U Nimman Chiang Mai

Location only

Not a value for money stay . Totally cramped room , with an additional bed (asked to pay while check which wasn't mentioned while booking ). No chairs / tables , nothing to sit on to reading or eating .

Location. Nam provided friendly service upon departure.

A bit old.Reception staff forgot to return our passports after check in procedures.When I came back to get it, it was still in the photocopy machine.

Location for New Year’s Eve was amazing! The staff is very good and helpful! The breakfast was amazing and yummi

The hotel is nice and modern. The location is ideal. Right in the middle of everything. Close to shopping and lots of restaurants.

Aside from the beautiful hotel and the cleanliness of the rooms, there is nothing good I can say about the level of service or management of this hotel. As one of the more expensive hotels on my vacation, it has easily been the wrost hotel I have stayed in Thailand. More details on the challenges below.

Where to start...BEWARE of the "Bait and Switch" with rooms. I made my reservation 2 1/2 months ago and several days before and upon check-in, the hotel tried to change my room to a "premium" room instead of the deluxe King I requested with the Balcony. The staff claimed the room was bigger, but according to multiple website, the rooms are the same size, you just lose the balconey which was the largest selling point for me. The word "premium" and "delxue" are just a play on words. The hotel tried to move me to a less desirable room claiming it was an upgrade. It wasn't and i chose to stay in my original reservation. They then claimed the only had the two bed option instead of the King bed. This hotel practices some very SHADY practices with guests before arrival and check-in. BEWARE of the BAIT & SWITCH!!! Don't let the smooth talking fool you into paying more for a less valued room. I had to raise with the manager about my complaint and he was inept and didn't have any idea what was going on. I finally got my originally reserved room and enjoyed my stay.Upon check-out I asked for assitance with my bags, the operator told me they would send somebody up to my room immediatley. Ten minutes later, no one had shown up and I called downstairs again. They hadn't sent anybody up and then hung the phone up on me. I'm not sure it was on purpose or an accident. I finally just took my bags myself. I get downstairs and the entire front desk team is not busy and the bell person apparently was heading to my room after my second call.For the amount of money spent on this hotel stay, I would FIND ANOTHER HOTEL to avoid dealing with these unethical practices. For the amount of money you spend, you expect a higher level of service. BUYER BEWARE!! They claim to be a 5-star hotel and I've gotten better service at a Holiday Inn Express for 1/3 of the hotel price.

Cleanliness, close to local shops and restaurants, best staff ever!!!

The hotel is located right at the One Nimman complex where you can find restaurants, food court, local arts and crafts, souvenir stalls.Breakfast buffet was good—lots of quality selections.

We got room on 2nd floor align building roof view. I asked higher floor the reception refused us she referred no double room bed while my friends checkin after us got higher floor with good view and actually they pay less than us.

Perfect location, best location in Chiang Mai, lovely staff, big room, we will definitely be back to Chiang Mai and bool exactly this hotel

Shower in the corners could be cleaner other than that everything was amazing.

Great hotel. Very comfortable, spacious rooms. Good breakfast and friendly staff.

The family 2 bedroom was amazing, the staff was very helpful and the breakfast was great.The hotel is located in the relatively new area, with good access to the old city (taxi).

Staff and location are great.

The only downside was that the actual check-in time was different from what was shown on Booking.com. It would be helpful if the times were updated to match.

Perfect location for exploring nimman district. Clean room. Powerful shower. Spacious room and nice layout. Good breakfast.

No bathtub

Amazing spacious rooms with a small balcony. The infinity pool was amazing. Thank you for keeping the pool temperature warm. Staff was pretty helpful

Parking was in another building across the street. Maybe valet would be great.Ordering from app took time until you message the front desk directly

Excellent location and great staff

Breakfast requires more attention

Location

Weak showerNo viewLighting control was not simpleRestaurant chair was too high against the table

Everything! The bed is very comfy. The shower room is very nice and big. The service is fantastic. Location is perfect. Amenities are fully provided.

Excellent location. Its location is right next to the major shopping and dining area. The staff are capable, helpful, and very accommodating. Good gym with a small pool (not for lap swim).

The room was slightly noisy. Music from the nearby restaurants was loud enough to be heard through the closed windows. However, with a pair of earplugs, it didn't bother me much.

The staff was very friendly and accommodating. The rooms were spacious and clean, and the amenities and complimentaries were above and beyond

It was absolut fine stay. When I need to check out, I had som problemer returning my motorcycle to the renting firma.The reception manager at the hotel, a girl named Game, has done so much for helping me...that's what I call excellent service. I will definitely go back there.

Everything was just perfect.