Garden Courts Hotel Masaka

Staff were nice and professional

WiFi was very bad, the water in the shower was either very hot or cold. Later I was given another room but the bed sheets had mouse droppings on them.

The lay out and location. The live band was also very good

The bed was very uncomfortable and the mosquito net was broken

Location and breakfast

Rooms are very small , no value for mone

Breakfast was good. The general outside environment is very good. The staff were welcoming and ready to help.Even the askari came to help us pack our things in the car.The food was good and in good quantity

*There was no hot water in the bathrooms and we were not able to locate the switch in time.*The aeration in the bathrooms is not good. *The bathrooms don't have a provision of where to hang the towel.*Prices shown on the menu differed from the final bill by a difference of 12,000/= per plate .*There's need for hangers in the room.

Although food selection was poor, the kitchen staff and the GM were very flexible and were willing to accommodate. The kitchen staff, waiters and the general manager were most friendly with good customer service. This compensated for the other shortfalls

Reception staff was not conversant with rates and refused to accept booking.com booking. So was a bit complicated and mostly annoying especially after the long journey there.

Beddings and bedAmple bathroom and hot water

There was no T.V subscription Position of light switches

The property is visually appealing. Very nice ambiance. The staff are friendly, fast and very helpful. 10/10.

The breakfast was good.

The staff wasn't really helpful. I made a booking and there was confusion I ended up losing my money as I had to pay cash $71 and was also charged by booking.comI also didn't have hot water in my room and the phone line was bad in the room. The receptionist ended up dropping the call in my ear.

Friendly staff - good manager. Upgraded us at no cost when no power meant no hot water in standard rooms.

WiFi not working. Bathrooms badly designed - shower wets the whole bathroom (both ordinary room and suite). No shelves in the bathroom - nowhere to hang towels in ordinary room. Suite bathroom shower surround dangerous- could easily trip on it in the night. Suite I was in - only window looks out over internal staircase!! Food very sweet - pork chops at dinner mushrooms at breakfast

Breakfast, Bed ????

The hospitality, and house house keeping was good

Didn't even have it

Your Tv wasn't showing even

Pleasant

Very good

Passable

Superb

Poor

Very good

Passable

Very good