Dedeman Sanliurfa

I had a few issues and the staff were helpful. Since the hotel does not exchange currency, one drove me in his own car to an exchange and waited while I exchanged USD into local currency and then drove me back to the hotel. There is also an excellent taxi service available virtually across the road

The air conditioning is centrally controlled and cannot be managed/controlled by the guest. Not ideal for English speakers who do not speak Turkish. Apart from one staff member, no-one spoke English, and reliance on google translate is necessary. The room service menu, which has to be downloaded, is in Turkish and no English versions are available. Room service does not understand English, making ordering a little challenging. The large beds are 2 single beds pushed together, and the pillows are not great.

Nice, clean and friendly staff

Everything is great

Superb

Restaurant a farce, no one spoke English, ordere botched.

The indoor swimming pool and gym were excellent.

In general the hotel felt more 4*. We ordered a chicken wrap and lentil soup twice through room service. The first time it took 75 minutes to come, the second time it was almost 2 hours. This was really poor service. The food was nice when it arrived at least. The restaurant lacked charm.The staff were very awkward. The staff spoke very little English. This normally isn't an issue (we've been to a lot of other places where the staff haven't spoken English) but the staff at this hotel struggled particularly with understanding hand gestures and communicating through Google translate compared to anywhere else we've been in Turkey, which led to some misunderstandings.The air conditioning was OK though on full blast it only went as low as 23.5c in the room. We found it slightly odd the cleaning staff came to clean before 10am each day.

Good size room, location ok.

Bathroom drain smell was very bad. Room had recently been flooded and not properly cleaned. Hallway carpet was still wet.

The location, very nice view, good breakfast

The swimming pool is considered as 4 star hotel not 5 star , and the air conditioning was not good but they changed the room for me , the rooms is not insulated from the street noise

Clean and nice rooms.

Too warm inside the room. Aircondition did not work. Was 25 degrees inside the room every night. Told the reception, but they said they couldnt do anything about it.

In general the room was nice.

- The info about the rooms on Booking.com is not right, I don't know if it's a mistake or a scam but I booked a deluxe room and when I arrive it was not even close to the room in the pictures. They told me the deluxe didn't exist anymore and they charged me the same price. My overall stay in Urfa was amazing, except for the hotel. There are better and cheaper options closer to the city center.

Rooms was nice.

I booked a room with a spa bath, on arrival they said there are no spa bath in the room and I had to pay the same price.

Room are renovated and fairly clean

When you arrived, hotel looks like former HAN from outside but when you take the elevator, room floors look like you are in different building. staff is great. breakfast was ok but tables were not cleaned. saltcellar were oily and dirty…

The helpful staff as the reciption a man called Mustafa he is a really nice man. Helped me alot. Wish him all the best?

Visitors are not allowed and this term is not mentioned in the hotel policy.

Price was really good for this luxurious hotel.Comfortable beds and modern designed rooms.

perfect location near town centre and short walk to the Sanliurfa Archaeological museum - easily found too

nothing to dislike about this hotel - although if I really had to say one thing I’d mention the external windows could do with a bit of a clean

The room was new.

It's a hotel that only provides you with a room. Poorly maintained, swimming pool and spa closed for renovations, nowhere advised. The hotel is poorly lit, almost scarey looking lobby, plus I saw in the morning staff sleeping on the lobby couches. This hotel does not deserve more than 1 star, rating it a 5 star is a joke. Avoid it at all cost. There are 2-3 other very decent hotels around.

The size of the room was nice!

The room wasn’t clean and the sink was clogged.

very bad.....i paid twice

they let me to pay twice ,i paid via booking .com then at hotel they asked me to pay again at hotel and i paid i will share my booking paid confermation reservation and the receipt that i paid at hotel . i send e mail to costumers service at bookimg .com, also sent e mail to hotel....no body refund me.

location

AC doesn’t work pool closed gym closedalmost all don’t speak English

Bed was good.Wish we could sleep in it.Sweated all night.

The hotel lied that AC working in room. It was hot. Sham visit by technician. It was 11th of May and outside temp was 22. Room temp was 26 all night.We could not sleep all night as it was hot and stuffy.Don't lie about AC. Just tell plain truth about hotel policy that summer season has not started. Therfore no AC in room.

clean and big rooms

no one speaks english which makes it difficult for tourist to communicate with staff

The room cleaning team was very perfect and friendly.

The reception guys were uncomfortable.I don't know how 5 stars hotel don't have someone speaking English in the whole hotel.