Pangviman Place Resotel SHA Plus

Being helped with my bags and transport to the bus station.

My first room smelled so they agreed to move me. I woke up after 10 mins of attempted sleep too terrible pain. The sunken mattress was old with broken metal springs that were aggravating a recent injury. There were cockroaches and and an ants nest in the room. I was advised to sleep in a cot and the staff that agreed to come up and put fresh sheets on it did not show up; they left. I had to go down again to ask another staff member. They did agree to offer a full refund as I could not stay another night, this was not what I paid for and the room was not as pictured or described. I had to book another hotel room who also cancelled on me at the last minute. I ended up having to leave Chiang Mai altogether as there were no places to stay for to the Loy Krathong festival. The manager agreed to provide a full refund. He said that he would have to wait to hear from Booking.com. However, when I spoke with Booking.com they said that this was not the procedure, they would need the managers confirmation. Despite my efforts to prompt the manager to do this; he never did so, saying that he would have to have that green light from "our third party". Unfortunately, I feel like was just being given lip service with no intention of ever providing my refund. Booking.com's hands were tied because they could not legally agree the refund without the Hotels confirmation. The manager has been ignoring my calm emails to request this. I also witnessed other guests making complaints about their rooms and being moved.

helpful front office staff, opposite to 7/11

no options for veg in breakfast buffet, no name in many of the items in buffet. no lunch /dinner option. not much restaurants near by. but very economic for the price that we get for a spacious newly renovated room

My family was facing issues finding a place to stay due to the peak Loy Krathong and Yi Peng celebrations coupled with a wrong booking made before the trip.However, Semut from Pangviman has helped us immensely. He went beyond his duties to help us look for accommodation notwithstanding the challenges of it. He exhausted all his avenues and contacts to help us book a night stay before we left the town the next morning. He went the extra mile to ensure that we arrived at the new accommodation safely by constantly communicating with the driver and receptionist in Thai. We are indebted to his kindness and dedication. Thanks Semut and Pangviman.

Nice staff

Terrible shower. Awful breakfast.

Staffs are very niceVery Good breakfast and coffee?Room is okValue to moneyParking area is good

Need to clean up elevators.Notthing

price were reasonable…

buffet items were not tend to when it’s low or out. beds were not comfortable, and has a low budget feel about the place…

Everything is all perfect.Breakfast is delicious.Easy to access city center.Very to local restaurants.

The door is quite hard to close from outside.Shower rain is splashing a bit wide.

Great value for money! Staff -- esp Im -- were very lovely.

it was a very good price

it was only focus on Thai people not for tourist from western as Europe or America

The service providers was really up to my expectation.

Nil

Very good

Very good

Everything

Exceptional

Passable

Pleasant

Very good

Excellent Hotel and enjoyed my stay very much

everything ok

Passable