Victoria Garden Hotel

Overall a very good hotel. Quite new and clean. We liked how close it was to the ferry. The staff were very nice.

The breakfast buffet needs a bit of work.

The breakfast buffet was nice, the room is clean and hotel staff are all great!

Everything is good, only the toilet paper rack was loose but everything was nice.

Great location with the ferry very close. Easy walk to get to a lot of the old parts of the city and grab rides available to get further afield.Good variety of foods for the included breakfast.Room was clean, tidy and pretty quiet.

Reception didn't inform me when my laundry had been delivered. Not a major, just a minor annoyance.

I loved the location! Right in the middle of historic George Town - just what I like.

Well, for some reason we didn’t realize that breakfast wasn’t complimentary and the staff was a little snippy with us for our mistake. Otherwise it was a good experience.

great location, near the centreparking possibilityroom was clean, modern, comfortablegreat valuevery good breakfast

The breakfast was excellent – I especially loved the freshly baked waffles, and every dish tasted like it was made with heart. The room finishing, bathroom, hotel interior, dining area, and parking were all superb.

Location was near Little India and bus terminus.Satisfactory

Didn't get double bed & room facing the street.Only breakfast on 20th was disappointing had to take it outside for remaining 2 days

Location was amazing, and I liked that it never felt crowded.

Service is just bad- front desk staff with the exception of 1 lady is generally either rude, or not helpful. What kind of hotel tries to refuse giving you a second key card for a room when you have your daughter staying on a separate floor? Definitely a contrast from most hotels in Malaysia where staff greets you with a friendly smile. Room is ok, but no soundproofing so noisy neighbors and street noise very audible. Shower drain was very slow so it felt like standing in a bathtub, and had to hurry as to not flood the bathroom floor. Breakfast is not great, just ok, but compared to the amazing food in Georgetown, somehow not very appealing. Since not many people opt for breakfast here the buffet seems to be a bit of a waste for the hotel. Fruits were fresh, and taste was acceptable, and the kitchen staff were the friendliest and most helpful staff in the entire hotel. I would stay here for the location and also since they have hotel parking but definitely not my favorite hotel experience.

Good location. Close to the heart of George Town. Easy to walk around for food and attraction spots.Good value for money.

We requested for the second room key card at the reception and one of the staff was kind of reluctant to do so and kept telling me that loss of room key card charges RM100 and they were also lack of room key card which is nonsense and none of my business. He is not really rude but not really helpful

Free secure private parking with plenty of space. Just a few minutes' walk to the ferry jetty - the starting point for the free CAT bus, which means easy to go around to most tourist spots and eating places. Big comfortable bed. Good breakfast, despite being repetitive for the 2 days except for one main dish change. Waffles made fresh.

Very comfortable stay, excellent location, especially if you're catching the ferry, lovely staff! Really appreciated being able to store out luggage. :)

The location is good, lots of restaurants and convenience stores around, nearby some places that I want to visit.

The door of the bathroom was not in the good condition.

It was fine.

They give you limited WiFi passwords unless you ask. We had 4 devices and had a heck of a time getting connected with WiFi. No coffee available close by or in the hotel until later in the morning.

Proximity to Indian Street and Muriel of George Town as we were Indians and there were no issue with availability of food

No view from the rooms allotted and my room was opposite a parking lot. Not much of bath accessories provided.

Good location around the city and car parking available in the hotel making our short trip to Penang easy access to places we like to visit and a memorable one.

The staff didn't read my room booking request that I preferred "2 rooms to be closed together". Upon check-in and room key collection, we were assigned 2 corner room in the same floor which made us far apart.

Poor soundproof..can hear flush from either top floor or neighbour room..so loud..

it is clean and feels new, and the breakfast is great. The location is walking distance to the main sites in Georgetown.

The staff were a bit slow, judgy and unenthusiastic.

Location, room and staff everything was good.

The room was clean and tidy and has all the necessary items for a comfortable stay.

We stay here for two nights. We were disturbed on our first night from the constant water dripping sound (not sure if it was air cond or water pipe from outside our room in the corridor). When raised with front desk staff the next morning, room change was not possible reason given was that the hotel was fully booked. The issue was however resolved on our second night. Generally, it was a good hotel, it would be better if front desk staff applied more smiles and customer service.

Wonderful Hotel ….spotless clean …. Attentive Hotel Manager” Amer “is in the lobby talking to guests ….staff trained to provide service ….beautiful rooms ….strong wifi ….loads of hot water . Breakfast buffet excellent. This is the place to stay in old town near the ferry . Absolutely first class . A very relaxed stay .