Novotel Kayseri

It’s clean and in the high way in the middle of the city.

There’s much smell of cleaning m.

The facility was very well managed, clean, and modern. The room was spotless and airy, and the property even features a lift that operates with your room key for added convenience. The location is excellent—close to the city center and the bus terminal.Overall, the hotel exceeded my expectations. The breakfast was absolutely outstanding.

Clean rooms. We stayed to take a flight from the airport. Free parking

Gym was great, staff was helpful

It’s very loud from the traffic noise, my room at higher floor hut facing the highway. Nothing around in short walking distance.

Just an overnight stay after we landed in Kayseri. The Hotel was clean and modern. Would recommend for an overnight stay as there is not much to do nearby.

The young man on reception was very helpful.

The man in the cafe refused me some milk saying it was only available at breakfast.He gave a bad impression of the hotel and its hospitality.

It is very close to the airport. And very nice breakfast!

The service, we had issue with our car and alsoOpening the door it took us like 3 times to make one of them to actually come to help us. Also at night we had requested something different for bed style and he kind of ignored our request and proceeded to probably with what he had available. We arrived very late, so I wasn’t going to start an issue about it.

The staff was super helpful and they quickly resolved any minor issues we had. The breakfast was delicious, and the room was spotless. The staff even made sure to clean the room whenever we hung the ‘clean’ sign on the door.

The bathroom’s ventilation system was malfunctioning, causing an unpleasant cigarette odor that persisted for an hour. Additionally, the toilet lacked a toilet brush, and the room card occasionally malfunctioned, but the staff promptly resolved these issues.

The rooms are clean and comfortable, the location is good and the room service menu very reasonably priced.

It is a very average breakfast, and there are no facilities eg., pool or gym, within the hotel.

good hotel and facilities , staff freindly

location a bot far from centre

Great staff, were very kind when I arrived to store luggage before check in. Thanks to the lady and gentlemen who also sorted an issue with my key card - a mistake but handled promptly and with humour. Breakfast had a great choice with some variation each day, again restaurant staff were great. Room was large and spotless. Airport is 10 mins in taxi. Town centre a bit less but is walkable in 15-20 mins.

Nothing, really enjoyed my stay.

The breakfast was spectacular. Initially, the hotel wanted to charge 14 euros for the breakfast, but the staff politely provided it as a free bonus. The room was reasonably priced for what would be charged, and apparently the hotel also hosts eductaional and other conferences. Staff was reasonably accommodating and assisted in providing a taxi (and some had functional English skills, because I had no Turkish skills...)

Biggest beef is that Novotel doesn't recognize the convenience of its travelers. Many, like me, use it as a stopover for further travel to Kona and Kapodokya because the flights arrive around midnight. Though Novetel is located next to a taxi stand, it has chosen not to provide any shuttle service (as some other hotels do elsewhere around the world) to/from the Kayseri Airport or bus station. Amazingly, the rides to/from the airport to Novotel range from $20-30 (maybe 10 km? distance) and another $15 to the bus station. Novotel knows who is coming to/from the airport, or going to the bus station, and could provide a welcome less expensive alternative with a shuttle van. (I spent less money on the 150 mile roundtrip to Kapodokya from the bus station, and from Panoramic Cave Hotel than the airport shuttle to Novotel and the taxi to the bus station -- about $22 within the city versus $20 all the way to Kapodokya and back....

The food and desserts were great and affordable. Staff were friendly. Room was clean. Location is close to the airport and to the center of the city.

Lots of noises as the hotel is located between the main road and railway. Breakfast was pricey and the quality of the breakfast did not match the price.

Nice location, friendly staff

Bathroom is a little outdated

Close to the airport

This should not be advertised as an AC room. The AC in the room was not working at all. When we informed the management, they said the temperature is centralized to the building and cant be changed, and suggested we open the windows. The windows opened to a highway with high traffic, which only made things worst. Due to warm temperatures outside, we got no sleep all night and left the next morning. Terrible experience.

Food and breakfast and very good efes cold filtered

Many of the staff can't speak none English wordYou can make you understand with Google translate

Nice stay at a convenienct location not far from the airport, easy check-in process, helpful staff and a decent restaurant downstairs. Luckily we got the room facing the residential area. The room was spacious with a bright and clean bathroom with a shower corner, super water pressure and toiletries provided. The bed was a bit too soft for my liking, but comfy enough. There is ample parking space too.

I wasn't keen on the cigarette smell in the corridor.

It was nice and clean. Big room ,clean bathroom. The location was good as we had an early morning flight .

The only thing that we didn't like was that the AC wasn't cooling at all. With windows open, it was too loud. Because of that , I didn't sleep well. But we didn't inform the reception, maybe they could have done something.

Only one English speaking person was in staff (seems he was technical engineer). He helped us when we arrived and the room was too hot (the air conditioning broken!), and helped us to move to another room.

- No English speaking staff on Reception- first my case ever- non completed room- air conditioning need to be fixed - need renovation

The hotel provides the transport arrangement to Erciyes Ski Resort and assist us for the airport transfer. Location quite near to the Kayseri ASR airport.