Onsen at Moncham

Nice landscape, clean fresh air , beautiful and functional room and nice staffs

Breakfast, if the hotel can provide more varieties of food is preferable.

Comfortable, clean, staff kindness

Price

Clean , good food, good environment.

Fitness too small.

The garden/landscape and how much hard work goes into the garden.

The cookie cutter style of running things daily. The staff was good but compared to average standards staff not typical of Thai staff. The menu needs a little uplift for such a high end place.

Staff is excellent service and nicest personal

Staff is very polite and helpful, but they have 1 male. He use incorrect word when they respond back to me. Anyways it is not that bad. I just felt like a little bit of my mistakes to ask him to help.P.S. it's not his fault, please don't worry.

I was food poisoned from dinner Shabu set (raw egg dip) paid more than 5k for the set, but not sure egg was selected grade?

It was a lovely beautiful hotel and had a lovely and very comfortable stay at the Onsen at Moncham during our visit to Chiang Mai. It was very spacious rooms and most rooms have a private Onsen in them. The restaurant is fantastic and the food is delicious. The staff of the hotel goes beyond service to make the stay comfortable. I stayed with my elderly parents and 10 year old kid, and all enjoyed the place so much. Great hotel and a lovely and peaceful location to spend a couple of nights.

Nothing, All was very good.

Nice and relaxing stay. Very similar to actual Onsen experience in Japan. The Japanese tatami room was comfy and even better if you have the room with private onsen. Staffs were well trained and very kind. Big big big thanks to the restaurant supervisor Da who was super attentive. Made us all feel very warm and welcomed

water in the public onsen was too cold

This is a beautiful setting and magically relaxing experience. The rooms are all well presented and comfortable. Surprisingly large and well appointed.The grounds are well kept serene and beautifully natural. There are so many fish, bunny rabbits and other beautiful birds it is lovely to wonder and sit in peace.The food is also extremely good.

Hotel is was Great like a japan world the onsen very nice and private the staff a lobby and restaurant excellent good service and take-care

A wonderful experience in a quiet setting, a beautiful room with exquisite details and the most relaxing onsen bath. Also loved the garden with the animals a lot.

Nothing comes to mind

The hotel is beautiful, with well-maintained facilities, excellent food, and stunning scenery. However, the service falls well short of five-star standards.

One major drawback is the hotel's remote location in the mountains. While this offers a peaceful setting, the staff is surprisingly unhelpful when it comes to arranging nearby activities that could enhance the guest experience—even at an additional cost. For example, a beautiful botanical garden is just a 15-minute drive away, yet without a car, getting there is cumbersome, and the hotel provides no assistance. Likewise, despite being surrounded by hiking trails, the staff made no effort to help us organize an excursion. In the end, we had to contact our previous (and much more affordable) hotel in Chiang Mai, which kindly arranged everything for us.Another disappointing experience was with the spa services. We wanted a massage over the weekend, but on Sunday, only one therapist was available, finishing work at 5 PM. Given the demand, one would expect a five-star hotel in Thailand to make arrangements for additional therapists—but they simply didn’t bother.Overall, while the setting and amenities are lovely, the lack of service and flexibility significantly detracts from the experience and fails to justify the high price tag.

Such a beautiful setting in the mountains and the staff made us feel so welcome. The Onsen was wonderful and probably the best massage we’ve ever had.

Shower was a little temperamental, but that’s such a minor thing.

The staff is extremely helpful and beyond the scope. I personally want to thank to Khun Nam Otel manager, Khun Lin front office and restaurant manager and chef who made our stay very comfortable. We stayed in family suit, it was clean and comfortable. Breakfast was great and simple and easy. They have everything you ask for, beautiful nature you wake up and enjoy your coffee and tea at veranda. We had 2 dinner here and both were excellent and tasty Kids love it

* rooms shower, doors, shower heads needs to upgrade it, should be a bit more privacy, water drainage in shower pretty slow or clogged. * people come here for Onsen, where they can enjoy the hot water. Most of families won’t go separately naked onsen with their kids. Public ( join one ) where you can go with your kids and dressed. When we arrived we were told that public one rented out privately to outsider which made us upset. The staff was friendly and helpful and we did not make a such a big deal and got the private one and paid for it. If people pay for rooms and they should be the priorities not the daily pass people and public Onsen should be available during the working hours for everyone, if people don’t want to use public they should go with paid private one. 100% I will be back and recommend everyone this Otel

This place exceeded all my expectations. It's a gorgeous hotel in the mountains, perfect for those who want to disconnect. The onsen in the balcony of the room was great, the food at the restaurant was of very good quality and for a reasonable price. The onsen was great.

The walls are a bit thin so one could hear the guest next door talking or coughing.The staff working at the restaurant were very junior but they are trying their best to deliver an excellent service.

The hotel is located 1 hour from CMX so very convenient. The surroundings are beautiful foothills and forest and the hotel area is really stunning with ducks, rabbits and nature. The room was better than I expected, like being in Japan. The Onsen facilities are equal to some of the best I have been to in Japan. Food was good, staff nice and I would happily stay again.

NA

Onsen at Moncham is such a beautiful property! Absolutely stunning. There is so much to see and do at the resort. The mountain backdrop is just gorgeous against the Japanese aesthetics.

Our room had mosquitoes. I think the patio door had some gaps where they were getting in. My husband even got bitten and he hardly ever attracts mosquitos.

We absolutely loved it! The service was exceptional and we were very grateful that they were able to accommodate our changes so quickly and efficiently. The rooms are beautiful and the location stunning. Perfection!

clean & comfortable relaxing resort.great comfortable mouth watering dining & delicious break fast .

Tranquility

Shower temp regulation and shower products