Hilton Nanjing

Location. Breakfast

Rooms need renovationIt was too cold in the room (down to 14 whwn we leave room and return)Breakfaat eoom was alao cold - many peoplw qe aitti f in their jackecta ans eating

The hotel is within a convenient location - 5 minutes walk to closest train station. It is also a 5 minute walk to Wanka Mall with smaller stores around the hotel itself. I enjoyed the breakfast with its large selection.

Would appreciate if the guest floors had slightly brighter lighting.

The hotel was great, nice lounge, room are clean and comfortable. Staff was professional and helpful.

We had problem with the air-conditioning. When we visit, it was summer, it was around 38-40 degree those days. So we hope when we returned to the hotel, we expect to have a cool refresh. But the temperature in the room was warm, it’s warm for us and we couldn’t adjust the control. The temperature in the room was up to 26 degree. I called the reception to report, they switch me to another room which was a little better but the air-condition was still not able to control.

Check in front desk team was efficient and helpful. Hotel Easy assess and near by mall and restaurant. Robot delivery was fantastic

Housekeeping need improvement. I stay 5 nights And only 2 days proper tidy and coesnnip as housekeeper came 4-5pm very late when I return and need rest she came in. For Hilton hotelStandard I would expect attention to details. Tissue or toilet roll was left on table and not replenish, mean I have to do it. amenities wasn't replenish thru out my stay. In Chinese word said 卫生管理非常马虎·

Convenient location, very close to the metro

Very dated rooms, dark and require maintenance. Property needs to be updated to be brighter, more modern

Excellent location

Dated rooms, not maintained and a bit dirty

Clean facilities. Excellent breakfast. Helpful staff. Comfortable room.

Slippers too small.

The hotel facilities were very nice and well-maintained. Our room was spacious and the bed was very comfortable. We enjoyed the toiletries provided too. When we ordered food delivery, the hotel also has a robot to bring it up to the room, which is very convenient!

This is probably one of the poorer Hilton experiences I've had. The hotel seemed to only cater well to domestic (Mainland Chinese) tourists; as international tourists, the experience was much more difficult. For example, the in-room dining menus required scanning a QR code on the wechat app. The concierge also did not speak very good english; this was ok since we also speak some mandarin but I see this being a problem for guests who speak no mandarin. Finally, the bath tub did not have hot water and we had to manually boil ~10 kettles of water to prepare the bath.

it’s location and size.

-unfriendly front desk (there were 2 staffs with better customer service, the rest was not friendly). -room with flying insects -room smelled like cigarette.we had to request to change room.

The location is great because it is near to the metro station and there are many eateries around the area.

The room cleanliness is not up to expectation.

Location, food, AND METRO VERY CLOSE

All good. Nothing negative

Very good Locality. Shopping mall and many restaurants around the Hotel

Air conditioner not working well

The staff at Hilton Nanjing are exceptionally helpful and friendly. The location is great for access to the main metro line, and some of the city's attractions. It is also located close to a lot of banks and a variety of shops. Breakfast offered a good choice buffet of hot and cold foods. Don't expect an English breakfast though. I was more than happy with the Chinese breakfast, although some of it was a little greasy.

The first thing to upset me was that the hotel bar had failed to inform the booking site it had closed down ... considering I had booked the hotel for a birthday cocktails celebration in the bar, this was not a good start. The entrance of this hotel is cavernous, but there is not a lot to offer guests. Following this I then had major issues connecting to the hotel WIFI every day, and regularly had to call for the hotel's IT manager to come to my room to sort it. I gave up in the end. I found the beds a little uncomfortable and left the hotel with a bad back, and on my last day, part of the shower fell off while I was using it! The room was stuffy and the window did not open so sleep was difficult too. The final insult was when I went to use the swimming pool, and was informed I needed a swimming cap - and the hotel doesn't provide or sell them so I should go to the local mall and try find one there ? All in all, I wouldn't give this hotel 5 * ... it might be big and shiny but it lacks the detail of a good 5* hotel.

See the title to know what was great about this place. Staff at front desk at check-in was lovely. Shower was terrific! Thanks Hilton Nanjing!

The location is fantastic. Walking distance to Nanjing Massacre Memorial (10 minutes). Metro stop close by. Staff were very friendly & spoke English.

Went to go have a massage but there was no massage therapist available. I didn’t make a reservation so maybe that was a problem. However with opening hours from 10am to 2am I would have thought there would be enough people on staff, especially that it’s rated as a five star hotel. The spa receptionist was very apologetic & offered to bring me to a spa near the hotel. I didn’t want to leave the hotel. It wouldn’t turn me off staying there again. Was just looking forward to relaxing after a long day.

Location

Superb

Cant walk to Wanda Plaza without going on road. A bigger fridge would help

A Room service lady named LingXu is wonderful towards us.

great Breakfast with all options including western options

Very good