Juraku Stay Niigata

It is so close to the station and the staff was helpful. It's clean and neat

Room space is bigCan watch Netflix Near Niigata station

Bed size is too small for 2 person

It's close to the station. Friendly staff, good breakfast, good value for money.

Nice business hotel with a very decent local ingredients breakfast and good cost performance. Room was quite spacious too.

Everything was good.

Your staff were so incredibly accommodating towards my two little boysThe parking staff were very kind and patient, and there was one time when I had forgotten something in the car, the guy manning the car park machine was very kind to my wee boys: Very much appreciated.The housekeeping staff which in the majority seemed to be Japanese people (very surprising), were fantastic. There was a lady (with a ponytail and black rimmed glasses) that was very kind to my boys when I asked for a change of towels and to take away the garbage. Great breakfast, very Japanese style (the way I like it), and all the kitchen/ waiting staff were trying their hardest. Keep up the good work!! Your hotel is not exactly the flashiest, but your customer service is probably the best I've experienced of living in Niigata prefecture for the past 13 years. We really enjoyed our stay.

Please take the time to take care of scuffs/ marks on the bedroom walls caused by other guests' luggage, it's very unsightly.Please give some consideration towards getting some smart TVs!Those elevators are an absolute DEATH TRAP ? very dangerous for small children. I understand that it's difficult to replace them without renovating the entire building, but a warning sign would be a good idea if you don't want to get sued: I almost lost my four year old about three times, and he was terrified. Isn't there a way to install some new sensors?There was a housekeeping staffing (Indian I guess?) girl that stank out the entire hallway even though she was in a room changing a bed: it's not difficult to have a wash with soap each day.

Near the center of the city, easy jumping off point

Parking was terrible

Clean room, very kind and friendly and helpful staff

The room had a strange smell that I didn’t like and the room freshener didn’t help either. And the washing machines and dryers were really old and quite dirty - lots of sand and debris. I would rather go to the coin laundry than do it for free at the hotel.

Very conveniently located to the train station. Staff were really friendly and helpful. Place was super clean and provided toiletries. Breakfast was DELICIOUS - full spread. Will stay here again in a few days on our return. Good value for money.

Staff. Clean. Location. Breakfast.

Old facilities.

The service from the hotel front desk receptionist is top-notch, informative and welcoming.The room is spacious and comfortable.

The elevator was quite busy in the morning.

The room was very spacious for a single room. The breakfast buffet was very complete. Close to Niigata station.

Travellers on a budget might find the breakfast a bit pricey at 1400 yen. It is very good and enjoyable, though!

Great having a microwave and washing machine in the room. Room was a great size.

No facilities to hang your wet washing as there was a track,no rail for the shower curtain to use. A clothes rail or hanger would really be useful for drying your washing.

Breakfast is good

The bed is small for two persons Parking cost 1000 yen

the service was great. Hasegawa San and lijima san were very attentive and friendly.

the breakfast top-up service seem slow. I experienced a missing dishes always, at least during my stay. Sometime the main tray is not fill up when it's been empty for a while. The jam tray was empty too. Once it takes a while for the salad to be out.

- The man who answered the phone and was working the front desk when we arrived was very kind. We were running about 10-15 minutes late for check-in due to some bad traffic, so we called ahead to check if there would be any problems. He assured us that it was fine and then gave very helpful directions to the cheapest parking lot nearby. Since we had arrived so late, we only had to pay for the price for under 12 hours, which was cheaper than expected.- You can comfortably walk to Niigata Station from here.- Apparently we got a free upgrade to our room, and it was more spacious than anticipated. The bathtub moved a little while I was getting out of the shower, but otherwise the room was good.

Staff were super friendly. Breakfast was great selection. 5 min walk from train station.

Convenient as close to train station.Thou hotel is old but room big and hotel is clea

Crowded but very good breakfast. Comfortable for one night!

Slightly bigger room than most japanese business hotels.

No nightstand. Fridge near bedhead is not ok when you can't switch it off. It misses one light in the room which makes it rather dark.

Staff were very accommodating. Good breakfast. Baby friendly.Environmentally friendly.Near Niigata train station.