf in the shower. No iron to take to your room. TV requires patience to make it work at least somehow. Fridge doesn't cool much. Breakfast has poor choice of western options. Gym is non-existent.All of these are minor things, but altogether they start to add up.

Location is good, 2min walk to beach.Room is spacious and clean.Staff is friendly.

Excellent location

Did not give us early checkin or late checkout so I was disappointed. Roof top bar was useless. Pool is ok but cold

Disappointing

Veg Breakfast not so good. Hotel wifi very bad. Generally pics look better than the place. A bit dissappointing

Excellent staff in lobby and in the breakfast buffet areas, always so nice and helpful

Wi-fi was spotty at times

Nice swimming pool and great view at the ocean.

Not many choices at breakfast, except for Asian food. Lack of gym.

Great choice for beach lovers. It is just a few steps from the most beautiful and convenient public beach. Clean sand. Staff is helpful and friendly. Great view from our window.

the room (floor) could be cleaner.

A great experience from the very beginning. Very helpful staff and super comfortable room, the best bed on our Vietnam trip. Great view from the rooftop pool.

The breakfast - there were a lot of options and all looked great but the taste was nothing special.

Staffs are really friendly and professional

No air conditioner except in room...should be cool when step in especially hallway from room to elevator

The location was okay

The staff was really bad. The food served was pathetic.

Rooms were good value and clean. Staff was very helpful.

It’s next to an empty lot

Rooms very clean, pretty and confortable.

The swimming pool wasn't very clean. There is no fitness space (the only have one machine). The bar is really small (only 1 table).

Location was great, view was fantastic. The staff (Apple, and Jamie) were fantastic, always happy to help. Plenty of choices for breakfast. Pool was cold (seasonal) but view was fantastic. Can even catch a glimpse of the dragon bridge in the pool. Bed was comfy but pillow a bit too soft for some of us. Overall we were very happy with our stay at the Santa Luxury Hotel and would definitely stay there again.

The Gym was basically just a treadmill and a bike (not quite an expected gym).

It was a memorable stay for me and my spouse. Specifically receptionist Linh and My give us a really friendly service and go through any questions that we have during the stay. Our location just less than 5 minutes to walk to the beach.

We stay at floor 15 and above us is sky bar so it was a little noise in our floor