Sheratton Regency Hotel Nairobi

Bad

On arrival the price was totally different.The staff member told us the marketing person did not updated online prizes.They didn’t want to meet even half way with the prize. So we left for another hotel.

The best was there were two couple of slippers for shower instead one as usual in another hotels

Staff is useless and they lied to us, they cheated us, they made us pay twice: I booked and paid through booking in advance, the price was really cheap because booking made an offer for us, that's why I decided to book in there, because of the price. Once we arrived to the hotel they wanted us to pay for the room 23$ because apparently there was a mistake with booking. We refused and told them we have already paid, how they sort that behind with booking is not my business and I shouldn't pay more, and they said ok and let us check in and pass the night. In the morning when we tried to check out it happened the same, they forced us to pay in this case 27$, they told us they said the night before that we would need to pay (they didn't, they only agreed to let us check in), they treated us as a criminal and they kept us there waiting for phone calls for half hour, knowing we were rushing and had to go for a tour. In the end just because we didn't want to lose the tour and they wouldn't let us leave, we had to pay. And I hope we will receive a refund from booking because is their fault they offer something for a price that apparently it wasn't. Plus after of course, the tour which I also booked through booking... They didn't showed up at pickup point. So we paid the room and we lost the tour, both thanks to booking. What a shame!The room was... Ok but noisy, the reception was far to look with a minimum of quality, if you count you are paying for a really expensive room in a location miles away to feel it safety.

Horrible experience

Extremely noisy i couldn't sleep properly my 2 nights there. It is located in a street where in the night is full of mini van.horrible towels, they don't have a proper parking, I couldn't recommend this place at all.

Price was cheap

This is a 2 star hotel and the price was quite cheap so I can’t complain about it . You get what you pay. However , when choosing a hotel close to Nairobi city centre , I selected this one because it says it has a gym , it has even some pictures on its page. When I got there I was informed the gym was closed and I had to pay to use a gym in another hotel. If there isn’t a gym , that is totally fine , but just remove this information and the pictures from you page. I was only staying for one night and wanted a place where I could work out. If I knew there was no gym in this place , I would have chosen a more comfortable place in a less dodge area.Also , the name Sheratton is misleading as it might give people the impression it has any association with the big chain of hotels Sheraton which is not the case.This is not a hotel for tourists

First day when i entered room. I found side lamp was not working. Next day they have fixed

I have received better then what i expected.

it was clean and the team was very nice and friendly

thy gym was closed, the streets were to loud at day as well as night, it was never silent. The breakfast was poor, two toast with eggs and a smoothie, but it was okay.

Nothing,my back still aches from those spring mattresses

The bedding and shower

Location is good but breakfast is not good they have to improve it

Shower room and breakfast and socket for charging are not international.

Bad

Poor communication. Price changing at the counter. Rude

Bathroom

Bed

no hot water in bath room

staff

The room are so small

Rooms

Excellent

The shower

The staff relationship with Guest, always ready to assist whenever they ask for help.

The non availability of tooth brush and paste for guest.

The food environment and the comfort

My tv had 1 channel

Amazing place friendmy staff

I like the location

The breakfast was not in my package

Quite places

African dishes to be included like fermented milk

Good