La Mai Hotel Chiang Mai

The staff was amazing! Even though there was construction going on thy went above and beyond to be helpful and make sure we had an enjoyable stay.

The nearby markets and breakfast. A lady staff Nai was helpful as I did tell her and thanked her.

No one at the hotel could tell me the right location to visit to see the Sky lanterns. I chose this stay especially because I wanted to see the Li Ping/ Loi Krathong and flew down during this time from India. It was so disheartening. On reading online the Ping river is mentioned as the place where Krathong is celebrated. They did celebrate but not with Sky lanterns. And I left Chiang Mai today without lighting a single Sky lantern. Even otherwise I couldn't have much peace of mind. The staff weren't very good with providing information and I just didn't get help I needed from them. My breakfast was supposed to be included in the tariff but I was asked to pay for breakfast the second day onward. If this is what continues I'll have to discontinue using booking.com

Good value, nice restaurant and street food near by. Easy to explore city using Grab.

Facilities are old, including plugs and lamps.

Location

Breakfast was over priced for what you got. Much better breakfast at the Centara and much better maintained

The staff were amazing and very helpful especially the reception

The rooms were clean, but the toilets were not designed well, when you shower water goes everywhere

The staff is very kind and helpful, they are a team of young people quite friendly and ready to chat.

It is far from the main tourist destinations and spots and taxis or grabs take a long time to arrive

Big bed and cleanliness. The bed is soft and they have hand held bidet which i love it. The room is big.

It is a bit old. The staff is nice but hope the information in the hotel is better

Staff were lovely. Hotel is situated in a residential neighbourhood. There was an abundance of local food on the door step. Easy access to central Chiang Mai.

Swimming pool a touch on the small size for a hotel of that capacity.

The room was okay good, bed comfortable,

No towels in swimming pool area

Reasonable price.

The mirror wall of the shower is too narrow so the water splashes over the bathroom. Breakfast choice was limited. The rooms for our group were far apart (we booked 4 rooms and the staff we talked with over the phone booked our rooms to be closed by but they were changed later).

It is quite valuable. Room size is fine.

Only 1 super small shower gel bottle is provided. Breakfast can be better. We came as a group and booked 4 rooms. When confirming on the phone, the hotel staff booked the rooms which were next to each other. However our rooms were changed to be far apart and they could not tell why the rooms have been changed like that.

Rooms were clean and staff was very good

WiFi was terrible The beds have wheels so move alot

For my purposes the location was great. the staff were helpful, there were some language issues though. The rooms were adequate.

The room cleaning was a bit below par. I am nitpicking though.

The rooms were spacious, quiet and bed very comfortable.

No sun in the pool area.

Amazing staff, second night before sleep the AC started smelling sour 5 min after we called reception they had a new room ready amazing. Good breakfast many options. Nice hotel i recommend will come again.

La Mai is excellent hotel to stay if you want to stay little outside of central Chiang Mai and having bike rented. If you do not have bike then also, it can easily reach to central by taxi. Good choice of breakfast, fruits, cereals, hot breakfast. Staff was very friendly and helpful. If you are non vegetarian then you will have plenty of option to explore street food around the hotel.

Nice fancy hotel with good rooms

A bit far from the center and they don’t give you enough soap

The room was comfortable and we slept really well. The staff was very friendly.

The breakfast food was cold for hot food which was a pity. A bit noisy in the corridors in the morning with guests and cleaning staff being a bit loud talking.

I made my request for the cleaned A/C and the hotel A/C was very clean.

I don't like the taste of coffee in breakfast buffet.

Comfortable bed. Strong water pressure for shower.

Shower stall is not totally enclosed, which makes water splatter all over the place. Hotel is a bit old and basic.