Ace Motor Lodge

That it was pet friendly & we had a relaxing spa bath in our room.

That the office was unattended we had to wait & then the young man that was there put us in the wrong room & at 10.15pm the owner came to our room to ask to see our booking receipt & asked if we wanted to see the room we were meant to have!

The location and facilities. We like the size of the room and the beds.

Some of the equipment could have been better. E.g. the knives for cooking were blunt but the plates and pans are nice. We suggest bring your own kitchenware if plannimg to stay for long.

Staff member was friendly.

1) We had 2 single beds and 1 double bed. All 3 sheets on the bed were very dirty. Had dog hair, human hair, blood stain. They changed the sheets and ask as to come back in 15 minutes. When we come back the 2 single beds where fine but the double bed had still not been changed. Had lots off different hair on the sheets. Eg dog hair. Got changed again. Next lot off sheets had blood stain on them. Got changed again.2) the floor in the unit had not been vacuumed. Food under the coffee table. Floor altogether was dirty.3) cups etc were dirty. Had hair in them. Cups etc were still wet.4) the unit it self needs to be upgraded. Very run down. Tap in the kitchen was broken. Couch was stained. Some Jets in the spa bath didn't work. Couch had dog hair on it.5) people were smoking drugs6) dirty towel under single bed, bottle under another bed. 7) I had a flee crawling on me.

Very nice tidy clean room,

People kept coming in and out of the property all night, and could hear thumping, and groups of people talking outside my room at 3 in the morning. Which kept waking me up

I need refund and Will not recommend to anyone and definitely not going back there, totally wasted of money.

Bathroom, specially Bathtub it was’t in condition that someone can use. Not enough Utensils (just a single spoon), Dishes not cleaned properly, Towels were smelling very bad that had to buy from outside.Plug points not working, TV was not getting turn on.

Good staff. Location good.

Very tired unit. Wash basin needs replacing. Could have been cleaner, cigarette butt on bathroom floor. Table very unstable. Unit needs upgrading.

Poor

Getting woken up at 5:30am ..the water pump filter that was very loud woke me up twice outside my room... Checked the bed sheets it wasn't clean it had food stains on the sheets and hair and marks on the pillows.. it looked like the sheets hadnt got changed at all ....the bed was made to make it look nice and clean ..... booked and paid for the hot tub in my room it didn't even work ... shower had no pressure .not worth $268.000 for two nights...uncomfortable bed and pillows...cooking facility's not worth using...

I liked that mine and partners room was quite private and hidden compared to other rooms at this motel. The sky tv was good. I loved the spa bath, although the jets weren’t working.

I thought this motel was much more open, but it’s just a whole bunch of rooms shoved into a box on a small piece of land. & I didn’t like the parking. Also the traffic was hella loud on Saturday night being right next to the road.

cozy and i liked the price staff members were really great and friendly aswell

Lovely hostCentral position. Nice and warmClean

Very central and was comfortable for us with our dog.

Unfortunately there were some ferals still living there and attempted breaking to a car. So a bit noisy!

The location

Needs refurbishing, bathroom has molds, you can hear elements from the outside, not double glazed so its cold & heater not working

The bed was great. Very comfy. I liked the TV it had sky.

Can't complain. Bathroom was a bit tired. But clean

I booked into Ace Motels and paid in advance. Ace Motels failed to advise me at the time of booking that they provided emergency housing to the NZ government. On arrival I discovered the complex to be in poor condition and not fitting to my expectations of accommodation. I did not stay in the motel and paid out extra to stay in a more fitting motel in Rotorua. I feel I was deceived by Ace Motels at the time of booking and I would not recommend their motel establishment to others

Poor condition , This complex is Emergency housing for the NZ government

Good location, handy that dogs are allowed, clean and comfortable, friendly hosts.

Only a very tiny grass area for pets, although there was also a road side grass area as well, but it was along side a busy road. Bathroom was a bit tired.

Comfortable bed

Spa bath didn't work to close to the road noisy traffic.

Location was good. Room was good size and clean. Staff friendly and helpful.

The spa bath didn’t work and I was told about this only at time of check-in

Best Motel I have stayed in. The staff is great. The place is very clean and in a great location. Room service every day providing clean towels, making the bed and doing the dishes. Room had coffee machine, toaster, microwave, water boiler and fridge. Top experience.

Weak wifi.

Sky TV, reasonable room size had another bedroom up stairs. Handy location. Bed was comfortable

Thought we had a spa bath unit but it was inoperable. Given a choice of another room with spa but only for one night. No air conditioning. Decor and fittings old and tired but clean

Location, easy to get to and close to where we needed to be

The steep walk to our unit, could be dangerous when wet and for elderly