The Residences at Karen

Beautiful, tasteful decor, ambiance. Great food! Friendly, efficient staff.

Best location! Close to best sites in Nairobi-National Park, Blixen Estate, Sheldricks, Giraffe Center, wonderful restaurants and shopping!!Our cottage was as pictured above- perfect for families or couples. Beautiful accommodations near golf course and clubhouse. Wonderful Staff!!

Could not get take away coffee/light breakfast earlier when we had an early start-

We needed a rest after 3 weeks of missionary work and this place provided it for us. We were able to sit, relax and reflect on the trip. It was peaceful and had everything we needed. The club house is a very short walk, or have the staff drive you in a golf cart, and has great food at a great price. The location is great to other sites in Nairobi and easy to find.

I cannot think of anything that I would change. They provided everything promised and more. If someone finds fault, it is them not Karen. A must place to stay and we will return.

Lovely golf resort vibe and natural beauty. We liked that it was quiet and away from the city. It was close to the Karen Blixen museum, the Waterfront mall, and Giraffe Center. The cottage itself was amazing, spacious and as a family of 6, we had a super comfortable stay.

Location and food quality

Good timings - dinner finished at 9pm and breakfast on Sunday at 10am - the property needs to be more flexible on timing as we went for a leisure weekend trip and this was very limiting The room was not well organised and looked scattered with furniture thrown around

Lovely exterior area, spacious rooms. Lunch at the clubhouse was delicous. Staff was kind and accomodating.

We loved every minute of our stay at The Residences. The studio was spacious, comfortable, clean and surrounded by bird life. We had half board and the meals were excellent. Dinner was a choice of entree, main and dessert from the a la carte menu. We particularly enjoyed the fish dishes. All the staff were welcoming and professional. We made use of the gym, pool and sauna, and had lots of fun on the putting green. The Karen Blixen Coffee Gardens are opposite. Prices at the Karen Golf Club were more than reasonable compared to restaurants in the near vicinity. We will definitely be going back to this hidden gem.

Great location surrounded by nature and access to the Karen Country Club

Gym opened late on Sunday

Good breakfast, staff very good. Clean throughout. On a golf course, quiet.

Clubhouse restaurant okay but food on the bland side.

The location, surroundings, food and staff! Everything was faultless. The rooms are spacious l, clean and comfortable!

- Comfortable bed- Large shower- Easy to contact the reception & restaurant -Fridge

- I paid for 2 orders of spring rolls from the restaurant but only received one.-There were lots of crickets and a few wasps inside the room.

The service was quite bad. No one would lead me to the gym even though I asked several people. I ordered dinner and they asked 5 times what I wanted. When it came out, one thing was missing. Not a huge deal but when I went to check out, I said, oh btw, I never received that and instead of apologizing, they called to confirm I wasn’t lying! Go somewhere else!

Most of the staff were nice. However, the breakfast was disappointing and the service at the breakfast restaurant was almost non-existent. The facilities were a bit old and outdated. The front desk ladies and three of the security staff I met in the evenings were extremely friendly. However, when I was leaving the hotel gate inside a car, I was shocked that a security lady working at the gate asked me to tip her bluntly. I've traveled to many countries and stayed in many nice hotels, and always tipped the hotel staff who help me (I did tip the staff who cleaned my room and carried my bags for me at this hotel) and yet had never been asked to tip a security guard who was standing there when I was heading out the hotel gate. Even though this hotel was located nicely inside a golf course and had lot of trees, but it was definitely overrated. I'd prefer to spend more to stay in a nicer hotel in the same neighborhood for better breakfast and services next time though.

Poor customer service at the breakfast restaurant - the food were not tasty at all with very limited selections. The restaurant staff were a lot more attentive to golf club guests than the hotel guests.A security lady standing at the gate bluntly asked me to tip her when I was leaving the gate after I checked out at the front desk. She made my experience staying at The Residences at Karen a very uncomfortable one.

location is great, very quiet in a serene green area, very safe

all was good

Location, Staff and facilities

Clean friendly and great location

Beautifully designed. Spacious rooms. Top floor room had a pretty balcony perfect for cups of tea whilst listening to the birds and enjoying some morning or late afternoon sun. A lovely property in Karen - not far from Sheldrick Trust/Giraffe Center. Delicious breakfasts. Staff were really lovely and the gardens/grounds are stunning. You can walk up to the clubhouse for dinner/drinks and enjoy watching some golfers in action!

Staff friendly, location and pool / spa great

Food could have been better.

The rooms are spacious and quiet - a good place to relax.

There were a few small things that soured our stay a little bit. After booking we were first told the confirmed room wasn't available anymore and we were asked to amend our booking. However that would have resulted in extra costs for us so we declined - and another room was found by the hotel. We also arranged for a pickup from the train station and were told this would be 30USD and payable by card. However once we got to the hotel we were told that there is an extra charge to pay by card so we ended up being charged 40USD. The breakfast is ok but you will get charged extra if you want a second coffee. Finally, on the day of the check-out we asked for a late check out (regular check out is at 10) and were told that a half late check out by 2pm is half the room price. However, the rate is calculated based on the current hotel rate room price rather than the booking.com rate. So we ended up paying 70USD for a 4 hours delayed check-out. I guess all of this could have been communicated a bit better instead of leaving a bit of a sour taste in our mouths.

We were served cheerfully. The staff went over and above what we asked for. The breakfast was scrumptious, delicious, and well done. It had a good variety of everything you'd expect: fruits, meats, cereals, juices