The Landmark Suites Westlands, Nairobi- Next to Westgate Mall

Location and cleanliness of room

Breakfast choice of food was below average . The chef did not know how to cook masala omelette , also the chicken sausage was really bad uncooked . So really could not enjoy the breakfast . Other hotels in Westland area are far far better in terms of food quality .

location is the only thing for which could give a "GOOD" rating .everything else is a let down and downright disaster

the broken windows of an Air conditioned room.i changed my room 2 times because of this both times got a A/C romm with broken windows.the unchanged linens - my bed had lady hairs on it . - leaky showers - no pressurePOOR WIFI - if you are here for business - be assured you will spend from your own pocket for internet because the hotel wifi is not functional. worst is nobody bothers to even rectify this,slow catering - breakfast took over 45 mins for a simple omlette and toast for dinner - the staff got my order wrong.i was charged 90 USD a night for above - via booking.comshame and cant even ask for a refund .

The staff and the Room

Bathroom and No kitchen equipment. Work on the TV's

The location is close to westgate mall on a nice road full of trees and street lights. The General Manager ( Mr Lakshmi Prasad ) is professional and shows high level of customer service and satisfaction. All Receptionists ( especially Sharon ) are very welcoming and friendly. House keeping staff ( especially Alex ) do their job happily . The staff has always a smile on their face that makes you feel you are at home.

Nothing…everything was great

The hotel facility of this hotel was on just another level..Big rooms! you arw just by 2 big malls beside you,,

The bed was big and comfortable however the sheets are a bit itchy. It was big for one person so I quite enjoyed it.

There were steps leading up to the elevator which is a bit of a hassle if you have heavy luggage in tow. Also, I had a hard time figuring out how to change the channels on the TV. The neighborhood outside had construction on-going which contributes to the noise.

The room was clean, very spacious and modern.

Breakfast is a bit limited.

Excellent property, comfortable and spacious

We appreciated the quality of the property itself, but we encountered a few service-related issues that impacted our overall experience:The washing machine in our apartment leaked during use, causing flooding in the space. Although cleaning staff came to address the water, no attempt was made to repair the machine or offer a replacement. Instead, we were advised not to use it again.Breakfast was included in our booking, but the experience was disappointing. On the first day, although breakfast was advertised as starting at 7:00 a.m., it was not ready until around 7:30. On the second day, we arrived at 8:00 a.m., but all the food was cold. After that, we chose not to return for breakfast. We shared our concerns with staff, who mentioned they would inform the manager, but we never received any follow-up or response from management.We had also arranged an airport transfer upon arrival, but no one showed up to meet us. Despite being told the driver was present, we were unable to locate anyone.In summary, while the property itself was impressive, we believe the service and management responsiveness need significant improvement.

Friendly and helpful staffDaily cleaningGood fresh food from the hotel restaurant

Sadly there was construction work nearby

Large comfortable and quiet rooms. Option to have breakfast in the room. Free airport transfer

Definitely have breakfast in your room - no other guests in the restaurant in the morning!

Air con when it was working, comfortable bed

Location is a bit far out, super over rated for the price, very expensive for having to move rooms because the first room was very hot and air con wasn't working and the bedroom door wouldn't open

Right next to Westgate Mall. Lovely staff. I’d asked for a bigger room as I had a lot of luggage and they gave me a huge room. I even stayed an extra night. Staff very professional. Too much light at night so they changed my curtains to black out ones. They will go to any length to make sure you are comfortable. Wonderful place to stay!

Really good breakfast, friendly staff and excellent location

No cot for our 17 month baby. We would not have booked if we had known this prior to booking.

Location, location, location. A brief walk to the mall where lots of food options and shops were available.

Airport pick up was a mess and in the end we arranged an Uber.

A hidden gem. Great location, very good ambience in the rooms & super courties staff, very helpful. Enjoyed the room service.. but a bit more variety required. I definitely recommend this property, especially to families if you additionally interested in the kitchen.

The availability and the friendly staff

I didn't have warm water in the bathroom all the the days I stayed there. Whenever I called the receptionist she told me they problem has been solved and I will have warm water shortly but it was never solved.

The breakfast needs to be improved. Fruits were nice. I do think for the standard your breakfast needs a lot of improvement.

Breakfast. The staff needs la bit of training in hospitality.

Location near Westgate shopping center.Comfortable 2 bedroom apartment- they upgraded us free of charge.Good breakfast. Friendly staff.

A little bit noisy during night time because apartment facing the front gate.

Great location for Westgate, friendly and helpful staff, great food, nice restaurant, pool and bar, comfortable beds.

Rubbish shower cubicle, it leaked like a sieve and we had a flooded washroom floor. No plug socket by a mirror, fridge had to be used as a bedside table, lol.

As always, the people are nice and friendly, I dont think I have ever had a non-happy interaction with a Kenyan personIt is a 20 second walk to the mall.

The rooms are supposed to be soundproof, but they are not. You will hear noise, especially on the weekends.I wouldnt encourage it for long term stay, especially not on the weekends. But during the week its not too bad