GLENLOCH TEA FACTORY HOTEL

Friendly staff and the location is beautiful.

WiFi was too slow

I am not recommending this hotel to anyone.

Hotel strongly requested to pay the full amount of money before we enter the room. Once we paid there are no any staff to look after us. Drinking water not provided daily. Linen not changed daily. No space to hang the used cloths. This hotel screwed up our entire holiday.

Nice property and location. Staff were excellent. Tea estate and factory tour were great.

Need day to day maintenance regularly

Location since it's is right at the end of pekoe trail stage 3.Excellent staff. Comfortable bed and clean toilet.Very enjoyable short complementary tour of the tea factoryLocally cooked excellent sri lankan breakfast.Value for money

The hotel is not well maintained. It needs massive refurbishment. ( room sade could not be opened, one of the bedside lams was broken, and there was no remote for the TV). Though the bathroom is clean, the standard needs to be much better. If the hotelmis is not maintained well, then the future ratings will be much lower.

The Tea Factory Staff Member Ms. Lakshmi Given superb service introduction

It’s near by the temple we want to visit.

No cleanliness : Bathroom was dirty and even after telling them they said only this room is available and they can’t clean and I had to clean for my family .Insects and Smell : Its continuously coming out of the room and blankets were used and dirty. Full hotel smells with Non-veg food.Not recommended at all for family.

Very surprised in a good way. It's unbelievable that there are not more people staying there. The hotel is right on the Pekoe trail, which is nice after a full day hiking. The price is very good compared to several other accommodations in the area and the rooms are spacious and clean. The staff is helpful and welcoming and the free your around the tea factory was very educational.

Unfortunately the dinner-and-breakfast-choices were quite marginale, but that was maybe because of low season.

Clean place.. friendly staff.. they arrange special tour of the Tea Factory & Tea Estate by superb guid..(Ms Kumari❤️)

No Restaurant..

Spacious rooms with high pressure hot water supply , foot massager, . Great tasty breakfast Free Factory visit, Tea tasting many more, must visit & stay again.

we came after a 17km hike on Pekoe Trail 3. The hotel is on the trail, so it was convenient. sadly, after a long hike, we didn't have sufficient hot water in the shower. staff was good and friendly, and the food was tasty.

No Hot water and the manager said that is because the hotel was full..! may have in the morning but the time we came it was not. could be cleaner

I can say its an Average ,and that was okay because we are on our Pekoe trai hike

Room not cleaning and linens not change from the last stay , because lots of long hairs on the bed. So that was not in an acceptance level. I was so tired after my 18.6 km hike on the Pekoe trail , Even not available in water or tea in the room. By the way they ofoffered tea when I went to lobby area.

I like very much this location

Cleanless bathrooms we informed them and they cleaned it again?? ,foods, breakfast(they told they are giving american bf but we received noodles with one juice cup??) ,Very poor customer service, rooms and washrooms are not clean well. no wifi and TVs were broken too. we booked 2 rooms for 5 people and they not offered water bottles for whole team, worthless. they are only trying to sell rooms. will not recommend to anyone.

Breakfast (& Dinner) was excellent; Chef Periyakka did a great job by providing the food we requested. Best location close to Nuwara Eliya, Kothmale Dam and other attractions near-by for anyone to take a value for money rest. We were taken on a special tour of the Tea Factory by superb guide, Ms. Shiva. All staff, specifically Lal, Aafir, Yamuna, together with the Chef and Guide, were excellent!

The staff superb , went to extreams to make our stay bit pleasent. The teacfactory tour is unique and must to anyone visiting.

The hotel needs a full facelift, staff needs hotel training, not they are bad but to enhance their work there .The hotel needs a good colour wash and bring up to hotel standards. A good hotel standard.

Food and the staff

Cleanliness, room arrangement

Good location and good, friendly and helpful staff.

Some areas were not maintained well at all and was not clean specially the kitchen. This place has so much potential to be amazing but it has been disregarded over time.

Very comfortable bed and clean room. Clean and spacious bathroom with hot water. Quiet and peaceful. Lot of garden space outside for walks.

TV was available, but had only 2 channels. I wish there is a proper restaurant with more meal options. Missed a morning wake up tea to the room, which some of the hotels provide.

The personell is friendly and helpful.

The rooms are clearly not checked, maybe because not much in use, as there was a mold smell. The bed sheets had stains, the AC didn't work (only fan), there was dust on the glass rack, and there was a spider kingdom in the bathroom.Hopefully these comments will help for improvement.

Very nice hotel situated right on the factory which gave a very easy access to the plantation.The staff was very nice and helpful.

There was not at restaurant in the hotel but the staff was very helpful and made us some sandwiches

The staff were friendly and eager to please. Food was basic but tasty. It was a budget stay.

1) The washrooms could have been scrubbed and prepared better2) The bed sheet had a stain3) We had to ask for tea cups and coffee making facilities4) Lots of space abandoned and in disrepair