Palacina The Residence & The Suites

The hotel manager  was an amazing communicator that was available at all times to assist with any matter or concern. He was extremely professional and went above and beyond to accommodate us and make sure we had a great stay. Highly recommended!!

Staff were very kind and attentive and service was top notch. The beds and rooms were very comfortable. Hotel feels cozy and is situated in a quiet area of the city. Would highly recommend the Palacina for a stay in Nairobi.

Be aware that rooms right above the kitchen are prone to kitchen noise and smells, and not all rooms have air conditioning.

We stayed at the Palacina at the beginning and end of our safari holiday. The room was lovely with comfortable sitting area and balcony, fridge, microwave and kettle. The food in the restaurant was very nice and staff were excellent. We particularly liked the indoor and outdoor pools - perfect to relax in. Located in a quiet and safe area.

Excellent choice! Great value for money. Spacious suits in excellent condition. No elevator but very helpful staff who gladly carry your bags. This is a little bit older type of hotel but high class. Calm and safe location. Very good restaurant. Last but not least, truly professional and nice staff.

Nothing really.

Cleanliness, landscape and comfort.

The direct fees after checking out. Future guests keep that in mind.

Since we did not arrive until after 11pm, and all the restaurants in the area were closed, the gentleman who checked us in made sandwiches for us! That was so thoughtful!! Excellent customer service! I would highly recommend the Palacina!

The staff, breakfast and the facilities

The WiFi

The rooms are beautifully appointed and spacious.

The bistro breakfast set up is confusing. There are no cups for drinks or plates for fruit both times I was there. I’m not sure if it was help yourself and sit down or sit down and be helped.

Location, setting, terrace, drinks and food menu and the friendly, engaging, helpful staff...especially Patrick at the front desk.

Very friendly kind staff. Big appartment. Good indoor pool.

Stunningly beautifully designed property - lots of wood and thoughtful design and decor. Beautiful furniture. Friendly staff.

Nothing. It was fantastic in every respect.

Staff very welcoming and made it feel like home. Free laundry on-site and staff offered to do ours at no cost, which was super nice. Also, the breakfast was good--not much variety but covers all the basics. We loved it. Pool was indoors with a sauna just outside the pool area--very convenient. Great security---hotel is near the state house, so overall increased safety in this area.

Massages are quite expensive. I would'nt book those again, unless the convenience is needed.

This was our second stay at Palacina, for good reasons. We love how secluded the location is, as soon as you enter the property it’s serene, stylish, cosy, and a very friendly atmosphere. Food is great, kids love the swimming pool, rooms are clean and comfortable, hotel is not crowded, and staff and service is excellent.

Nothing really

Cozy and comfy space. In a good secure area.

They need to improve their food safety. Got sick on night 2. However they handled my complaint well.

We were delighted with our stay at Palacina. It is very clean, our suite was spacious. the food was great. The staff are lovely smiling, friendly, helpful people.

The trees at the outdoor pool attracted mosquitos.

Staff was friendly. They had excellent communication. Breakfast was delicious. Common areas are great both inside and outside suites. They really do their best to accommodate requests

The bedroom and bathroom of our room was very crowded. Two people won’t fit in the bathroom comfortably at the same time and door almost hits the toilet. In the bedroom there is no space for luggage and closet space is scarce. Living/dinning area and kitchen are superb. Minor things

Lovely big rooms, well laid out. Helpful and pleasant staff

Outdoor pool was shaded most of the time and indoor pool area felt cold when you came out of the pool

The entire staff from the General Manager (Andrea) and throughout the hotel is exceptional. They're friendly, welcoming and always keen to ensure guests' comfort and satisfaction. The facilities, including the indoor pool, and the laundry are first class. Food has been delicious and the rooms are well-equipped and comfortable. The hotel is located on a cul-de-sac, in a leafy area, isolated from the noise and traffic of Nairobi.

Everything was great from booking in to booking out.food excellent rooms clean and comfortable 8yr old daughter loved the monkeys on the balcony gonna make this my stayover in Nairobi in the future

Amazing! Absolutely, everything was fabulous! Extremely clean, spacious, and comfortable. The staff was friendly and helpful. We enjoyed every minute in the residence. Hope to come back!