Black Swan Lakeside Boutique Hotel

The Black Swan is a lovely boutique hotel. Its location just outside of Rotorua was a big plus for us, as the town is very busy. In contrast the Black Swan is an oasis of calm. The staff were all OUTSTANDING. So thoughtful and kind in every way. The breakfasts were delicious (we did not eat dinner there, but heard good things from other guests). We stayed in one of the premium rooms, and I felt it was well worth the extra money, with an amazing view.The grounds are compact but feature some lovely statuary, as well as a pool that we used every day, even in April. In the grotto above are two hot tubs, perfection! Facing the grounds is a solarium stocked with books, coffee, towels for the pool, a really nice room.

Real fast was great. The spa/pool/gardens beautiful

We stayed in 2 separate rooms. The first room the staff were talking until late in the evening (12ish) and the room had little sound proofing. The second room we stayed in the guests were talking until midnight when I knocked on the wall.Really nice hotel, ruined by inadequate new building rubbish sound proofing.

Beautiful property though some facilities were a little tired. Gardens were lovely to wander around. We had nine of us plus a two year old there for our staff dinner and the staff were very accommodating to our needs. The dinner was fine but a little disappointing though the service we were given was excellent. Lovely breakfast .

I had the pleasure of staying in beautifully presented, well-stocked rooms where every detail contributed to a delightful experience. The staff were friendly and attentive, providing service that couldn't be faulted. The food was delicious, and the grounds were stunning, featuring a lovely pool and a serene conservatory perfect for reading books and enjoying tea. Overall, it was a superb place to stay, and I highly recommend it!

The location and garden are nice

Disappointing and overpriced are the 2 adjectives I would use to describe the Black Swan Boutique hotel of Rotorua. For US$800 per night, in a small town, I expect to be dazzled with small attentions, an outstanding service and a posh room. The room while clean was starting to show serious signs of wear and tear (such as shredding silk drapes, a yellowing toilet seat cover, loosely secured soap holder and faucet in the shower to only mention a few items…) The bathrooms are dated and everything is “ordinary”. Now let’s review the service, or lack thereof. At the level of pricing for a room, I expect a valet to unload my suitcase to my room, a welcome drink upon arrival and a free mini bar, well stocked with a variety of sodas and snacks (not just a couple bottles of fruit juice, water and a mini pack of chips). The sunroom is really nice, with views of the lake - perhaps a complementary afternoon tea with sandwiches and cake would go a long way, again when you are charging so much money for a room. I wasn’t expecting room service in a boutique hotel and the restaurant was more than correct… with again peaceful views of the lake. The breakfast however was mediocre in quantity and quality - although included in the price of the room. On the positive side, the garden is amazing and while we didn’t use the pool nor the Jacuzzi both looked really nice.

The setting was beautiful with wonderful gardens

We stayed in room 7, it was not clean with mildew on the shower curtain and bar area had not been cleaned on our arrival. The room above generated lots of noise which woke us up each morning.

Black Swan was better than expected with the warm pool, romantic nooks to cozy up outside, sweeping views, fabulous restaurant, and quiet atmosphere. It felt so private, luxurious, and peaceful. We appreciated the extra touches like the parrots, complimentary refreshments, and (of course!) all the black swans.

Fabulous staff and the location is beautiful.

The food was mediocre for a luxury hotel and the fixed price dinner was more expensive than any other restaurant I have eaten at in New Zealand. Beware of the lake flies! They are attracted to light so you can’t leave your outside door open.

Beautiful property overlooking the lake with many black swans ! Super quiet, lovely room, very classy.

Nothing!

The view

The swimming pool is too small. Need to carry your luggage to the room because there are fee steps. A bit surprised for this kind of expensive hotel didn’t provide the tooth brush.

This hotel was easily the most beautiful hotel I've ever stayed in. The view was stunning! The room was beautiful. The food was excellent. I wish I could have stayed longer. No regrets. I'd gladly stay there again.

I didn't see the black swans while I was there. Maybe next time.

Very clean and nice size room. Staff very friendly and mad good recommendations.

Bed in floor rather than in an elevated bed frame. No hooks to hang towels in the spa/hot tub area. Should have a duty manager on staff between 6-19 to serve drinks.

The location was beautiful with the added bonus of no light or noise pollution. The staff were very friendly and helpful. The children loved the complimentary treats.

The garden and the lake view are beautiful. The cheese in breakfast is nice. The staff is nice and helpful.

The temperature of the water of the spa is too low at 28/31 degree in cold temperature at night time. Limited fruit and food varieties for the breakfast. Limited carpark space.

Position with fantastic viewsStaff AAA very nice and helpfullClose to town Peaceful Food greatOne of the nicer places i have stayed in the world of travel

Great quiet rooms. good location to explore the lake. the breakfast was ok, not a great variety. We booked dinner one night which was great.

Pool could have been heated. In general we expected a bit more up-market for the price

Beautiful views and lovely spa. The staff were amazing! Great breakfast too

The staff and their services are beyond exceptional. They are so lovely for allowing us to have our elopement wedding ceremony on the hotel grounds. Check-in and check-out are so swift too. We stayed in the Lakefront suite and enjoyed the fireplace and the bath tub that goes with it. It is truly more than what we have expected. They even served our breakfast in our room because we had to leave really early in the morning. The hotel, the scenery, the staff, the facilities, and the peacefulness in the area are soooo worth the money.

Premises, facilities and view were very good.Manager was also very good.

The restaurant dinner was very underwelming and expensive.

Idyllic location for touring Rotorua - away from the hustle and bustle allowing for quiet relaxation. Facilities in this boutique hotel were lovely. Added bonus was breakfast included & options are delicious.