MOOSE HOTEL CHIANGMAI

The restaurant was directly next door to the hotel and had great hours. Food was great for each meal.

Shower floors were slippery, my young children slipped and fell a few times. It would be nice to have mats of some kind to prevent falls.

good rooms and location

All the pillows provided were high, would have been good if atleast 2 of them were low pillows. I sleep on my chest so need a low pillow but as there were none, i had diificulty sleeping and woke up with a stiff neck.Too many mosquitos, though not the hotel's fault, it would have been good if they did something to control them inside the hotel and also provide electric mosquito repellent in the rroms.

Very friendly and clean. Everyone was so kind and helpful. The rooms were beautiful and the bed so comfortable.

The pool was a little chilly and wish there was somewhere to sit out and enjoy.

Room comfort , staff services and cleanliness

I made a mistake, was supposed to book Moose at Nimmans, but I booked Moose at Chiang Mai instead. Was a good mistake, cos Moose chiang mai is about 40% cheaper. It is also a quieter location; Grab is very affordable, fast, and safe. It only cost 100 baht to most places, like the old city and Nimmans. I think I got a good deal.The staff is helpful. I arrived into the hotel at 9 a.m.; officially, i can only check in at 2pm, they rush clean up a room for me by 11 a.m.. I appreciate that kind gesture.

Actually nothing I did not like, just a feedback that there should be charging points in the cafe and also lobby. I took my work to the cafe to. do my staff. There are a lot of digital nomads these days; charging points are really important. Even an extension plug wuld have help.

The facility was extra clean. The staff were great and very helpful. The snack area and drinks were amazing. Breakfast was good and the coffee machine was great. We 1000% recommend staying here and will absolutely stay here when we return to Chiang Mai. Thank you Moose Hotel we miss you already.

The bed was to hard

Near the mallStaff helpful

Shuttle maybe have return shuttle service

Clean and tidy, good location nice treats and lovely bar

Room rate matched expectation of hotel

Hotel room was not sound-proof so can hear above room walking steps even at 0200 hrs that woke me up. Bathroom had a weird smell, like someone’s vomit smell. Fortunately closing the door of the bathroom did not affect bedroom that was all good & bed comfort acceptable

Good location ? Near the Central Festival Mall with free Tuk tuk shuttle service Free and unlimited water and snacks Good customer service Worth money

Some kind of smell when walking into the room even that the room is quite new and clean. Recommend to use air fresher/cleaner to create the fresh air in the all areas of the hotel.

Spacious

Noisy , on road

We appreciated the complimentary water, tea and coffee in the lobby. The restaurant served amazing food for the two times we ate there. See the photos. Despite us not expecting our towels to be washed everyday they were, and the beds were made daily. The staff were always friendly in the lobby when entering and exiting the hotel.

The pool was not what was expected. We did not enjoy the pool during our stay due to the pool not having day beds available and being so exposed to the public/restaurant.

Breakfast was good. The spread was quite extensive, and the environment at the breakfast area was nice. The room was spacious and clean. The moose mascot stuffed toy on the bed made me smile. The staff were courteous and helpful too.

The mattress was hard. I had trouble sleeping as I am used to a softer mattress. The TV did not work that well. Twice, we had some connection problems and had to call the hotel staff maintenance. The location is not ideal as I had to call a Grab to go anywhere and because of the bad traffic around the shopping areas, we had to be stuck in traffic coming back to the hotel. So it would be easier to get a hotel around town where you can walk around without the hassle of calling and waiting for a Grab and then being stuck in traffic getting to your hotel. There was a shopping mall near the hotel. It's called Central Shopping Mall which was good but I couldn't walk there because the hotel is situated on the highway making it difficult to walk. I didn't mean to book Moose Hotel Chiang Mai. I had wanted to book Moose Hotel Ninman but I didn't realize at that time there were two Moose hotels and thus booked the wrong one. Even the Grab driver went to the wrong Moose hotel. Not sure if anything can be done to make the two Moose hotels more distinct.

Outstanding staff service, I gorgot mangoes and washing face they remind and bring me down shortly, they serve very kind service witb smile and friendly, hotel provided free water some soft drink in bottle with Coffee matchine and snack candy bar at Lobby tgat mean hotel is quite generouse a lots, I stay 5 star hotel in Bkk even pay muvh more exoensive than this very much they might not give this good service and king like this, Ilove this hotel and ofcourse will vome back again for sure, Apaporn Sakwong [ Elle ]

Clean, comfortable, quiet and cute

Breakfast quality, TV remote control.

Well, the standard set: staff, location and no limit coffee with cookies at the lobby. A very cozy hotel with every possible nice comment that I can leave. BTW the staff let us do the early check in without any extra payment. Very lovely. Thank you

Everything was perfect

Free tuk tuk service, breakfast

Sound insulation is not good

Bad

There are 2 hotels with the same name. While the location is totally different. It made me misunderstood to choose the hotel. Even local people in Chiangmai didn't know that this hotel has 2 places.

Comfortable lounge area at lobby. Spacious rooms and corridors. Service staff are professional and speak both English and Mandarin well.

There is no shelter between Breakfast area and lobby area. Floor a bit slippery just outside breakfast cafe.

Big rooms. Clean.

The goats, - they were nice and lovely to look at, but they had so limited space. I really felt sorry for them.