Nairobi Safari Club by Swiss-Belhotel

Everything was above our expectations, cleanliness, efficiency, and kind employees, ready to help take care of you

the staff and their hospitality. The manager was very respective and receptive.

definitely cleaning needs to improve especially sweeping the floor. The hotel needs to be renovated. Windows doesn't close and washroom needs to be handled.

Breakfast was delicious, Room is clean though small, and don't mind about size. Diner also good.

NA

Most of people on the staff were helpful. Special shout out to Ms. Naomi who was very helpful. She is professional, welcoming, friendly and very helpful. You should give her a raise.

Every morning, water dripped from the bathtub above into my bathroom. The floor was wet every morning. I alerted the front desk. A plumber came in to help but he said there was nothing he could do when the tenant above me fills their bathtub.

The staff were particularly helpful in all requests. The room provided good value for money. Breakfast options were good.

The hotel facilities needs some investment, particularly in plumbing: the hot water takes quite a while to arrive, the knobs come off and the faucets leak.

blackout, charging problem

Blackout stopped the elevators midday so that the guests had to come down the stairs from high stories. The outlets did not charge the phones so that I asked to change the room immediately but they came to change adopters and cleaning my phones which did not help at all. Finally the reception agreed to change the room to where the room did not smell and more lights were on. Then the key to the former room stopped working and I was stranded at the door for half an hour while they went up and down getting different keys. Old hotels may have some problems but blackout is not bearable.

The staff were amazing - so kind, welcoming, warm - exactly what I have learned to enjoy most about travels in Africa. The restaurant with the pianist from heaven was very good, comfortable and the food was awesome. I arrived very early, quite happy to wait in a coffee lounge for the correct check in time, but the staff were warm and accommodating and even helped me with the correct fitting to charge my devices. They went out of their way.

The room was unfortunately stale and musty with quite a moldy smell. It was also extremely noisy at night due to nearby nightclubs and vibrant traffic noise.

Great, central location. Safe and secure. Security and entrance staff werr very friendly.

Like others have shared, the decor and facilities are quite dated, though still comfortable. The front desk staff were responsive but quite cold. And the laundry service pricing is exhorbitant. $100 USD for one load of laundry is crazy. It would be half that in the US or Europe with a much higher labor and materials cost.

The rooms were lovely, staff very friendly and helpful. The location was convenient.

The front desk staff, esp Violet, were very friendly and helpful. My concerns about the room (e.g., lack of water pressure in shower) were addressed immediately and even noticed by the person who cleaned the room before I noticed it myself, and he had it fixed right away. Whatever issues there were, they were always addressed with punctuality and friendliness. The free wifi worked very well all the time. The breakfast was excellent and had a great selection of different options, and the serving staff were always friendly and helpful. The convenience of the hotel to the conference at the University of Nairobi across the road was great, and the the location of the hotel was great for getting Ubers and taxis. The hotel has a nice pool, gym, and steam room, which I looked at, but didn't have time to use. The restaurant and bar are nice for dinner. The security people at the front door were always so friendly, and I always looked forward to their smiles upon return to the hotel or in the morning when departing. The suites are lovely and good value for money as you have a separate living room and bedroom. Our conference had to go online for the first day due to protests in the city and we had to be confined to the hotel, so doing the conference online was easy in the living room section of the rooms. The hotel gave us a very nice final banquet at the conclusion of the conference.

Be sure to ask for a quiet room if you are a light sleeper as the rooms facing University Way, the main road, can be very noisy with the traffic. I was initially placed on that side, but then had to check out and store my bags when I went on a three-day safari, and made the front desk aware of this, as well as the Guest Relations Manager, who was also helpful. They put me in a room at the back of the hotel for my return check-in with a lovely view of the city of Nairobi, and I slept much better and heard no traffic...I was on a higher floor which also helped. Some of the facilities in the bathroom are a bit outdated and probably need to be upgraded, but everything worked well in the end, and the hotel was very good about fixing things.

Breakfast was very good.A good welcome drink, 2nd time in Africa!Nice view from 15th floorAll in all a good stay for 1 night on our way from north-western Kenya to Nairobi airport Will hopefully be back in this hotel

Little or no hot water in bathroom.Television disconnected, no football Europa League to watch in the restaurant

views from room ok, the gym worked for me, location is good

bulbs in bathroom not working, 2 not working another flickering, Ac wasn't the best, hot water took ages to reach the shower, this is my 3rd stay this year and staff wasn't that helpful, no loyalty for returning customers, promises made from previous stay wasn't upheld, really disappointed this time, paid for 2 pax but room set up for 1 pax, teaspoon dirty kettle broken, poor standard really

The staff were courteous and friendly. Ready to help you with directions to any destination.

The choice for buffet was not extensive enough. Not much even on the menu card.

The location of the hotel is good. The architectural design is beautiful. The staff are excellent, very attentive, hospitable and professional. I’d love to give a special shout out to Apollo the Manager, Abishak, Laventa, Eliud for making our stay a good one.

The breakfast menu is good, the rooms are spacious and welcoming. However, the hotel needs to be refurbished in order to maximise its potential. It is well designed and the current decor does not do it justice.

The location was fantastic but the facilities ( the gym, pool, massage room and facilities) are dated and needs updating and better maintenance.

The lighting in the room can be brighter- I was on the 15th floor. The bathroom is dated and needs updating renovation or proper cleaning.

Location was great. Kind and helpful personnel. Decent breakfast. Also nice bar, pool, gym, spa.

Hotel is very old and needs renovation. Aircon did not work. Zero soundproof. No fridge in the room. Very firm bed. Very few tv channels.

Mark the ‘bartender/host’ was the most exceptional employee that served us during our 10 day stay. His sheer joyfulness was contagious and we went out of our way to have his service. 10/10 for Mark!

The majority of the staff was very good. The Nurse Milka also very helpful. The reservation desk staff were completely untrained regarding information about the hotel and the surrounding area. They couldn’t make any suggestions when asked. So the Hotel Manager and the F&B Managers were called in to oversee that we were happy. However, my expectation was that they would remedy and/or comp all the mistakes that were made instead of making excuses for them and begging us not to check out like we wanted to. The F&Bstaff also continually got our orders wrong, yet we were not compensated. The entire staff needs more training. This is not to say they were not willing to please, they just did not have the knowledge necessary to do their job correctly. The location is absolutely awful for tourists and I absolutely did not feel safe to leave the hotel and walk the neighborhood. In addition, many things in the room did not work properly, mainly the air conditioning.

Great location at Nairobi CBD. Walking distance to Masai Market, Jame Mosque and parliament building. Hotel also offers shuttle service to airport and Nairobi Safari.

Very poor

Bugs in the coffeBlack spare ribs in the resturant(read extremely Well done)Waiters non existing busy checking their phonesOld Bread for breakfast

The staff were friendly. Food was good. It was value for money.

The bathrooms need to be modernised. Breakfast was nice but a bit limited.