Sotetsu Fresa Inn Chiba Kashiwa

very helpful friendly staff

The window did not open to allow for fresh air and the bathroom fan goes all night

Breakfast was poor. Less choices and not tasted very well.

Excellent hotel - i stay there every year - recently was updated and now even better!

I liked that it was near the Kashiwa train station and there were lots of places to eat and shop.

It was under renovation and the restaurant was close. But it was fine with us, no big deal.

The staff are so kind and welcoming. They helped my mother and talked to her even though she couldn't speak Japanese. Especially Arai and Suzuki.

The staff were very helpful and welcoming. They were very kind to my mother and spoke with her even though she doesn't speak Japanese. Arai and Suzuki are especially amazing.

Nice staff - Nice simple buffet style breakfast, Japansee and Western style options, to begin the day with - very short walk from the Kashiwa Station - many restaurants nearby.

small bedrooms - bedrooms and bathrooms are outdated

staff were great! Rooms were fine. the bathroom fan was a bit loud. AC was good but not intuitive for a gaijin. Recommend you have english instructions for the AC controller.

A bit more variety for breakfast would be nice. English instructions for the AC. Later check out. or Half day rates would be nice for those of us who fly out in the evening.

the location, the wifi works well, the laundry machines, the complementary on loan gadgets and water heater for tea, and tea options, cold air conditioning works well.

you can only throw away trash one moment in the day, so if you eat smelly lunch, snack or dinner inside the room it will stay there until the next day, and also all the packaging of whatever you buy takes amount of space, consider that walking space is limited, they have to have more ways to remove trash. the room had allergic things inside maybe the carpet?, so they have to clean very deep. pillows are not that great. i wish the shower had been cleaned well every day.

Clean, close to station. Pajama is good service

Clock is so small, hard to see. Shelf of Suitcase is too small, can’t fit. Refrigerator is too small, cannt put anything. People who stay long, need to put a lot of food. Don’t understand how to use shower toilet.

Nice breakfast. Good location. Crew is very helpful. Open 24h

The smell in the room. No tea corner in the room. English level of the crew in general is low

Good location, well organized, very good service

No parking on site, outdated equipment and in some cases (aircon unit) not very clean . Beds hard, not very comfortable.

This was honestly one of the best hotels I've been to and would gladly stay here again. I had never traveled internationally before so I was a bit nervous with how I would handle things. The staff was very helpful and patient with me, the room was a good size for me, even when I bought more suitcases to hold all of the stuff I bought. They cleaned the room regularly, the breakfast I added to my reservation was very good and the amenities provided were also very sufficient. They were also very flexible with me since I went to stay for a weekend in Okinawa and a week in Osaka and they let me keep the room I had so I didn't have to worry about moving luggage constantly to change places. They also helped me with the luggage delivery service to send my suitcases to the airport prior to leaving so that was extremely helpful. The location was also very ideal - they are kind of hidden off of a side road so you don't have to worry about much traffic and it's really close to not only the train station but also to any restaurants or grocery stores within at least 5 minutes. What more can I say - it was great.

I have nothing to say negatively nor would suggest any improvements since I didn't have any issues. Again, very friendly and helpful staff, they kept things clean routinely and the breakfast offered was delicious. If there was only one thing I would suggest - maybe add some more of those washer/dryer units. There were only two and sadly, it was a bit tricky to find times to bring laundry down when there were only two. I had to stay up a whole night to make sure I could do all my laundry since that was when everybody was asleep. Maybe add a couple more units on another floor so there are more options but other than that, nothing else.

I've stayed here a few times now and keep going back to them. Rooms are quiet and clean and the beds are very comfy. Really like their PJs too. Staff are all lovely and the selection at breakfast is fantastic.

I have no comments about anything bad. Just an FYI for people with very large suitcases. You might struggle to open them up on the floor as it can be a bit narrow.

Breakfast is always very good. I enjoyed it every morning. The staff are always very nice and helpful. I like the coffee and wished I had brought a "to go" cup to fill up on this trip. Great location, close to the train station.

The bed was a bit lumpy. Getting a little old I think. The internet dropped out several times a day while I was working from my room. Would like the room to stay open with the coffee machine turned on so I could sit in there and work on my computer after breakfast closes.

Staff were friendly and patient, room was clean and a decent size, breakfast was great. Quick walk to 711 and train station. The area seemed lively of a Friday evening. I would have liked to stay longer.

Maybe it was the jet lag, and this was my second day since quitting smoking (so take with a grain if salt), but I didn't sleep particularly well. The bed was a little hard, and the blanket was not fitted in the sheet correctly.

Breakfast was lovely, healthy and such a variety. Beds were comfortable and you get all toiletries and PJs. It's very close to the station and all shops.

Nothing to comment on. Maybe the ventilator fan in the bathroom was a little loud and I didn't have a way to turn it off.

Good and convenient location. Dry quiet. You a get a very good night sleep. Great amenities which was great. The staffs are very friendly. Looking forward to use this place for the 3rd time. I love this place!

location. clean, and good staff

Great location, very clean , friendly staff and good breakfast options