Kerang Valley Resort

Close to my family whom I was visiting.

No bathroom facilities.Shower was virtually in a cupboard.Bed linen was certainly not acceptable.Because I arrived early I was asked to pay $20.00.

Close dye bed was like you would roll out pillows were hard carpet needed replacing staff rude

Location only

There was nothing to like about the property it was aged and noting like the photos on your web page. When I showed the owner the photos he agreed that they were very old photos. He upgraded our room but the quality and cleanliness were a lot to be desired.

Everything poor cleaning practices there was old food under the coffee table so attention to detail would be a welcomed priority

Disappointed as website says there are three restaurants when there are none, they closed them years ago. It was Good Friday and I had looked forward to arriving and relaxing and not having to go out to find dinner. Kerang had few places to eat at the best of times.

Not much.

Arrived on time and the person had changed my room and said he upgraded it to a room with an extra bed. I didn’t need an extra bed so unsure why he said that. Place was really old, needed renovation. Pool area was padlocked. Playground area/what playground. Definitely should be named a budget motel but is not priced as budget. Had to go and ask for toiletries. Ended up going and buying my own.

Pillow cases and towels not washed. Towels were folded and obviously dirty and had not been cleaned. Same with two pillow cases. Suspect the room was simply made up without being stripped and cleaned.

Multiple rooms were booked by family and we all had a great time. Pool facility was used which was up-kept nicely.

The receptionist was nice and respectful while giving me the keys to my room while I was in the middle of a zoom meeting at my car.

The carpet was quite dirty, but the main concern was the inability to properly lock the door to my room. At one point, I woke up to find the door wide open, likely due to wind or passing trucks on the road in front of the room.

Not what is presented on their website

Please stop advertising you have a pool, you don't. You have a green, mosquito infested swamp that used to be a pool

Room was large, spacious and comfortable, with well appointed bathroom/ensuite.

Motorbike group ride.I was NOT allotted a room as agreed (All rooms in or next to rear block) in weeks leading up to our stay and confirmed the preceding week. Group of six rooms and my room was separated to front (highway noise) and from remainder of our group at rear. This was re-arranged after some discussion.Selected the Kerang Valley Resort for the pool inclusion due to forecast hot weather, and as it was 38Deg C that day, only to find it was unusable on arrival. Excuse of larger user group the week before - suggested strongly he be more customer focused and get professional pool cleaner in ASAP. Wasn't interested.Driveway is patchy, potholed and obvious WHS trip hazard risk. Not a good look and for motorbikes, not user friendly.

Easy to find very comfortable

The staff were brilliant

Cost and location.

the pool was not clean, the bed was hard and the place is rundown.

Comfy bed and seating arrangements .Very pleasant receptionist.

Shirting board in toilet needs cleaning . And kitchen window had cobwebs and dead insects. Front door was very hard to open on arrival

Located on a main road but also only a short drive to the centre of town. Good location. Room had everything we needed.Clean and fresh.

Easy check in

Bed very uncomfortable. The bed was hard and lop sided

Web sites falsely advertises this motel

Your website states swimming pool and BBQ area there was no BBQ area and the pool was closed these are the only reasons why we booked this motel. We couldn't sleep because there was constant trucks going pass using air breaks and there was kids running pass our room yelling at 1230 am

Very friendly welcoming staffcomfortable room nice grass area to walk my dogs

I did not have breakfast.

The unit was close to the highway road noise more units out back.

Clean comfortable bed.

Itt would be nice if there was a separate bathroom. Very unusual.

Never again

We didn’t get the refurbished room we booked and payed for. When we spoke to management we were told it wasn’t their fault and wasn’t offered to be refunded the difference in price or a change of rooms. I thought that was quite poor customer service. I wouldn’t recommend this place unless you are a tradie.