Protea Hotel Entebbe

We stayed at the Protea Hotel Entebbe before and after our Uganda safaris. Three nights total. The facilities were outstanding. The hotel is close to the airport so transfers are easy. The Tides Restaurant offers great food all day long. The lamb shanks and Nile perch are exceptional. In the case of the perch it was expertly prepared to a perfect condition with a mushroom sauce making it one of the best meals I have ever had. Absolutely superb. The entire staff made you feel welcome and the center of their attention.

Not applicable

Friendly staff with good service. Location was excellent with a feeling of security

The rooms need to be upgraded especially bathroom

Breakfast bar was excellent. Hotel location is excellent right on Lake Victoria and near the airport. Staff were very kind and helpful.

I was warm in the halls and lobby and dining room as no air conditioning in common areas. No hair conditioner in room or bathroom/barware glasses or mini refrigerator, even in my upgraded executive suite room. Beverage and food service in the dining room was slower then expected when ordering off a menu. I also did not like the wait staff wanting to clear my plates when I was not finished or waiting for my dining companion to finish eating before cleaning the table. I had to ask them to stop. Having reliably cold beverages and ice cubes made with purified water would have been appreciated.

Superb location, close to the airport, but right on Lake Victoria (and a magnificent view). Excellent breakfast with many buffet choices. We were upgraded to a junior suite, which was lovely and spacious (much appreciated!). DInner was also very good. Staff were always pleasant and helpful, always looking for ways to be helpful and always smiling. Free airport shuttle was also greatly appreciated. We also hired a driver (Wahab) for the day through the hotel and he was excellent.

Can't think of anything

The meals, location next to the lake, friendly staff and the swimming pool

The big numbers of non residents during that period made it challenging to enjoy the facilities . We preferred to leave the premises or stay in the room

Its old and dirty, toilet is not modern, they don’t provide the toilet essentials, I met the most unprofessional team at the desk, not having a coordinating system, I sign on my bills at the restaurant and they said the room I wrote on the bill is vacant and they thought I was faking it. They start yelling on me.. I had also hard time paying with Apple Pay. They said the POs machines are not working and they seem to be ok with that.

Its infested with Insects and it’s dirty and good birds poops everywhere

Food and the comfort of the bed plus lake view balcony

Price is quite high compared to hotels in same category

Convenient for an overnight after a late arrival. Good breakfast.

Not a business hotel. Took me so much time to convince them to rent me an adapter by accepting euros as a guarantee. In the first place they shouldn't have asked for the guarantee for the excessive price they charge owe night.

Good location if wanting to be near the airport and on the Lake. Pool is nice near the lake and hotel spa offers good massages.

Location and staff were very friendly and competent

It’s very tired looking . Could do with some updating for the price.

Lose to airport and bed comfortable

Food was awful in the restaurant. Hotel was old looking and feeling. Construction happening which was happening which was not known before booking or arriving. Very loud in lobby and restaurant and with just a few people. Not worth the price at all— way better places to stay just two more minutes away for 1/4 of the price!

Close proximity to the airport and complimentary shuttle service. Early check in and pool were added bonuses.

It was not worth the $250+ for the room, which was somewhat small. The bathroom was also small. It just felt like you’d be paying $100 or so for a motel of this type in the U.S. It didn’t feel like we were staying in a Marriott. The lake smelled terrible, which made us not want to be outside.

Always great to get back here and like the fact that its only 5mins away from tge airport. Great food and service in the restuarant too.

The location is extremely convenient, being five minutes or less from the airport. The grounds are small but have a wonderful view of Lake Victoria. The staff were very friendly, respectful, and accommodating.

The furnishings were often damaged. The food was not fresh and not worth the price. I received food poisoning from their room service dinner of fish and chips. The shower floor sloped to one side so the water never fully drained.

Location

Hygiene at B/Fast counters and Dim lighting.

You surely can do better via service.

Checking in at 2am and be woken up at 9:45 am by the receptionist reminding us to check out by 10am was absurd.where is the value for our money?

Friendly staff right across from Victoria Lake we could hear the waves crashing. Also only 5 mins from Airport.

Great service friendly staff, good rooms and facilities, special thanks to James, Florence and Patrick !

Some construction going on but minimal

Spacious rooms and excellent service

Lost a little thing in the room but didn’t find it

The sunset was lovely. Views great. Massage was very good

Well. Very dated and in a poor condition. Half my lights didn't work. Bathroom very poor. Hot water took 15 plus minutes then it was boiling or cold and minimal toiletries supplied. TISSUES were a small packet of travel tissues. Insects everywhere. Lunch at bar took over an hour to come. Breakfast poor with no imagination nor creativity. Boring. They need to lift their game as it seriously was not value for money and very expensive for what I received. A Marriott Hotel which I thought would be of higher quality did not live up to my expectations.