Park Hotel Diament Zabrze - Gliwice

The hotel is large yet not expensive and good value for money with ample free parking in a good location

Peace and silent. I am super satisfied of stay.

Lack flip-flops, tooth branches and paste. Tight working hours of restaurant.

Convenient to mine tour. Enjoyed soup and frog legs at restaurant. Waitress was super friendly. Room lighting was good.

Thin walls, could hear hallway traffic from smokers. Shower felt small when you knock the tap and get shot of freezing cold water. The wc is big with a little shower.

Breakfast is rich and varied. Rooms are clean and spacious. Surrounding is quiet. Hotel is accessible by tramway # 3 also for groups without car. A bit austere from outside, but probably best place in Zabrze

Check in and check out were a problem. There was some confusion about booking for group, the amount to be paid and the conversion rate between Zloty and EURO, when money was drawn from credit card.

The breakfast buffet has a large selection, including local dishes. The nice staff are helpful. The hotel is quickly accessible, quiet, nearby gas station and shops.

The group of guests dining in the corridor was an interesting feature of the four-star hotel. (I emphasize, it didn't bother me, but it doesn't belong there.)

Nice big room, good bed, clean.

Would have liked a bath, the room is big enough to have one.

Nice staff,good breakfast, strategic position.

Clean and well equipped rooms with free water, tea, and coffee. The hotel also had a good location with close to public transport and shops, but difficult to reach when you wanted to travel later in the evening.

Disappointing breakfast with watery scrambled eggs but nice selection of juices. The additional early check in fee is also a bit of a disappointment considering that there's no extra work for staff involved when a customer arrives an hour earlier than expected.

Property exactly as expected

Check-in was not possible even 5 mins earlier than 14-00; at 14-00 got a long queue and crowd of loud of people in lobby - wife could not get the key at promise to pay 30 min later - my teleconference have hardly failed because of that. Not something expected at property claimed to be 4*

The Staff were most helpful as we didn't speak Polish , very accomodating and helpful .We were in Poland at a Scottish wedding and stayed here 7 nights , ate at the frestaurant most nights and the food was fantastic and of a very high standard . The service by the waiting staff was second to none and and the girls went out of their way to make our stay one of the best .

There was nothing we didn't like but the bar closed at 10pm which was a wee bit too early for us . There was a lidl store and licenced filling stn just yards away which was handy .

Parking, spacious room and bed, free bottled water, quiet room

Too warm impossible to reduce room temperature or get the ventilation to shut down (constant noise in the room)The room is cleaned ONLY if you place the sign on your door (we were not told that at check in and still not told by the staff when we asked whether it was normal that the room wasn't cleaned)Reception personnel not friendly nor welcoming at all

Good location.Good breakfast.

There is no treadmill in the fitness facility , even though on the booking pictures is shown. Very disappointing.

was clean

the personal unfriendly. the hotel politicul very strange. parkins cost 10 Eur in Hotel Yard?idon’t see this political

super clean and quiet

My room didn’t have a real bed but a sofa bed which was unexpected and all that comfortable

Location

It was impossible to sleep on the extra bed provided When approached the reception and raised this, theywere unable to provide an alternative.

good location, clean and comfortable

Good breakfast

Poor rooms, very unhelpful staff

The staff was helpful despite some of them struggling with basic English, but you could tell they are willing to resolve the issues.

Didn't have heating in the room for 3 days, each day woke up with blocked nose, despite sleeping with 2 duvets. The staff knew about the issue, and tried to help but were not supported by technical staff or empowered to arrange a room swap conveniently over 3 nights.I bit my tongue about it, because A we were there for a celebration, and B I am not the moaner type, I like to empathise with the staff and understand their limitations, after all they are employees trying to do their best.But the last nail in the coffin was when they decided to charge me for the parking over the 3 days I was attempting to sleep in a freezing cold room. The air-conditioning was broken and instead of heat it would do the opposite and turn the room into a chiller. I had to shut the whole thing everyday to let it be at least the outside temperature which was below 10 degrees in the night. Only to be paying a parking surcharge despite my extremely uncomfortable stay. I was almost surprised that they still wanted the extra payment.Overall it was a poor show.

Location was convenient for the wedding venue we were heading to. Room size was very reasonable for two people. Breakfast choice was very good and the outdoor tables perfect for nice weather. the availability of the parking is convenient but charging for the spot 40PLN in such a remote spot far away from city center seems quite steep. I would understand it if it was city center and just few spots available but here that was super overpriced.

There was barely any place in bathroom to keep the toiletries, even though bathroom is big enough to fit some additional shelf.

The parking place was in front of the room so that I could see my car out from the window! Just around the corner was a Lidl and a petrol station. Thats it...

Many things: First of all an extremly unfriendly personal, then a dirty bed, dangerous lamp at the end of the bed, very old towels, dirty shower, too less space in bathroom to put things, unsafe feeling because of not good locked door and for all absolutely overpriced parking lot!!! And after paying even the card for the barrier at the parking lot didn't work...