Muthu Sovereign Suites & Spa, Limuru Road, Nairobi

Location

Facilities are very dated

Staff upgraded our room to give us a better experience.

The Breakfast was average, the dinner was great and the ambiance was excellent. The place is classic, and they could use better Christmas decorations.

Response time by the staff on food order was delayed

I very much liked the whole hotel my room was amazing the staff there were so polite and very helpful the food was very nice and the facilities were also very good this hotel is a definite must to stay at I myself will definitely be going back to the same hotel mutha sovereign suites and spa a wonderful place to stay

There was nothing at that I didn't like as everything was amazing

Breakfast was good except for the fact that they ran out of coffee on 10/12 and we were the first ones for breakfast. We need coffee and they came with instant coffee (I could tell by the streaks on the side of the latte cup. Also the drainage in the sick and showers. The spacious bathrooms might have been grand in their early days but are due for an upgrade.Staff was great the rooms are spacious, the well polished wood was beautiful including the beautiful ceilings.

See dislike and like above

We enjoyed the huge rooms and the breakfast was great but the water heater wasn’t working so we had to take cold showers

Location

Washrooms need to upgrade. There was a few dishes not available on the menu

I loved the Decor and the hotel being away from the main city centre it was relaxing after a day of business.

Everything was in order

I loved the Decor, and also feeling that it was a bit of a hide away from the main business centre which made relaxing after a day of business very pleasant and easy. The restaurant was lovely, breakfast exceptional, and staff were willing to bring coffee early in the mornings to enable our early leaving for business.

The hotel seems fairly new but the staff are eager and hard working. There was nothing I can say I did not like about it. When we had no hot water in our room they immediately remedied the situation without any fuss at all.

we like the deco at the hotel and the building. The Gym, Swimming pool and all the staff with the exception of one person I guess she was not having a good day. The location could be better but it suited our needs.

The BF variety could be improved, but the staff at the breakfast and all hotel was kind.

The place is so beautiful it can not be put into words. The rich, woody feel inside is glorious. Friendly staff.

Requires good cleaning and checks from management. Dirty kitchenware in the rooms, dining area needs regular wiping of surfaces, there is a speaker that is stuck on my mind full of dust, curtains need regular washing, outdoor seating spaces need removal of cobwebs etc.

Big rooms, wonderful building, great pool

Bathroom could use an upgrade. Rooms a bit noisy

The grounds are beautiful and the buildings.are very beautiful.The food was also fresh and tasty

The room was not what we expected, it was run down, they need serious renovations, the wood looked like it had mould, there was water leaking from the wall, the bathroom water was not draining well! The sofas right outside our room was very dirty. Then the noise at wee hours of people setting down or setting up, so barely slept, I was happy that we were there for just one night!

Staff were very friendly. The food in the restaurant is excellent. The rooms are set up nicely with a lot of closet space and nice big bathroom.

Upon arrival, there was an electrical problem with the outlet and the hot water kettle and coffee maker were not working.We stayed on a Thursday night, and all afternoon and all night long there were men working right outside our room setting up a huge tent for a wedding on the weekend. It was non stop shouting, truck engines, and equipment banging around. It was like trying to sleep in a construction site.The next day we could see there was more work to be done, so we requested to move to the other side of the hotel. Staff were very helpful and we were able to switch rooms free of charge.Unfortunately in the new room the electrical were also faulty, and the refrigerator, hot pot and coffee maker were not working. There was also no hot water in the shower, only in the bathtub.Although we were away from the tent construction, we were by the parking lot and huge lories were backing up into the parking lot all throughout the night delivering tables and chairs for the wedding. So, we didn't sleep much on the second night either.Lastly, there is a fitness room down by the pool, but it is severely lacking in equipment. No treadmill, no squat rack, no barbell at all for bench or deadlift. Just a couple of benches and a limited number of dumbbells.

The outside of the building and the garden look beautiful. The atmosphere is serene and it's a nice getaway from the busy Nairobi. The decoration of the rooms is good, our bedroom and bathroom were very spacious. The staff is friendly.

The restaurant was the main disappointment. The service is very slow yet what is offered on the menu is very basic. The menus are falling apart (torn, dirty) and several options proposed on the menu were not available. Some cutlery and the table mats were dirty. For the dessert, I ordered the "warm apple pie served with vanilla ice cream" and what came was an apple pie with a strawberry ice cream on top of it, when I asked about it they said they don't have vanilla ice cream, but I was not informed before ordering. Besides, the strawberry ice cream was the most artificially-flavoured one I had ever tasted (not what you expect for a restaurant in such a chic hotel). The only good thing about the restaurant is that the prices of the meals are quite pocket friendly.The breakfast served in the morning is also extremely basic, you can expect to be served the most industrial cereals (corn flakes and rice crispies) and some flavourless pastries. The coffee and tea were served after we finished our meals, although I repeatedly asked for them to be served when we still had food in our plates.The knob of the bathroom door was completely broken so it could not close at all. The disposable slippers are like a sheet of paper and break instantly if you have slightly wide feet. For a suite, you'd expect better quality. The toiletries are also very basic for a suite at that price per night.It is a shame because this place is full of potential - maybe it was marvellous in the past but lack of maintenance and attention to details made it a disappointing experience for us.

Restaurant was good. Rooms are clean and with lots of space.

First room 301 was a bit noisy caused maybe by a generator next to the room.

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I liked everything that was offered, first of all the staff is amazing and very helpful. When we first checked in they gave us a room that we had not requested for but they were willing to change it for us, however, we were so tired coming from our Wedding Ceremony to do so but in the morning they moved us to the honeymoon suite which was very spacious.The housekeeping guy I cannot remember his name, he had a Biblical name was extremely kind, helpful and respectful, I commend him for his service to us. Also the guy at the bar was a very nice gentleman very kind and helpful, even offered me a phone charger. The ladies at the front desk were amazing. Room service is absolutely splendid.You have very kind workers, very polite and I would definitely come back and would refer anyone to this place. If you need quiet, serenity, pure tranquility this is the place to come to. I can't wait to be back in Kenya my Motherland.

Some fixtures need to be replaced, the sinks and faucets are dated, some paint would help spruce up the place even more, you can tell it's an old building and they have done a good job taking care of it. Kudos to the Kanyotus!!

Grand location in beautiful Red Hill/Tigoni side.. we got upgraded by the professional Manager, and had the amazing penthouse suite. The food is good, the facilities are nice and the overall property very very well put together. It's a dive back in the past, classic and classy!

Being so big, the place needs a lot of maintenance ! sometimes few things need action but the staff is always ready to act!

Bed was comfortable William for taxi service is great and reliableReception staff very helpful

Needs to be updated as decor is tired Some of waiters need to be retrained to a higher standardHotel isn't five stars it's more e stars