The Swiss Hotel Freetown

Great location in the center of Freetown. The staff is exceptional. They got my laundry done the same night. Everyone is lovely . One of the receptionists took me outside to get a TikTok and ensure I was safely taken care of

I just don’t love freetown

Location and room size

breakfast could be wider choice

The hotel underwent some significant improvements over the last year, and now has completely new bathrooms, lightning in the rooms and smart tv. Both the internet and the electricity worked 24/7, which is a rarity in Sierra Leone at the moment. The position remains great to reach CBD or the beach quickly, and the staff is as good and welcoming as ever!

Room clean and tidy, location good but noisy, breakfast good, staff good.

The hotel is perfectly fine. However, they will use a hotel-specific USD to Leone exchange rate that doesn’t align with the official rate. This resulted in me overpaying for the room, the hotel bill, and the prearranged airport transfer. For example, the price for my room was quoted as roughly £720 on Booking.com but i was charged £790 due to their hotel-specific exchange rate. I would avoid.

Perfect location for our needs, easy to go both downtown and to the beaches, but still quiet at night. Large, comfortable room, excellent bed. Very nice and friendly staff.

Standard of plumbing not up to international standards, but well above local average.

Super service from all employees, very lovely people there. Welcoming free drinks at arrival. Good and tasty food there.

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Location

Leakage in bath roomLimited food varietyStaff lack basic training

Breakfast was good, the front desk staff went above and beyond to accomadate us. We had one person that needed special accomadations and the staff bent over backwards to see that our needs were met.

It remains in a good location, and while staying at the hotel the stuff was helpful as usual.

I have been staying at the Swiss multiple times over the years, awlways for work, but I fear this was my last stay with them. Unfortunately, the quality of the facility and the food has significantly worsened, but this is almost understandable given that the economic condition in Sierra Leone have been too. The straw that broke the camel back - I was double charged for the expenses at the end of my stay, and despite having tried getting in touch with them multiple times via email, phone and WhatsApp, I am yet to receive even a simple acknowledgment of the issue. Theproblem is not the double charging, which might happen, is the poor customer service received afterwards, which makes me feel almost like they want to keep the couple of hundred dollars of double expenses - in this way, they have lost what was once a loyal customer.

It was a really good hotel with convenient rooms, the staff were friendly they solved every requests. The breakfast was great, and the kitchen had a good menu to choose from.

It was a little bit noisy because of the traffic.

Breakfast was different and tasty. I wish it were included in the overall rate but well worth it

Foyer chairs. Weren't inviting

Everyday, house keep is good. Loundry service price is very cheap but quarity is good.

Just the shower power is very low. Another is OK

The staff is friendly, the rooms and beds are good

At the end of my stay, the USD bill was re-calculated in local currency - subsequently this meant the total bill got up by 15%.

The location and the environment

Birth towels and early morning knocking off room doors.

The location was great. The gym was also nice with great equipment.

No elevators

The staff at the front desk was very warm and helpful. I was given a very comfortable and spacious room. Breakfast tastes good, options were ok but not so many options.

This was my second time in Freetown and this time I chose to stay at Swiss Hotel (a much better deal and hotel than New Brookfields Hotel). It is very safe, well decorated with character, staff are very friendly, responsive and accommodating. There is a nice outdoor pool and lounge area where you can dine or work outside underneath the patio. This was a nice little oasis in the busy city! Wifi was EXCELLENT in the bedrooms with no issues. Wifi in the lobby/restaurant was a bit slower. There's a backup generator that turns on fairly quickly when there are grid outages (not the hotel's fault). The restaurant has pretty good food too. I would highly recommend staying at Swiss Hotel.

The showers are very small (though management said they are actively redesigning the bathrooms). Room lighting was also on the low side, but with nice big balcony doors you can let natural light in. The fruit offered at breakfast could be more fresh...there is so much fresh fruit being sold on the streets!

Breakfast was good overall although the weekend options were better. I liked that I could have an omelet made to order. I stayed with my elderly mother and she enjoyed her breakfast and felt really welcomed by the staff.

The maintenance of the facilities could be improved. For example the toilet in 102 was dripping and the tap over the sink needs stabilizing. Also, the tiles could be cleaned so there is less evidence of mold. The towels were a little dingy! Guest should be encouraged to use the bathrooms to change after using the pool!

Nothing, it is all bad!!!! We were supposed to stay for a whole week, but we left the next day immediately.

Everything, it is HORRIBLE. Very dirty, the bed was uncomfortable, and the wifi wasn't working. The whole room had dark brown dust on its surfaces, there were ants in the bathroom. I cannot believe all the misleading reviews say it is a good place! the neighborhood is very loud and it is a ghetto area. It is not safe at all, you have the cross the street to go have breakfast on the other side of the building. it is also too loud at night, people were playing music in the street and you can hear it as if it was in your room. AND it is TOO expensive for its value!!!!

The meals were excellent.

The internet was horrible, the pool depth is not arrives properly.