Saj Lucia Hotel

Food was good. Rooms are ok, need to fix minor issues.

Location near to Temple and that's it

They should have stated or messaged that hotel was under renovation with dirt / damp carpets all over the building , staff requires training and must have SOP to understand what is required from them. Had to call 3 different places to get small things done, soap tray missing from washroom , couldn't get hot water when required in tap as i think they might be switching off. TV was not working or no channels were subscribed by hotel on cable and felt it was just a decoration pice on the wall .Stated as 4 star so expect the staff to speak English but had a hard time explaining things even as simple as asking for strong TEA. All in all had a bad experience

Location good for temple visit

Rennovation works going on. Drilling sounds was disturbing. No complementary breakfast

Excellent n nice experience to stay with LuciyaAll the staffs are So respectful.great.

in most of the rooms No tamil channel to watch TV shows is bigg worry.

Very well located - right in the East Fort. The staff was so so lovely and personal and I really enjoyed my stay. The restaurant doesn't have many vegetarian or vegan options but what they do have is delicious. The pool was great, especially for the weather. The hotel room was comfortable and clean.

The hot water took a long time to come out. It was fixed for a couple of days but reverted to taking a while to heat up. The outside of the building could really use a clean - we couldn't really see out the windows!

This is 1 of the WORST experiences I have ever had to date. Worst Hotel & inhouse restaurant over priced without any head prices being charged. The very unsafe worst rude staff especially their old sick rouge nutshell head so called manager just controlling my words else I would be ********** no ethics in customer relationships it's just a bunch of morons & goons. Never recommend this Hotel stay to anyone. No hot water, no proper room service, the bed & blankets stink no hot water in the bathroom lots of terminates all over the place BEST place for Hell Setup or to get infected till hell.

Location is very near to padmanabha Swami temple

Room was not clean, inspite of reminding again room was not cleaned properly

Breakfast was good and good location

TV was not working,no WiFi , tiny bugs ? crawling around the table ,reported but no response From the staff ,Mouldy pillows,Overall not satisfied with the facilities in comparison to the price paid .

Location and staff

Frequent power outage even during night

best location for pilgrim

Restaurent was not at all a four star, too costly, waiting period more than 1 hr

Passable

Room temperature cool is not enough for ac room. Water is very very less hot for bath -not satisfied

Stayed four hot days/nights in May. Midnight check-in went smoothly. Clean quiet room despite mid-city location. Good aircon and shower. Room safe actually worked. Friendly staff. Restaurant with reasonable food onsite. Didn't use the pool but other guests seemed to enjoy it. Walking distance to many city sights, shops and restaurants and good public transport for those further away. Would stay there again. Temple pools and Napier Museum and adjacent park and history museum are worth visiting.

Good to have a window but it needed cleaning. Bathroom was a bit tired and worn, and perhaps a bit musty but everything needed was there and worked. All OK really.

The facilities provided were very good and the proximity to the temple is the greatest advantage.The rooms were clean and the ambience was extraordinary.

Suggestion - Can you please consider including Kerala special items in the buffet menu.

Location, interiors & staff are very good.

Low water pressure in bathroom showers, also water was leaking to entire floor after the shower Swimming pool water was not neat enough to use.

Not worth for the money I paid

Air conditioning was old type and centralised with less cooling. No option to control the temperature. Bathtubs were dirty. Also there was smell of fungus in the room. Outside view wasn’t there as the cloudy windows seems like they never clean it. Water leakage in the hallways

Avoid if you can

Smelling and unclean rooms and bathrooms A/C doesn’t work Breakfast staff are very unfriendly and they are there to watch TV on their mobile

It's nice and clean, and they have front office staff early morning. They would also allow you to check in early morning.

Everything goes fine

Nothing. Not a single point mention here. Don't get cheated. It is nothing like the photos given. Total disappointment

Room smelly, unkept, dirty. Its not 4star. Not even at a level of low budget lodges. No customer service. Staff don't even know wifi password and they don't care. Toilet and shower pathetic. Stain and broken. Took to a room with cobwebs and stinking. Then the staff said" oh its smelly will give another room" and the second room was no better. There were a lot of drunk men staring at you while checking in as they have a bar in premises. Couldn't go to another place as we were 2 ladies and it was nearly midnight coming straight from airport. Not a safe place for ladies, couples or families.

The location was the only good thing

The hotel is super old, the rooms are ugly and old, with broken things. The air conditioner is super nossy

Near the temple

No breakfast provided for booking com customer...than food rate costly but not worth... no mirror facility inside the room only in bathroom... bathroom room is very concested...