DoubleTree by Hilton Sanliurfa

Very bad management

clearly told the staff three times not to freeze my Mounjaro medication, yet it was frozen and became unusable. Despite reporting the issue and requesting compensation, no refund or resolution was provided. This is unacceptable for a hotel of this level.

Very bad managment

clearly told the staff three times not to freeze my Mounjaro medication, yet it was frozen and became unusable. Despite reporting the issue and requesting compensation, no refund or resolution was provided. This is unacceptable for a hotel of this level.

The beds were excellent and the facility was great but for one serious flaw and a couple smaller problems. The bathroom was excellent. It should have been a great place to stay.

When we arrived the room temperature given on the thermostat was 30 degrees C., 86 degrees F. We attempted to turn on the AC but it always reverted to the heat setting. We called the front desk to get assistance. The front desk personnel did not have adequate English to deal with the issue. I switched to Turkish and was told someone from maintenance would come within five minutes to help. No one showed up for an hour so we called again, by now long perspiring. I was told that maintenance had taken care of it from a central location. We asked that someone come and they finally did. They said the AC had been turned off for the season since it was now autumn (it had been only 85 F outside that day). So when I turned the thermostat to cool earlier they remotely turned it off again. They said they had now enabled AC for our room and that it would be cool within 30 minutes. The next morning the AC was still running and had not reached 73 F.There was a minibar in the room with no information about it nor a price list. When we asked for a price list we were told that there was one in the room. There was not.In this supposedly international class hotel the staff could not speak a complete English sentence.

I had a wonderful stay at this hotel! The place was exceptionally clean and looked brand new. The lighting and room size were just perfect, making the stay very comfortable. Everyone working there was extremely welcoming and always greeted us with a smile. The staff were helpful and attentive throughout our stay. I’d like to give special thanks to Mr. Azad at the reception — he was especially kind and made everything smooth and easy for us. Highly recommended, and I’ll definitely stay here again!

It is a fantastic hotel and a hidden gem in the region. We had to leave quite “trendy” hotel in Gaziantep, which was extremely uncomfortable and decided to stay here for easy access to Sanliurfa Museum and Gobeklitepe. Very clean, extremely helpful staff. Very delicious breakfast buffet.

Large room

Toilet and basin not clean enough.

Mr. Fevzi the front desk man was super helpful and friendly and polite.. he was very welcoming and helped us choosing our restaurant for dinner … the room was very well organized and clean…the bathroom was very clean and the breakfast was variable and delicious

We loved the pool and spa facilities which were excellent! We used these a lot. The manager who others have commented on is excellent you feel you are being looked after from the moment you enter. Breakfast was amazing. We also ate dinner and this was good. Everything is new and clean. Very easy to get taxi to old city and when you go they have two of the best museums we have been to as well as obviously you must visit the fish lakes.

Clean rooms. Comfortable hotel. Breakfast could have been better - Maybe option of continental breakfast would have been good rather than just Turkish items.

Breakfast

I like everything, especially the staff , special thanks for the manager Mr. Ensar , he was very nice and friendly

I like the staff in the reception, I would like to thank Mr. Ansar he is very nice and friendly

The housekeeping were not professional

The facilities, restaurant, rooms, is the best hotel in town

It’s around 4km from the museums but easily accessible by taxi, downtown it’s not very lively in the evenings so being at this hotel was the right choice

Nice hotel, great staff, good breakfast.

A little far from the old city but would stay there again.

Lovely modern hotel, with well proportioned rooms, good facilities and friendly staff. Very comfortable bed and good storage. Onsite restaurant had a wide and varied choice of food and drinks and a pleasant outdoor seating area.

Unfortunately our shower mixer was not working properly - water was either burning hot or cold and water pressure was poor. We reported this at least 3 times during our stay and it was not fixed despite being told it had been. I had to shower at the family home nearby and my husband had to shower in the spa area. This was not ideal and was very disappointing.

I was on a mission to stay in a comfortable hotel as a solo traveller to Sanliurfa.I was so happy that I booked The DoubleTree Hilton.It was exceptional.The staff, the reception management (Remziye), the general manager (Onur).I have nothing but gratitude to the team for making my stay truly comfortable and for being super attentive.I have travelled the world and have stayed in superb hospitality the world over, this was nothing short of that.The cleanliness, the attention to detail. The respect. Everyone here is so humble, kind and warm.General Manager Onur, was flawless with his service and attentiveness.Even created a meeting room for me to work in, however I decided not to use it as I preferred the sunlight coming through my room on the 11th floor facing the West (Sunset was exceptional).The spa was also amazing, it was SOOO clean. And this is absolutely essential for a spa, with a private steam and sauna for women, as well as a hammam which was such an amazing experience.I had Vidya as my therapist, such a beautiful and kind soul, very very good at her therapist expertise.Breakfast was also really good as well.One thing that I missed having for dinner in the hotel was the traditional Kebap, however the reservation staff kindly recommended one to me a 5 min walk from the hotel and it was great.In addition, it would be nice to add Menangic Coffee to the menu as well, it is absolutely delicious and my first taste of it was in Gaziantep. Sooo good.Lastly, I think it would be a nice touch to have some herbal tea bags in the rooms, like Camomile tea, mint tea, and maybe some other ginger tea bags, after a long day of touring these would be great to have in the room. Onur was so thoughtful and sent some up to my room, already brewed after my very hectic day touring Mardin.

Herbal tea bags would be a great idea to add to the rooms.More Traditional Turkish options on the dinner & lunch menu like kebabs etc etc.Please carry on with the cleanliness of the hotel and spa.Keep smokers outside as you have been, on the terrace.

Clean rooms, fresh towels every day, nice swimming pool and spa, great breakfast, caring staff

Nothing really

On the positive side, the hotel's commitment to cleanliness was evident throughout the rooms, which were modern and inviting. The comfortable beds provided a good night's sleep, and the breakfast spread boasted an impressive array of choices.

The staff left me with mixed feelings- overall they were nice but there were several hiccups during the stay. During the booking process, the hotel's service did not accept a credit card that had worked perfectly fine just a week prior in Adana's DoubleTree. This was stressful as the staff almost cancelled my booking.The breakfast experience was a bit confusing. Upon entering the breakfast room, my party and I were completely ignored by the staff. Despite the breakfast room being nearly empty, no one approached us to inquire about our preferences or offer coffee. It was only on the second day that I discovered the hotel served different coffee options. On the second day, the staff was more approachable. The check-out process proved to be a lengthy ordeal - too long for a simple 2 day stay. The receptionist seemed skeptical when I assured her that I hadn't consumed anything from the minibar. Given that I had paid a substantial sum, totaling more than 600 euros for multiple rooms (a significant amount in a city like Urfa), I had hoped for a smoother and more trusting departure process.

Great hotel.

When a western branded hotel advertises a bar, they should be careful to delineate that the bar is not what westerners might think of as a pub, bar. I’ve traveled the world many times and I know the verbiage is different here. I go back to the western brands. We expect a pub/stool/bar so we can chat with other solo travelers. . If you’re a solo traveler there is no bar. Your ass will be sitting alone.

amazing staff very friendly and helpful amazing hospitality. also the room was very clean and exceptional.

Phantastic comfort and room quality

The breakfast was supposed to start at 06:30. At 07:00 there was still nobody there from the waiters and personell. Slowly against 07:30 the breakfast room (within the BIGCHEFS Restaurant at the reception of the Hotel) was getting started. This is unacceptable for a high class hotel like this. Time planning is of outmost importance for business travellers.