Kyukamura Nyuto-Onsenkyo

The front desk staff are very helpful and welcoming, and the restaurant staff are attentive and supportive.Good location, good food, and a good onsen.

Unfortunately, we were given a room next to the staircase, and there seemed to be some disturbance while sleeping.

Everything of the hotel is perfect excepting the air-conditioner in the room.

The air-conditioner of room can only send warm air in winter , so that the room is so hot and I can't really sleep well until I open the window.

The dinner was great with a variety of hot, cold food as well as desserts!There was matcha icecream too! The outdoor onsen was one of my favourite, to have hotpool in the snow is top of my bracket list! There was free drinks and coffee machine for us to use which is great in the winter.

The Onsen was amazing, nothing better than sitting in one during the evening. Staff very friendly. Free soft drinks in rest area.

The food wasn't fantastic, it wasn't bad but because everything else was great it kind of brought it down.

The front desk staff were extremely helpful and kind. The location amongst the birch forest was beautiful. The buffet dinner and breakfasts were both lovely, and even though we stayed for 2 nights, we found different selections and specialty dishes at the different meals to enjoy. My children enhoyed the ice cream station and hot chocolate machine also. They also sold a good selection of sake in the store. The onsen baths were wonderful, especially the outdoor one. The coin washing machine and free dryers were a helpful addition.

The futon beds were a little harder than others we have used but still ok.

Very good buffet for diner and breakfast.

Futon mattresses are not top quality and quite hard and quilt was not fitting properly.

Excellent buffet dinner and breakfast and amazing onsen. Very helpful staff despite language barrier.

Location is on top of the hill it’s far away from village but I love it. Hot spring water is super good quality. Service is nice and friendly. Breakfast and dinner is buffet but lots of special menu served at table by staffs and some are freshly cooked by chef.

Building is a bit outdated but it’s normal for traditional ryokan.

l left the passport in pervious hotel. But,the hotel staff (藤原先生）is very helpful. Helping me to communicate with the previous hotel, since I cant speak Japanese. Once again, thank you for your prompt follow up actions. I would like to express my gratitude to all involved staff and for your profession. Thank you to the staff specially.

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Clean and comfy. Wonderful onsen facility. Had a little shop as well. Great meals.

There was a little misunderstanding with the staff about meals but that was because they did not understand English. They did their best I think.

Convenience to foreign tourist. The most impressive is the surrounding gardens and nature trails. The room is quite big and clean.Dinner and breakfast is many types to choose from. It might because this hotel is located at Mt. Nyuto which makes the price quite high and not very worthwhile for people who dont genuinely enjoy onsens.

The dinner and breakfast buffet were sumptuous. We ordered sake and added beef on day 2 of our stay.

It will be nice if we can book directly with the hotel website, rather than going though with a travel portal.

Like the location

Room got curry smell when we check in and the floor cut my girl feet

Great location to Onsen hop. They help you get to the Onsen in Nyuto. Very relaxing resort and great food was included in the stay. Onsen was also very nice. Great view.

There are no private showers in the room. You have to use communal showers in the Onsen which isn't as convenient or private.

The view, the snow, the accomodation, the onsen, everything to be precise. Worth it to travel all the way to Nyuto Onsen for that. Staffs are friendly and helpful. Even after having dinner, staffs told us to bring some food up to hotel room! Never come across staffs that asked us to do that.

Yukata size doesn't cover my friend's size who is 130kg but it is understandable. Pillows are special and need some time to get used to :)

staff hospitality. even when english is minimal, staffs tried their best to explain.

since it was snowing heavily, there is no pathway from the hotel to the nearest onsen. So cant walk and have to wait for the onsen town bus which comes every 1 hour.

big room,very cleanvery good food & so varity of buffet

all we like;roomonsenfoodstaff of font very supporting and can speak english

Pleasant stafffood onsen

no convenience store

It has indoor and outdoor onsen! The ambiance of the outdoor onsen in the winter is very spectacular. They also have massage chairs and foot massages. The booking comes with delicious and sufficient buffet breakfast and dinner. When I couldn't book the airport shuttle because I could not speak Japanese well, the staff called them on my behalf and made sure that The room is very nice and clean. It's just a walk away from other onsen. You can 'rent' coat, boots, and towels for free if you want to walk outside and go to other onsen.

Nothing really, but if there is something that I should say, probably that;s the onsen cleaning time. I tried to go after breakfast and it was cleaning time. Anyways, I was able to go again in other time.

Great onsen, good food,

Onsen open air