Red Ruby Hotel

Cleanliness Affordability Proximity to amenities

The hotel boasts very pleasant and lovely staff who enhance the overall experience. The restaurant serves amazing food, complemented by a well-stocked bar that caters to diverse tastes. Guests will appreciate the clean environment, reliable Wi-Fi, and the hotel's convenient and central location, making it an ideal choice for short business or leisure stays. However, the hotel does have significant drawbacks such as the absence of aircons and bar fridges in rooms, and major plumbing problems with the showers that if left unaddressed, override the positive aspects.

The absence of air-conditioning units and bar fridges in the standard rooms, coupled with significant plumbing issues in the shower that resulted in leakages after every use, are notable drawbacks. These three challenges are significant and need to be addressed if the hotel wishes to attract and retain guests.Additionally, while not necessarily a deal-breaker, the lack of gym and spa facilities may be worth noting for potential visitors who value these amenities.

The property was located within close proximity of a shopping mall.

No aircon and no bar fridge for the rooms , for the price paid per night these would have been good facilities.

location

The staff Odilia lacks people skills, courtesy and is RUDE in her response to queries The room had no water in the bathroom and I had to wait for 30 minutes to get a different room to shower in.The bathroom lock was defective and it locked up-I could not access the toilet in the night. Thus was resolved past 8am.

I was hestitant due to the poor rating of this hotel but it was much better than expected. The water in the shower was somewhat cold and the room somewhat small but it was a nice and clean room and in a good neighborhood.

The hotel was overpriced but it was a good hotel in a nice neighborhood. But I think it's poor rating is only due to it being slightly overpriced.

breakfast was good

small rooms, bed is wall to wall, no table /chair

Am very disappointed in the kind of house keeping that you offer, booked in advance, on arrival am given a room that has broken bathroom doors, torn bedsheets, extremely dirty bedsheets, basically am very disappointed and no one cares. I literally speny a night seated since the front desk is not operational to get me clean bedsheets.

The staff is really good and helpful. The hotel is situated at an excellent location, close to the city centre and places worth visiting for a little fun. The room was very clean. Generally worth the fee.

Blood stained (dry) towel. The TV display quality is very poor, definitely not HD. And it only displays free to air channels, which aren't any good.

The room was spacious and clean. The breakfast was good and served on time.

The internet was unstable

The stuff was very kind

Cockroaches in the room. Poor breakfest. The shower full of mold. And a lot more

Proximity to town

Mattress was abit uncomfortable

improve on bed and mattress

Bed

Nice hotel and great customer service from reception ❤️?

The staff were really warm, kind and welcoming. Their restaurant food was also great by the way

Staff was nice

Breakfast

No Breakfast

increase TV Channels

Bad

Bookings putting wrong prices then when you reach there the prices are higher

Good location and staff

Comfortable standard room

Breakfast didn't have a lot of choices