Marble Arch Hotel

Was worth the $---, more like $----

1. Improve in time management when clients orders food it takes forever to be prepared. 2. Bedngs are so old. 3. Improve in providing quality food. 4. Improve in customer care services.

On site restaurant, bar, dry cleaning, security, taxis including airport pickup and cleanliness

They don’t have more local cuisines on their menus

Poor

Everything from price to service. Poor did not get one bedroom, no baby cot. Poor breakfast, no elevator

I booked this last-minute just before midnight, but everything worked out and I was accommodated without problems. The personnel was very nice, they let me pay in the morning and borrowed me a charger since I lost mine. The breakfast was nice.

The place around the hotel seemed a bit dodgy. The bank terminal they had didn't accept NFC payments and I didn't have physical cards so I had to go get some cash in an ATM in the morning - that said, the hotel provided me a supervisor to accompany me to the bank.

The bed was comfortably ok. The rooms are dated, but are clean. Nice warm water after a long flight.

The price is a little on the higher side for comparable hotels. The problem is that once businesses taste the money, they keep the prices high even though they know that the property standards have gone down. Marble Arch is not what it used to be. A revamp is clearly needed.

Friendly workers, very helpful people

The hotel bedding smells like reused one, the toilet was defect, bathroom window was defect too. Toilet brush very dirty , the toilet was used and dirty too.

Room decor, cleanliness and hotel location

No lift but not a problemAlso no T bags and use of Brazilian coffee in Kenya

The close proximity to necessary places. Food stores, night clubs etc

The noise from outside most especially during the day time but Of course it’s quite during the nights

Overall excellent service. Staff are kind and helpful

No lift, using stairs is a hindrance when accessing rooms.

Very accommodating staff. They were very helpful and polite. They brought me room service at 1 in the morning! Not sure the kitchen was actually even open at that hour.

I booked a suite (looking forward to a special night) and apparently they gave it away to someone else. However, I had already paid. Instead of giving me a refund they tried to give me free breakfast and dinner in exchange. Many parts of the room were in disrepair (half of the lights didn’t work, shower was broken) and there was no hot water

I will never stay at this hotel or around it n would not recommend it to anyone

It’s very old, no lift, wifi extremely unstable n slow. The location, though in the CBD, isn’t good. There is street noise all through out the day and night. There are horns blaring all day. It gets better at night but still very noisy. Even Uber drivers advised against this locality. Staff is helpful.

In side of the hotel is good and staff are very supportive and helpful

The location of the property is not all expected..

The facility was very clean,, fresh air very very comfortable.The warm welcome at the reception and service...

Nothing,,, I loved it there.

There was completely no mosquitoes. I also liked the coffee making facilities in the room

There is need to improve on hot water for shower . The water should be warm especially in the evening

very polite staffs especially receptionist friendly and great room service.

The hot water heater or service was very average.water not enough.

Leaking taps

I want to file an official complaint, why my hotel booking didn't include breakfast ?! This disappointed me a great deal

Location abit noisy

Location

Water system,very little hot water

Rooms are good but should have a bigger television set with cable TV channels.