Villa Leone Boutique Hotel

Super nice and secure. Great location if you need to go the UN. Beautiful garden and landscape in a quiet area. The room was simple but very nice and adequate. Breakfast was good (excellent coffee!). Definitely would recommend this place:

Good Location, caring staff and high security

facilities in room, breakfast

The staff is very friendly and helpful. Rooms are large and comfortable. The place is quite secure. Breakfast is standard.

There was a problem with the shower when I arrived but it was fixed on the same day.

Staff are very friendly and always offering assistance. Property is very secure. Very kind gesture of front desk staff offering a pail and dipper (timba and tabo), usually requested by Filipino guests. Dining staff are also very courteous and assisting.There is a variety of food in buffet breakfast everyday. Very accommodating on request regarding late check out. Very spacious room.

No water kettle in the room. Probably, if an electric fan can be provided when weather is sometimes hot.

Premises were well kept, clean and comfortable. The host was very helpfull and accomodating. Staff were also very friendly. Food was good.

Great location. Nice pool, old big compound with big dogs roaming. Feels haunted at times. Reception and ground staff were friendly. Food not so good!

Management with no sense of hostility! Hotel for some reason didn’t get my payment from booking.com, unwilling to resolve the matter manager (who doesn’t stay on the ground) ordered the gates to be locked and accused me of cheating - I paid again the full amount as I didn’t feel safe and knew I won’t be let out. Booking.com refunded me since by cancelling the booking.

A nice site and the staff were lovely. Rooms fairly comfortable. A nice outdoor pool and some nicely landscaped gardens

Some of the facilities are a little tired and a bit of maintenance is needed to electrics and plumbing. Nothing major but just needs a bit of work.

Lovely place in a quiet and safe area. Great pool, good breakfast and warm welcoming staff. Thank you all! You made our stay enjoyable!

breakfast was good

flooding , dusty lot of mosquitofan not working , no heateronly one iron available lack of toiletries

Chris, the receptionist, Isaac(?) from the breakfast buffet, and the guards were wonderful. They, and the location were the highlight of my stay. I came back a second time, because of an unexpected delay (Kenya airlines...) despite the hotel being far from the airport - that is how much I felt cared for during my time there. I've read some of the negative comments about facilities but I think, overall this is very good value for money, especially if you want peace of mind, and a safe place (guarded facilities). There were even monkeys from the neighbouring forests!

Villa Leone is a good option for those who need to be in Gigiri.

The WiFi was poor but it was not the hotel's fault, there were wifi issues related to the extreme rain/weather and country-wide issues as well. I also personally didn't prefer the sense of being in someone's house (the owners live on site and their large living quarters, personal vehicles, etc dominate the front entrance area, and the house is also usually barred shut and dark) but that's just a personal preference.

Timeliness of the response from the reception staff.The rooms were well arranged and maintained

Traffic arriving to the venue

I liked the location and the staff. Chris was absolutely amazing - the proprietor should do his very best to keep him on. The cleaning team went above and beyond every day.

The cook staff could have had a more variety in the breakfast menu but they were always corteous and helpful. I hated the internet range - there were issues because of heavy rains that took days to fix - despite the best efforts of Chris and company. It was uncomfortable to have to insist on fixing and no compensation was offered.

The staff was lovely and the grounds were beautiful, dinner was very tasty. The room was clean and I made excellent use of the flipflops!

The bed was hard, the pillow too big, breakfast unsatisfactory, shower was a choice between hot or pressure and wifi was weak. But mostly is was not quiet - any conversation going on in the grounds carried right into the room and made it difficult to sleep.

The breakfast was very well served, the buffet was ready on time and the food was healthy, the please was adequate and welcoming.

Everything was fine and within hotel standards

Great place to attend meetings at UNEP, within walking distance, but also Karura Forest. The room is cosy. The staff is great: kind, helpful and smiling!

A few times I did not have hot water for the shower depending on the time (I noticed in particular late at night). The breakfast is quite basic.

The breakfast menu, highly recommended to serve local menu everyday along the western. Homey atmosphere of accommodation. The staff are friendly.

The facility of the bed sheet should be upgraded. I found some hairs on the bed sheet which I need to clean by myself. The key obliged to keep in the receptionist when you need to leave the room for a day. The furnitures are old fashioned.

Friendly and helpful staff, effortless communication, also about rides to and from the hotel

The hotel is very secure and the location is convenient for the UNEP and US Embassy campuses. The staff are mostly very friendly and helpful. The bed was very comfortable.

Overall it didn't feel like fair value for money. The breakfast was quite disappointing (very limited selection, not very appealing) and if you are in a hurry in the morning then you might not get much at all. The internet was very patchy. The bathroom was tiny, no hot water, poor quality shower, and not terribly clean. I was left without toilet paper for a day. You only get 1 small bottle of water in your room each day. There are no tea/coffee making facilities in the room, no hair dryer or iron, and very limited plug sockets (in inconvenient places). My room backed onto the dining room so I was woken up every morning when the staff arrived, put the TV on and started cooking. Dinner was US$15 which is a lot for what you get (it's tasty, just that is not a fair price.) They only sell wine by the bottle (fair enough) but the price is US$20 per bottle, which is unreasonable. I had friends staying in other hotels and they all sounded like better value for money to me.

The staff were very nice, the location was convenient and the hotel in general had nice gardens.

The lighting in the bathroom was insufficient, and the water from the shower kept getting out of it no matter what I tried. Plus, the staff forgot to leave me clean towels a couple times when they took the dirty ones.