Sarova Panafric Hotel, Nairobi Upper Hill

Great location combined with the well-known Sarova hospitality.

Breakfast is quite expensive if not included in your package while the spread is good, but not great.

Breakfast is amazing! Pick up from airport very smooth.Professional staff.

Nice hotel in a good location with Excellent staff who made us feel at home.

We liked just about everything, however the breakfast was good and with a few tweaks could be excellent.

Location was great

Excessive noise at night on a Saturday - loud music playing late in your the night

Liked Everything!Beautiful rooms. Beautiful, extremely clean hotel everywhere. 24 hour room service at no extra charge. Great selection at breakfast. Extremely kind and helpful staff. Secure access to rooms one of the best I have ever seen.

Nice, neat and clean

Shattaf is not provided near WC

Staff was very helpful. Location near government services. Uber and Little Cab service was quick. The staff. Excellent dining. Thursday Jazz.

Can't think of anything we didn't like

Fantastic breakfast offerings and service

Pool open until 9p or so

The property was everything you could want in a hotel. Clean, nicely furnished, great amenities and wonderful staff. I wish I could remember all the names of the great staff that went out of their way to make me feel welcome. Jane , James, Philip, Dixon, Nicodemus…so many more. I just can’t recall their names. I can say that Philip makes the best margaritas I have ever had. You will not be disappointed by this hotel or the fabulous people that work there.

Just 2 things. Coffee and the cookies. A country known for its coffee should have more than plain instant coffee in its rooms. And the cookies in the restaurant are more like unsweetened biscotti. I wish I could bring them some of my good old nestles chocolate chip cookies and show them what cookies should taste like.

Nice hotel, attentive and helpful staff, Good restaurant and good value for money. The staff let us borrow a weighing scale to check the weight of our luggage as we were taking an international flight.

The shower was not draining properly. I informed the reception and the sent a person to fix it in a few minutes. minor inconvenience, but promptly rectified.

I only had breakfast once and I think there were not enough vegetarian options.

The pillows were a little bit too hard to my liking.

The most amazing hotel I have ever stayed in.The room was exceptional, breakfast was very good, staff was kind and attentive and the location is perfect.

Staff and facilities

Prices & internet

We stayed 3 times over a 2 week period and were upgraded each time.

The Friday BBQ serving was so large it was intimidating and, simply, too much to eat and very wasteful.

Cleanliness, seemingly vast numbers of staff at every point.

For what was rated as a top star hotel, the restaurant menu was surprisingly middle ranking, but thoroughly adequate and reasonably priced.

Outdated a bit interior of rooms. Some repairs are needed. I have to move to another due to broken AC from,lower level.

Very friendly and helpful staff

They put me in a small room with very loud banging going on in the next room due to maintenance. However I was moved to another room, which was fine.

Fantastic staff, great facilities including a lovely pool and well-equipped gym. Breakfast and restaurant serve good food. It was perfect for a business trip.

I had a room on ground floor with no view.

Clean room, great roof top bar, pool, very friendly staff!! (Peter), Wifi, excellent breakfast and restaurant!!. Bolt or Uber will take you everywhere.

We have stayed at this hotel twice. Clean room, service, friendly staff, great breakfast and very good restaurant. One of the best hotel in Nairobi. Bolt or Uber works great.