Ngong Hills Hotel

Clean and modern with good staff.

Takes a long time for the hot water to reach the shower.

The hotel is clean and centrally located so it's easy to access various attraction sites.The staff were lovely and very accommodating of our needs.Will definitely visit again.

The Wi-Fi was a little slow sometimes and hopefully in the future they could add a drinking chocolate option in the rooms but other than that everything else was exceptionally good.

The staff were absolutely amazing, so helpful and accommodating. The value for money is insane! The location great, the rooms were very comfortable and pleasant. We had a family connecting room. We also loved the buffet breakfast!!!

The bathrooms were poor and in desperate need of updating. Fixtures were falling apart and the sinks would flood so poor drainage.

Nothing particularly apart from good staff and the band

Old and not clean

Friendly staff, delicious breakfast, conveniently located to different shopping malls, free parking, comfortable, excellent value for money

Location

Noise travelled between rooms and very noisy people in the corridor

Will NEVER EVER again stay in this hotel even when I am a corpse!

It's my belief this hotel is run by Crooks & Thieves whose aim is to steal from customers! As a result of my experience, I am deeply dissatisfied with the service provided and feel compelled to share my experience with others as a cautionary tale.

This hotel blew me away. After spending 3 weeks in Europe, we arrived in Kenya for a 24-hour layover; this hotel was our oasis before our flight back home to Cape Town. The staff was terrific; they were helpful, kind, and accommodating. The breakfast was incredible, fresh and tasty. The rooms we had were clean and comfortable, and exceeded our expectations.

I was not there long enough to find any faults. That said, even if we were there a week, I doubt I'd find any faults.

The breakfast was amazing and good value. The staff were friendly. The rooms were pleasant though the bathrooms were poor as the toilets wouldn't flush, sink wouldn't drain, parts of the shower falling apart. The location is great.

The bathrooms are in great need of an upgrade since they're dire

I booked this hotel for my client and he didn't arrive at set date which entities him to w refund from booking.com, the hotel kept telling me they have been trying to reach booking.com to effect my refund. Booking.com also keeps telling me they want the hotel to write them before issuing a refund my clients money has been stuck with booking.com for 3 weeks now despite paying snother fee to book at Ngong hotel from his pocket. A lady called Mary at the reception mosttl times would read my messages and refuse to respond . I'm really disappointed by both booking com and Ngong hotel. I won't recommend them to even my enemies

Holding up my refund .. and sending me back and forth between booking.cok and Ngong . Receptionist sometimes reads my message on Whatsapp and hardly responds

The room was nice and comfortable.

Internet/wifi service was awesome. The TV did not work for the whole of the room despite notifying them of the problem during the whole stay. The taps and wash basin were blocked.

Nothing to say really

The air conditioning wasn't working. It was stuck at 28°C, we were melting ?, I called the reception and they took more than 30 mins to come, maintenance couldn't solve the issue, they changed us to another room after 15 mins arguing, in the new room the WC was not working, there was no pumping water in the tank, maintenance again, couldn't solve the problem after another 30 mins, they changed us again to our final room.

Clean safe and good value

Polite Staff and food

I was given a room in bad condition. Toilet was leaking. Bathroom was clogged. Very old towels.

The staff were all amazingly helpful, right from the security check to the reception, the servers, cleaners, and porters. I felt warmly received, and that helps, especially for a solo traveller. The bed was very comfortable and I enjoyed my showers. The breakfast buffet also had a lot of choices, which is also a plus (e.g. vegetarians). The location is also very ideal.

The hotel's facilities and equipment could do with a bit of renovating.

The staff were friendly and the breakfast was very good. My room was decent value for the price and was a comfortable enough stay.

There was no mini fridge in the room and I couldn't get an iron when I requested it. I think it would have been possible to get both in the end if I really wanted to but it was not worth the hassle.

Reception and restaurant were fine. Breakfast was good

Older rooms and bathroom dated.

The food was good and some of the staff were excellent. The rooms could use a little bit more of an update as the tv was old and not clear. The bathroom facilities were leaking and shower was not very clean

The morning restaurant staff were not responsive when asked for something.

The breakfast was excellent with typical Sub-Saharan African food. It had relatively quite nights. The staff were friendly and helpful. Security was satisfactory.

The general surrounding of the Hotel needs to be modernised

Seamless check in process, friendly staff, clean rooms. There was Wi-Fi which worked great. I liked that I could walk to nearby shops and cafes. The hotel also isn't far from the Junction Mall, a good location overall.

The shower didn't drain effectively which meant that after showering there was a considerable amount of water around my ankles. I had to wash my feet after stepping out of the cubicle. Also felt that the water pressure could have been stronger.