Convent International Hotel- Nairobi

The garden surroundings were actually very nice

I had booked a room with airconditioning, that was a non negotiable requirement for me, they placed me in a room without aircon because of works being done creating a little noise during the day. After complaining about it, I was moved, but there were still other ammenities listed in the advertising that were not in the room. Furthermore, unlike all other hotels, they wouldn't add a bed to the room to enable an extra guest. So I decided to leave this hotel and go to one which has all that is advertised + extra beds. I asked for a refund and the receptionist tried to tell me that refunds were not possible because of credit card payment. I knew that to be a lie and called them out on it so they eventually refunded the unused amount. But I shouldn't have to have fought for it and should NEVER be lied to. Very poor & dishonest business practices.

The hospitality from the Staff was very excellent. They were supportive and welcoming. I did not find any difficulty accessing places around during my stay, and they supported me with making calls and accessing money when I got a challenge and calling for an Uber to drop me at the airport.

My room didn't have hot water. Nairobi is so cold during this season, and it was not ok with me showering cold water

The location was quite convenient.The ambience was amazing! Quite tranquil.The staff( Eric and Virginia especially who helped with the booking and handling the client) were super awesome. They were very helpful, kind, respectful and swift!I would recommend this hotel ?

Nothing.Everything was awesome!

Breakfast was decent as there was a variety of dishes to chose from .Staff were friendly and heplful.

The mosquito net had blood stains so improvement is needed.

The hotel is well located. I particularly appreciate the outdoor (garden) and the staff.

Furniture in the room could be renewed

The breakfast was good staff was awesome and nice

The room was not clean dirty There were mosquitoes The ac work half the night not all the time I couldn’t wait to leave that hotel very disgusting needs upgrade or renovations

The meals were superb the receptionist was a darling. Good scenery and cool

There are no toiletries until you ask. No bathrobes surely then slippers were a turnoff.The cable TV didn't have sports I felt let down only local channels.

The environment is good and the staff are amazing.

The breakfast should include different varieties

Fine accommodation in Lavington

The breakfast was very delicious and well served

Environment

Very good

Good

Good!

Very good