Big Tree Old Town

The room, restroom, bed, television were all very comfortable

A mancover in the street made a loud clacking noise each time a car ran over it. Very annoying.

The room wash huge! We got a very nice view of the city and the canal. Big tv and very big bed. Super nice bathroom with huge mirrors b

It could have been cleaner. A bit far away from most places.

Great value for money. Great location. Clean. Kind staff.

Lost electricity twice, although for a short time. Other than that, no issues at all.

Good value for money. Big room, new everything, new shower facilities, new ac, location is between old center and nimman. Good coffee right in the lobby (it’s connected to famous Mars cafe), we lived almost along, didn’t hear any sounds and slept really well.

The cleaning was so so (bed and towels are very clean, but corners behind the toilet had someone’s hairs, balcony does not have any chairs and dirty, we love sit on the balcony:(

Amazing location, great staff great rooms. Must try the Mars cafe/exhibition downstairs it was great!

Room was very tall and luxurious. Service was also very good. However there is one very big problem. It is located on main road and it was very noisy. Smth is needed to be done with noise isolation. We almost did not sleep

Noise

Beautiful room. Big size, great bathroom Very clean. Bed and pillows very comfortable. Staff very helpful. Loved our stay. Thank you ,we will come again.

Very clean room! Staff was friendly and helpful. Good location.

There was some noise from the bar downstairs heard in the room. It stopped at about midnight.

Bad

Checked in to our first room and after 5 seconds of being in there, 3 cockroach’s came running out from under the bed! We then got sent to another room and it again very dull and dirty. Wasn’t what we expected from photos on the website. We paid for this hotel upfront and had to wait 14 days for a refund which was a bit long winded. Wouldn’t personally recommend

Amazing room and bathroom. Bed and pillows were comfortable and room very clean. Helpful staff when I asked about laundry, luggage storage etc.

Location was pretty good, walkable to main areas however if I could choose again I’d stay a little more towards the centre of Old Town.

The Mars (bar) is awesome, with great selection of drinks and professional staff. The room was spacious, clean and equiped with a new a/c and big screen tv.

On my first morning I went downstairs for breakfast and was told "the chef didn't come today". Never went back as there are nearby places to eat, but still... Disappointed.

Huge room! Big balcony and nice bathroom. It’s a super funky place. Maybe not everyone’s taste. But I loved it. The coffee bar/lounge attracted (Mars) is also a very avant- guard design w amazing coffee and a very cool bar. Not a cheap place to drink but our bartender had some real skills

For the money it was fantastic. Nothing really to complain about. Maybe that it was cooler than me :(

The room was very big and clean and beds very comfortable

Position is ok but not very close to the night bazar

Spacious room and well appointed room. Friendly staff.

Great room size, bed size and amenities, nice touch with cute folded towels.

1. Big room & king size bed2. The staffs are helpful and nice3. Cleaning at everday

1. The TV (only use YouTube )2. no telephone，no morning call

Very amiable staff, helpful and gave assistance

Unfortunately the property is located on a very busy road and the pollution from cars was terrible. Chiang Mai city is incredibly polluted everywhere in the area due to being very overcrowded with cars!

Very convenient location with loads of restaurants nearby. I recommend visiting Sense Garden Massage & Spa round the corner. I've had a lot of massages in Thailand, and this was one of the best I've had.

The noise from the road was pretty loud. The hotel have done what they can to reduce it, but it was still very noticeable until around midnight when the traffic started to ease off a bit. The connected space-themed bar is interesting for a visit, but very over-priced - the prices are in the same range as some much nicer 5 star hotels in Chiang Mai.

The staff and the room were amazing. Very spacious and clean room. Very friendly and helpful staff. If only you could pick the property up and move it somewhere less noisy.

The rooms balcony faced a busy main road which resulted in a lot of noise practically 24/7. The Aircon is also really loud which drowns out the road noise a bit but sleep was difficult.

The rooms are spacious and you have everything you need.Staff is helpful and forthcoming if you have questions. The hotel is situated very close to the centre.

Don't take the breakfast. It is served in the mars bar next to the hotel and you will get spaghetti carbonara for example.Also the cleanliness of the rooms was not on point. We found socks from someone else in a drawer and a straw on the floor. After telling the staff they offered cleaning the room again though.